all-in-one privacy solution":["Proton Unlimited tam kapsamlı bir gizlilik çözümüdür"],"Black Friday":["Muhteşem Cuma"],"No ads. Privacy by default.":["Reklamsız. Privacy by default."],"People before profits":["İnsanlar paradan önce gelir"],"Security through transparency":["Şeffaflık ile güvenlik"],"The best Proton Mail ${ BLACK_FRIDAY } deals":["En iyi Proton Mail ${ BLACK_FRIDAY } fırsatları"],"The world’s only community- supported email service":["Dünyanın tek topluluk tarafından desteklenen e-posta hizmeti"]},"specialoffer:limited":{"${ hours } hour":["${ hours } saat","${ hours } saat"],"${ hoursLeft }, ${ minutesLeft } and ${ secondsLeft } left":["${ hoursLeft } - ${ minutesLeft } - ${ secondsLeft } kaldı"],"${ minutes } minute":["${ minutes } dakika","${ minutes } dakika"],"${ seconds } second":["${ seconds } saniye","${ seconds } saniye"],"Limited time offer":["Sınırlı süreli teklif"]},"specialoffer:listitem":{"Create multiple addresses":["Birden adres oluşturun"],"Hide-my-email aliases":["Hide-my-email takma adları (e-posta adresi)"],"Quickly unsubscribe from newsletters":["Bülten aboneliğinden hızlı ayrılma"],"Use your own domain name":["Kendi etki alanınızı kullanın"]},"specialoffer:logos":{"As featured in":["Belirtildiği gibi"]},"specialoffer:metadescription":{"Get an encrypted email that protects your privacy":["Gizliliğinizi koruyan bir şifreli e-posta edinin"]},"specialoffer:metatitle":{"Proton Mail Black Friday Sale - Up to 40% off":["Proton Mail Muhteşem Cuma İndirimleri - %40'a varan indirimler"]},"specialoffer:newmetadescription":{"Get up to 40% off Proton Mail subscriptions this Black Friday. Find great deals on our secure end-to-end encrypted email plans.":["Bu Muhteşem Cuma'da Proton Mail aboneliklerinde %40'a varan indirimlerden faydalanın. Uçtan uca şifrelenmiş e-posta tarifelerimiz için muhteşem fırsatlardan yararlanın."]},"specialoffer:newmetatitle":{"Proton Mail Black Friday sale | Up to 40% off secure email":["Proton Mail Muhteşem Cuma İndirimleri - Güvenli e-postada %40'a varan indirimler"]},"specialoffer:note":{"* Billed at ${ TOTAL_SUM } for the first year":["* İlk yıl için ${ TOTAL_SUM } üzerinden faturalandırılır"],"*Billed at ${ TOTAL_SUM } for the first 2 years":["*ilk 2 yıl için ${ TOTAL_SUM } üzerinden faturalandırılır"],"30-day money-back guarantee":["30 günlük para iade garantisi"],"Billed at ${ TOTAL_SUM } for the first 2 years":["İlk 2 yıl için ${ TOTAL_SUM } üzerinden faturalandırılır"],"Billed at ${ TOTAL_SUM } for the first year":["İlk yıl için ${ TOTAL_SUM } üzerinden faturalandırılır"],"You save ${ SAVE_SUM }":["${ SAVE_SUM } tasarruf ediyorsunuz"]},"specialoffer:off":{"${ PERCENT_OFF } off":["-${ PERCENT_OFF }"]},"specialoffer:testimonial":{"I love my ProtonMail":["ProtonMail'imi seviyorum"],"My favorite email service":["En sevdiğim e-posta hizmeti"],"Thanks Proton for keeping us all safe in the complicated internet universe.":["Hepimizi bu karışık internet evreninde güvende tuttuğun için teşekkürler Proton."],"You get what you pay for. In the case of big tech, if you pay nothing, you get used. I quit using Gmail and switched to @ProtonMail":["Ödediğinizin karşılığını alırsınız. Big Tech şirketleri söz konusu olduğunda, hiçbir şey ödememiyorsanız sizi kullanırlar. Gmail kullanmayı bıraktım ve @ProtonMail hizmetine geçtim"]},"specialoffer:time":{"Days":["Gün"],"Hours":["Saat"],"Min":["Dakika"]},"specialoffer:title":{"And much more":["Ve daha fazlası"],"Safe from trackers":["İzleyicilerdengüvende olun"],"Stay organized":["Düzenli kalın"],"Black Friday email deals":["Muhteşem Cuma e-posta fırsatları"],"Don’t just take our word for it":["Sırf bizden duymuş olmayın"],"Make your inbox yours":["Gelen kutunuzu kendinize ait kılın"],"Our story":["Öykümüz"],"Transfer your data from Google in one click":["Google'dan bilgilerinizi tek tıkla aktarın"]},"specialoffer:tooltip":{"Access blocked content and browse privately. Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, connect up to 10 devices, access worldwide streaming services, malware and ad-blocker, and more.":["Yasaklı içeriklere erişin ve gizlice gezinin. ${ TOTAL_VPN_COUNTRIES } üzeri ülkede ${ TOTAL_VPN_SERVERS } üzerinde sunucu, 10 aygıta kadar bağlantı, dünya çapındaki yayın hizmetlerine erişim, kötü amaçlı yazılım ve reklam engelleyici, ve daha fazlasını içerir."],"Easily share your calendar with your family, friends or colleagues, and view external calendars.":["Takviminizi bir bağlantı aracılığıyla ailenizle, arkadaşlarınızla veya iş arkadaşlarınızla paylaşın ve başka takvimleri görüntüleyin."],"Includes support for 1 custom email domain, 10 email addresses, 10 hide-my-email aliases, calendar sharing, and more.":["1 özel e-posta etki alanı, 10 e-posta adresi, 10 hide-my-email takma adı, takvim paylaşma ve daha fazlası için destek içerir."],"Includes support for 3 custom email domains, 15 email addresses, unlimited hide-my-email aliases, calendar sharing, and more.":["3 özel e-posta etki alanı, 15 e-posta adresi, sınırsız hide-my-email takma adı, takvim paylaşma ve daha fazlası için destek içerir."],"Manage up to 25 calendars, mobile apps, secured with end-to-end encryption, 1-click calendar import from Google, and more.":["25'ye kadar takvim yönetin, mobil uygulamalar, uçtan uca şifreleme ile koruma, Google'dan tek tıkla aktarma ve daha fazlası."]},"Status banner":{"Learn more":["Ayrıntılı bilgi alın"],"Please note that at the moment we are experiencing issues with the ${ issues[0] } service.":["Şu anda ${ issues[0] } hizmeti ile ilgili sorun yaşamaktayız, bilginize."],"We are experiencing issues with one or more services at the moment.":["Şu anda bir veya daha fazla hizmet ile ilgili sorun yaşamaktayız."]},"Status Banner":{"At the moment we are experiencing issues with the Proton VPN service":["Şu anda Proton VPN hizmetiyle ilgili sorunlar yaşıyoruz"],"Learn more":["Ayrıntılı bilgi alın"]},"steps":{"Step":["Adım"]},"suggestions":{"Suggestions":["Öneriler"]},"Support":{"Sub category":["Alt kategori","Alt kategori"]},"Support article":{"${ readingTime } min":["${ readingTime } dakikalık","${ readingTime } dakikalık"],"Category":["Kategori","Kategori"],"Didn’t find what you were looking for?":["Aradığınızı bulamadınız mı?"],"General contact":["Genel iletişim"],"Get help":["Yardım alın"],"Legal contact":["Hukuki iletişim"],"Media contact":["Medya iletişimi"],"Partnerships contact":["Ortaklık iletişimi"],"Reading":["Okuma süresi"]},"Support Form Platform option":{"VPN for Android TV":["Android TV için VPN"],"VPN for Apple TV":["VPN Apple TV uygulaması"],"VPN for Chromebook":["Chromebook için VPN"]},"Support troubleshooting":{"App version":["Uygulama sürümü"],"Browser":["Tarayıcı"],"Check if this helps":["Yardımcı olabilecek bu cevaba bir göz atın"],"Choose a product":["Bir ürün seçin"],"Did this solve your issue?":["Bu, sorununuzu çözdü mü?"],"Faster assistance is just a few clicks away":["Daha hızlı yardım birkaç tık uzağınızda"],"How can we help?":["Nasıl yardımcı olabiliriz?"],"No, contact support":["Hayır, destekle iletişime geçin"],"Please fill out one field after another":["Lütfen alanları tek tek sırayla doldurun"],"Please make your selections":["Lütfen seçimlerinizi yapın"],"Proton account":["Proton hesabı"],"Proton for Business":["Proton for Business"],"Thank you for your feedback":["Geri bildiriminiz için teşekkürler"],"What can we help with?":["Ne konuda yardımcı olabiliriz?"],"Yes":["Evet"]},"support_modal_search_query":{"Search query":["Sorgu ara"]},"support_search_button":{"Search":["Ara"]},"support_search_i_am_looking_for":{"I'm looking for":["Şunu arıyorum: -"]},"SupportForm":{"For a faster resolution, please