all-in-one privacy solution":["Proton Unlimited es una solución de privacidad todo en uno"],"Black Friday":["Black Friday"],"No ads. Privacy by default.":["Sin anuncios. Privacidad por defecto."],"People before profits":["Primero las personas, luego los beneficios"],"Security through transparency":["Seguridad con transparencia"],"The best Proton Mail ${ BLACK_FRIDAY } deals":["Las mejores ofertas de Proton Mail en el ${ BLACK_FRIDAY }"],"The world’s only community- supported email service":["El único servicio de correo electrónico del mundo respaldado por la comunidad"]},"specialoffer:limited":{"${ hours } hour":["${ hours } hora","${ hours } horas"],"${ hoursLeft }, ${ minutesLeft } and ${ secondsLeft } left":["Tiempo restante: ${ hoursLeft }, ${ minutesLeft } y ${ secondsLeft }"],"${ minutes } minute":["${ minutes } minuto","${ minutes } minutos"],"${ seconds } second":["${ seconds } segundo","${ seconds } segundos"],"Limited time offer":["Oferta por tiempo limitado"]},"specialoffer:listitem":{"Create multiple addresses":["Cree múltiples direcciones"],"Hide-my-email aliases":["Seudónimos de hide-my-email"],"Quickly unsubscribe from newsletters":["Cancele suscripciones a boletines rápidamente"],"Use your own domain name":["Use su propio dominio"]},"specialoffer:logos":{"As featured in":["Tal como aparece en"]},"specialoffer:metadescription":{"Get an encrypted email that protects your privacy":["Obtenga un correo electrónico cifrado que protege su privacidad"]},"specialoffer:metatitle":{"Proton Mail Black Friday Sale - Up to 40% off":["Oferta de Black Friday de Proton Mail: hasta un 40% de descuento"]},"specialoffer:newmetadescription":{"Get up to 40% off Proton Mail subscriptions this Black Friday. Find great deals on our secure end-to-end encrypted email plans.":["Aproveche las rebajas de Black Friday y obtenga suscripciones de Proton Mail con hasta un 40 % de descuento. Encontrará las mejores ofertas en planes de correo electrónico seguro cifrado de extremo a extremo."]},"specialoffer:newmetatitle":{"Proton Mail Black Friday sale | Up to 40% off secure email":["Rebajas de Black Friday en Proton Mail | Hasta un 40 % de descuento en correo electrónico seguro"]},"specialoffer:note":{"* Billed at ${ TOTAL_SUM } for the first year":["*Con un costo de ${ TOTAL_SUM } durante el primer año"],"*Billed at ${ TOTAL_SUM } for the first 2 years":["*Con un costo de ${ TOTAL_SUM } durante los primeros 2 años"],"30-day money-back guarantee":["Garantía de devolución de dinero de 30 días"],"Billed at ${ TOTAL_SUM } for the first 2 years":["Con un costo de ${ TOTAL_SUM } durante los primeros 2 años"],"Billed at ${ TOTAL_SUM } for the first year":["Con un costo de ${ TOTAL_SUM } durante el primer año"],"You save ${ SAVE_SUM }":["Ahorre ${ SAVE_SUM }"]},"specialoffer:off":{"${ DISCOUNT } off":["-${ DISCOUNT }"],"${ PERCENT_OFF } off":["-${ PERCENT_OFF }"]},"specialoffer:testimonial":{"I love my ProtonMail":["Amo mi Proton Mail"],"My favorite email service":["Mi servicio de correo electrónico favorito"],"Thanks Proton for keeping us all safe in the complicated internet universe.":["Gracias Proton por mantenernos a salvo en el complicado universo de Internet."],"You get what you pay for. In the case of big tech, if you pay nothing, you get used. I quit using Gmail and switched to @ProtonMail":["Obtiene aquello por lo que paga. En el caso de la gran tecnología, cuando uno no paga nada, se acostumbra. Dejé de usar Gmail y cambié a @ProtonMail"]},"specialoffer:time":{"Days":["Días"],"Hours":["Horas"],"Min":["min"]},"specialoffer:title":{"And much more":["Y mucho más"],"Make your inbox yours":["Personalice su bandeja de entrada"],"Safe from trackers":["A salvo de rastreadores"],"Stay organized":["Mantenga el orden"],"Black Friday email deals":["Ofertas en correo electrónico del Black Friday"],"Don’t just take our word for it":["No confíe solo en nuestra palabra"],"Our story":["Nuestra historia"],"Transfer your data from Google in one click":["Transfiera sus datos de Google con un solo clic"]},"specialoffer:tooltip":{"Access blocked content and browse privately. Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, connect up to 10 devices, access worldwide streaming services, malware and ad-blocker, and more.":["Acceda a contenidos bloqueados y navegue de forma privada. Incluye más de ${ TOTAL_VPN_SERVERS } servidores en más de ${ TOTAL_VPN_COUNTRIES } países, se conecta con hasta 10 dispositivos, accede a servicios de transmisión de todo el mundo, bloquea malware y publicidad y mucho más."],"Easily share your calendar with your family, friends or colleagues, and view external calendars.":["Comparta su calendario con familiares, amigos y compañeros fácilmente y consulte calendarios externos."],"Includes support for 1 custom email domain, 10 email addresses, 10 hide-my-email aliases, calendar sharing, and more.":["Incluye compatibilidad con 1 dominio de correo electrónico personalizado, 10 direcciones de correo electrónico, 10 seudónimos de hide-my-email, posibilidad de compartir calendario, etc."],"Includes support for 3 custom email domains, 15 email addresses, unlimited hide-my-email aliases, calendar sharing, and more.":["Incluye compatibilidad con 3 dominios de correo electrónico personalizado, 15 direcciones de correo electrónico, seudónimos ilimitados de hide-my-email, posibilidad de compartir calendario, etc."],"Manage up to 25 calendars, mobile apps, secured with end-to-end encryption, 1-click calendar import from Google, and more.":["Administre hasta 25 calendarios, apps móviles, protegido con cifrado de extremo a extremo, importación de calendario con 1 clic desde Google y más."]},"Status banner":{"Learn more":["Más información"],"Please note that at the moment we are experiencing issues with the ${ issues[0] } service.":["Tenga en cuenta que, en este momento, estamos experimentando problemas con el servicio ${ issues[0] }."],"We are experiencing issues with one or more services at the moment.":["En este momento, tenemos problemas con uno o más servicios."]},"Status Banner":{"At the moment we are experiencing issues with the Proton VPN service":["En este momento, tenemos problemas con el servicio Proton VPN."],"Learn more":["Más información"]},"suggestions":{"Suggestions":["Sugerencias"]},"Support":{"Sub category":["Subacategoria","Subcategorías"]},"Support article":{"${ readingTime } min":["${ readingTime } minuto","${ readingTime } minutos"],"Category":["Categoría","Categorías"],"Didn’t find what you were looking for?":["¿No encontró lo que buscaba?"],"General contact":["Contacto general"],"Get help":["Obtener ayuda"],"Legal contact":["Contacto legal"],"Media contact":["Contacto para medios"],"Partnerships contact":["Contacto para colaboradores"],"Reading":["Lectura"]},"Support troubleshooting":{"App version":["Versión de la app"],"Browser":["Navegador"],"Check if this helps":["Compruebe si le sirve"],"Choose a product":["Elija un producto"],"Did this solve your issue?":["¿Le ha resultado útil para resolver el problema?"],"Faster assistance is just a few clicks away":["Solo le separan unos clics de una asistencia más rápida"],"How can we help?":["¿Cómo podemos ayudarle?"],"No, contact support":["No, contactar a soporte"],"Please fill out one field after another":["Complete un campo después de otro"],"Please make your selections":["Realice sus selecciones"],"Proton account":["Cuenta de Proton"],"Proton Bridge":["Proton Bridge"],"Proton Calendar":["Calendario de Proton"],"Proton Drive":["Proton Drive"],"Proton for Business":["Proton for Business"],"Proton Mail":["Correo de Proton"],"Proton Pass":["Proton Pass"],"Proton VPN":["VPN de Proton"],"Thank you for your feedback":["Gracias por sus comentarios"],"What can we help with?":["¿En qué podemos ayudarle?"],"Yes":["Sí"]},"support_modal_search_query":{"Search query":["Consulta"]},"support_search_button":{"Search":["Buscar"]},"support_search_i_am_looking_for":{"I'm looking for":["Busco"]},"SupportForm":{"For a faster resolution, please report the issue from the Bridge app: Help > Report a problem.":["Para una resolución más rápida, reporte el problema desde la app Bridge: Ayuda > Reportar un problema."],"Information":["Información"]},"SupportForm:option":{"Account Security":["Seguridad de la cuenta"],"Contacts":["Contactos"],"Custom email domain":["Dominio de correo electrónico personalizado"],"Email delivery and Spam":["Entrega de correo electrónico y spam"],"Encryption":["Cifrado"],"Login and password":["Inicio de sesión y contraseña"],"Merge aliases and accounts":["Combinar alias y cuentas"],"Migrate to Proton":["Migrar a Proton"],"Notifications":["Notificaciones"],"Other":["Otros"],"Plans and billing":["Planes y facturación"],"Proton for Business":["Proton for Business"],"Sign up":["Regístrese"],"Storage":["Almacenamiento"],"Users, addresses, and identities":["Usuarios, direcciones e identidades"]},"SupportForm:optionIntro":{"Select a topic":["Seleccione un tema"]},"swiss_baseed_feature":{"Swiss based":["Con sede en Suiza"]},"Testimonial":{"Awards":["Premios"],"Customers":["Clientes"],"Featured":["Destacados"],"Go to testimonial source":["Ir a la fuente testimonial"],"Reviews":["Reseñas"],"Videos":["Videos"]},"Text":{"If you need help, check out our ${ supportLink 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Meet the Proton Mail Customer Support Team | Proton