report the issue from the Bridge app: Help > Report a problem.":["Daha hızlı bir çözüm için, lütfen sorunu Bridge uygulamasının Yardım > Bir sorun bildir kısmından bildiririn."],"Information":["Bilgi"]},"SupportForm:option":{"Account Security":["Hesap Güvenliği"],"Contacts":["Kişiler"],"Custom email domain":["Özel e-posta etki alanı"],"Email delivery and Spam":["E-posta iletimi ve istenmeyen e-postalar"],"Encryption":["Şifreleme"],"Login and password":["Oturum ve şifre"],"Merge aliases and accounts":["Takma adları (e-posta adresi) ve hesapları birleştir"],"Migrate to Proton":["Proton üzerine aktarım"],"Notifications":["Bildirimler"],"Other":["Diğer"],"Plans and billing":["Tarifeler ve faturalandırma"],"Proton for Business":["Proton for Business"],"Sign up":["Hesap açma"],"Storage":["Depolama"],"Users, addresses, and identities":["Kullanıcılar, adresler ve kimlikler"]},"SupportForm:optionIntro":{"Select a topic":["Bir konu seç"]},"Testimonial":{"Awards":["Ödüller"],"Customers":["Müşteriler"],"Featured":["Öne Çıkanlar"],"Go to testimonial source":["Müşteri görüşünün kaynağına git"],"Open source of award":["Ödülün kaynağını aç"],"Open source of quote":["Alıntının kaynağını aç"],"Reviews":["İncelemeler"],"Videos":["Videolar"],"Watch on TikTok":["TikTok'ta izle"],"Watch on YouTube":["YouTube'da izle"]},"TestimonialCategory":{"Awards":["Ödüller"],"Customers":["Müşteriler"],"Featured":["Öne Çıkanlar"],"Media":["Medya"],"Reviews":["İncelemeler"],"Videos":["Videolar"]},"Text":{"If you need help, check out our ${ supportLink }.":["Yardıma ihtiyacınız varsa ${ supportLink } ziyaret edebilirsiniz."],"The page you’re looking for might have been removed, or it could be an\nold link.":["Aradığınız sayfa kaldırılmış veya eski bir\nbağlantı olabilir."],"Your question may already have an answer in our knowledge base:":["Sorunuz halihazırda bilgi tabanımızda cevaplanmış olabilir:"]},"Title":{"On this page":["Bu sayfada"],"Related articles":["İlgili makaleler"],"Share ${ thisPage }":["${ thisPage } paylaşın"],"Switch to Proton Pass - Contact us":["Proton Pass hizmetine geçin - Bize ulaşın"],"Thank you!":["Teşekkürler!"],"this page":["Bu sayfayı"]},"tooltip_vpn":{"Access blocked content and browse privately. Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, highest VPN speed, ${ TOTAL_VPN_CONNECTIONS } VPN connections, worldwide streaming services, malware and ad-blocker, and more.":["Yasaklı içeriklere erişin ve gizlice gezinin. ${ TOTAL_VPN_COUNTRIES } üzeri ülkede ${ TOTAL_VPN_SERVERS } üzerinde sunucu, en yüksek VPN hızını, ${ TOTAL_VPN_CONNECTIONS } VPN bağlantısı, dünya çapındaki yayın hizmetlerini, kötü amaçlı yazılım ve reklam engelleyici, ve daha fazlasını içerir."]},"vpn_servers":{"Get Proton VPN Plus":["Proton VPN Plus edinin"]},"wallet_signup_2024:Action":{"Get Proton Wallet":["Proton Wallet edinin"]},"wallet_signup_2024:Homepage hero product link title":{"Wallet":["Wallet"]},"wallet_signup_2024:Homepage product navigation bar":{"Wallet":["Wallet"]},"wallet_signup_2024:menu item":{"Bitcoin guide":["Bitcoin rehberi"],"Proton Wallet news":["Proton Wallet haberleri"],"Proton Wallet support":["Proton Wallet desteği"]},"wallet_signup_2024:Pricing":{"Includes everything in Proton Unlimited and":["Proton Unlimited'daki her şey dahildir ve"],"Limited availability":["Sınırlı kullanılabilirlik"],"The easiest way to securely own, send, and receive Bitcoin":["Bitcoin'e güvenli bir şekilde sahip olmanın, göndermenin ve almanın en kolay yolu"]},"wallet_signup_2024:ProductRange":{"Discover Proton Wallet":["Proton Wallet'ı Keşfedin"],"Store and transact Bitcoin privately with an encrypted self-custody wallet.":["Şifrelenmiş bir kendi kendine saklama cüzdanıyla Bitcoin'inizi özel olarak saklayın ve işlem yapın."]},"wallet_signup_2024:wallet bitcoin":{"Learn about Bitcoin, the Internet's value network.":["İnternetin değer ağı olan Bitcoin hakkında bilgi edinin."]},"wallet_signup_2024:wallet overview":{"Ensure you're always in control of your Bitcoin.":["Bitcoin’lerinizin her zaman kontrolünüzde olduğundan emin olun."]},"wallet_signup_2024:wallet security":{"The encrypted, open-source wallet that puts you in control.":["Direksiyona sizi koyan şifrelenmiş, açık kaynaklı cüzdan."]}}},"base":"blog","cdn":{"enabledForAssets":true,"enabledForImages":true,"url":"https://pmecdn.protonweb.com/"},"unleashApi":"https://account.proton.me/api"};
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Anti-abuse and account security at Proton | Proton
Proton Mail has automated anti-abuse systems to protect against the main types of abuse that pose significant risks to the Proton community. These systems may sometimes suspend accounts for safety reasons. Below, we discuss why accounts get suspended and how suspended accounts can be restored. Proton Mail’s anti-abuse team works 24/7, and you can always reach a real person if you have an issue with your account.
Types of abuse and security threats
As an encrypted email service, there are three main types of abuse with significant risks to our users:
Bulk email registrations
How it works: Attackers sign up for many Proton Mail addresses that they then use to sign up for other services, such as social media or e-commerce websites. Attackers then violate the terms and conditions of these other services or act abusively.
How it affects Proton services: Services that aren’t sophisticated at combating abuse may start blocking all accounts registered with Proton Mail, and then good users cannot use these services.
Account takeovers
How it works: Attackers log in to many good users’ accounts by fooling them with phishing attacks, cracking weak passwords, or using passwords that were leaked from a breached service in hopes that the user reused the same password on multiple accounts.
How it affects Proton services: Attackers can see the user’s encrypted data, use their data to impersonate them, take over other services linked to their email, or use their account to send spam.
Spam
How it works: Attackers send spam from many Proton Mail addresses to recipients on other email services.
How it affects Proton services: Recipients mark these emails as spam, causing Proton Mail IP and domain reputations to fall and get blocklisted, leading to email delivery issues for good users.
Since Proton Mail launched in 2014, we’ve provided free and easy-to-use secure email to anyone who wants more privacy online. Our focus on privacy means that Proton Mail has to do things differently. Zero-access encryption prevents us from accessing user inboxes, and our focus on privacy means we don’t require a phone number to create an account (unlike most other email services). For this reason, we need to be more sophisticated in detecting abuse and securing Proton Mail accounts in a privacy-preserving way. To date, these systems have protected millions of members of the Proton community from the above risks.
Blocking bulk signups
Because of the risk posed by bulk email registration, Proton Mail’s terms and conditions can’t permit anyone to create large numbers of free email addresses (there are possibilities for paid users, which we discuss below).
With over a million monthly signups, preventing bulk signups is too complex for human analysts to manage effectively. It requires automated systems that use machine learning models to cluster accounts controlled by the same actor.
When a cluster of free accounts grows too large, the system sends an email alert to some of the accounts, warning them that this is against our Terms of Service. If this warning is ignored and the bulk account creation continues, the system will suspend all accounts in the cluster.