The single most important part of Proton Mail is our incredible community who has supported us from the start. This is why we are committed to providing the highest quality of support for all Proton Mail users. Feedback from the community is very important to us, which is why we have intentionally made the Report Bug feature easy to find.
The Proton Mail support team consists of members in both Europe and North America who provide support 24 hours a day, 6 days a week. Today, we spoke with some members of the Proton Mail Support Team to share their insight into how they are supporting over 1 million users.
Proton Mail Support by the Numbers: 95797 tickets received
With us today are Alex, Violeta, Natasha, and Jovan.
Alex, as head of the support team, can you give us some idea about what tasks the support team is responsible for?
Alex R: Customer support (CS) is a bit of a misnomer at Proton Mail. The CS team is responsible for everything that isn’t software development. This also includes Quality Assurance, Public Relations, Sales, Social Media and even some technical functions. Of course we are also responsible for answering all questions from the Proton Mail community, both individually and through developing the Knowledge Base that allows users to find instant answers to their questions.
What are some examples of the non support work the CS team does?
Alex R: We maintain many of the Proton Mail social media pages and communication with potential business users.
Natasha: The support team is also involved in some front end web development and we also contribute code. Everybody on the support team has a technical background.
What advice do you have for users who need help with Proton Mail?
Jovan: I always recommend going to our Support site first (https://proton.me/support(new window)). We have actually spent a lot of time working on that site and designed it so that most users can find the answer to their questions within a few seconds. If you don’t find the answer, you can also directly contact us from the support site.
Violeta: Proton Mail doesn’t yet have a user forum, but there is a very active community on Reddit (https://www.reddit.com/r/ProtonMail(new window)) where it is possible to get many questions answered either by our team or other Proton Mail users.
Alex R: The fastest way to reach us is through the contact form on proton.me/support(new window). Through that support form, we can give priority to Proton Mail Plus(new window) users, and get back to you faster than if you email us.
What is the best part of your job?
Natasha: The first thing is the satisfaction of the customers when they reply that we have helped them to resolve the trouble they are experiencing.
Violeta: The best part is the work environment and the people we are working with. Proton Mail is built by amazing and friendly people.
How does the support team work with the rest of the Proton Mail team?
Alex: Proton Mail has a flat team structure where everybody has the ability to directly discuss an issue with anybody else. The support team works very closely with the developers. This allows bugs to be identified, patched, and the deployed to production quickly, sometimes in less than an hour.
What do you do when you aren’t helping the Proton Mail community?
Natasha: When I am not helping the Proton Mail community, I enjoy singing, traveling, and watching football, movies and TV shows of any kind. I used to play a lot of video games when I was a kid, but now I am only sticking to DOTA 2.
Violeta: I am a big fan of science fiction, fantasy movies and first person shooters. My favorite shooting game is Counter Strike. Usually we are playing in teams on the weekends. I am a big fan of cars, especially Mustangs.
If you have had any experiences with the Proton Mail support team, feel free to let us know in the comments! If you got great support from our team, feel free to buy them a coffee!
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