As with any prediction system, there’s a tradeoff between false positives (blocking the accounts of good users) and false negatives (letting abusers create accounts). We try to minimize both, but inevitably, even though it’s rare, our system sometimes disables or blocks good users. We regret when this happens, but automated systems are required to prevent abuse that would otherwise impact good Proton Mail users.
If you’ve been impacted by our anti-abuse system and weren’t using Proton Mail for abusive purposes, please submit a report at https://proton.me/support/appeal-abuse.
Our team of analysts is available to review reports 24/7. They will quickly investigate the situation and help restore your account.
If you want to avoid such issues and support Proton in providing high-quality free services, consider upgrading to a paid account. Paid accounts can add custom domains and create multiple email addresses, including on premium Proton domains such as @pm.me.
With multiple addresses, you can use a different one for each external service (for example, one for a social media site and another for a crypto exchange) to keep your identities private. This also allows you to disable any address that you no longer want to receive email or spam with. If you need secure email for your organization, we also have business encrypted email plans with multiple accounts, automated SMTP sending, and dedicated customer support.
If you’re the operator of an internet service and have seen abuse, such as bulk registrations or spam coming from Proton, please let us know at https://proton.me/support/report-abuse or email us at abuse@proton.me. Our team will carefully review each report, take appropriate action against abusers, and improve our systems to prevent future abuse.
Preventing account takeovers
Another reason our automated anti-abuse systems disable accounts is to protect users from having their accounts taken over. If we think an attacker has breached your account or is in imminent danger of being breached, we may proactively suspend your account to prevent the attacker from getting in, at least until we can get in touch with you.
To date, Proton Mail hasn’t had any data breaches or data leaks, and we don’t ever have access to your password thanks to our use of zero-access encryption and end-to-end encryption. Still, an attacker may obtain the password of an account. This could happen if you fall for a phishing attack or reuse a password from another service that was hacked.
To prevent account takeovers, we block accounts at risk of such attacks, which could lead to your account being disabled. If this happens to you, we might ask you to use your recovery method to change your password or get in touch with our Support team to secure your account.
To help you monitor your account security, we built mobile push notifications to alert you of each successful login. We may require a captcha or force a verification from any saved recovery methods for suspicious logins that we’re not confident enough to block. This is for your safety. Cumulatively, these defenses have reduced compromised accounts by over 80% in the last two years.
Proton is used by some of the world’s most high-profile journalists, leaders, and international organizations that are high-value targets for attackers. We strongly recommend using two-factor authentication, which adds a layer of protection to your account, and setting up a recovery phrase, which can recover data even if you forget your password.
If you are a high-profile public figure, deal with sensitive data, or think you might be a target for cyberattacks, you can take advantage of our Proton Sentinel program. It provides advanced account security, enables you to monitor login attempts more closely, and lets you speak with Proton security analysts.
If you have any issues related to account recovery or security, please contact our specialists by emailing abuse@proton.me.
Reducing spam
Proton Mail also has a sophisticated in-house system that applies similar machine-learning techniques to email, mainly to fight spam and phishing attacks. This system also includes PhishGuard, which automatically adds phishing warnings to emails that are likely spoofed or are part of a phishing attack. The system automatically learns from your feedback (for example, moving an email to spam, marking an email as phishing, or moving an email from spam to inbox) so it can quickly react to new attacks and improve its decisions if you disagree with its classifications. Our anti-spam system protects the Proton community from abuse and security threats and is at least 60% more effective than widely used spam filters such as SpamAssassin.
In addition to classifying incoming emails, this system works with our other anti-abuse systems to block bulk email registrations and outgoing spam from abusive Proton Mail accounts. Due to these systems and the global team that monitors for threats 24/7, Proton Mail has high-reputation IPs and domains that provide great email deliverability for the Proton community. If you have any issues with mail delivery or spam, please email our specialists at postmaster@proton.me.
Looking forward
Abuse is an inevitable part of the internet because wherever there is freedom and opportunity, there will be bad actors trying to take advantage. And if a service has value and is easy to abuse, it will attract more abusers, and the experience and safety of users will suffer until the service has little value.
That’s why our fight against abuse and bad actors is a critical part of our work to support freedom and privacy on the internet.
We hope these efforts will make the Proton ecosystem the most secure and easy-to-use solution for anyone who wants to interact on the internet.