Your digital life is in your apps, whether it’s your account logins, your files and photos, or your emails. In the case of an emergency, it’s critical that the people you trust can access this information in a secure way.

With our new Emergency Access feature, you can grant permission to trusted contacts to securely access your Proton Account after a set period of time, ensuring nothing important is lost if you’re unable to enter your account due to death or illness.

If you have a paid Proton plan, you can follow our Emergency Access steps to choose your emergency contacts right now. If you’d like to gain access to this feature and all other premium features, you can choose a new plan that supports them:

Be prepared for the unexpected

Whether you store critical logins in Proton Pass, government and legal correspondence in your Proton Mail, or financial records in Proton Drive, your digital accounts hold invaluable data. An accident, illness, or other unexpected event could leave your data out of reach, and losing access can be a serious inconvenience for your loved ones during a difficult time.

Emergency Access helps you prepare for any eventuality by ensuring the data you store in your Proton Account remains accessible to people you choose — but always under your control. You can create peace of mind for yourself and your loved ones.

How does Emergency Access work?

With Emergency Access, you can choose up to five trusted contacts who can gain access to your account either immediately or after a custom wait time you set in advance, ranging from days to months. Your trusted contacts will also need to have a Proton Account to gain access.

You remain in control: If a trusted contact requests access to your account, during the wait time, you can approve it immediately or deny the request. If you do nothing, the request will automatically be approved after the designated waiting time. You can revoke access or modify your emergency contacts anytime. Once granted, your trusted contacts will be able to securely access your Proton data, including emails, passwords, and files.

To designate emergency contacts, you’ll need to have a paid Proton plan (all paid plans qualify). If you have a Free account and you want to enable this feature, just log in to your Proton Account to choose a new plan. Proton Unlimited also gives you Emergency Access plus premium features of Proton Mail, Proton Calendar, Proton Drive, Proton VPN(nuova finestra), Proton Pass, and Proton Wallet.

Learn more about Emergency Access

You control your data, always

Unlike other platforms that offer emergency access services such as Google, Proton’s Emergency Access doesn’t rely on inactivity to determine whether to grant access to third parties, which can undermine your data security. We also don’t limit emergency access to one product, which creates unnecessary headaches for those who may need urgent access to information stored in various Proton apps.

With Proton, you have maximum control, choosing your trusted contacts and setting their access conditions for your entire Proton Account. You can grant access to all of your Proton apps with one invitation, which is made safer by requiring your trusted contacts to also have a Proton Account. Even if you activate emergency access, all of your data remains end-to-end encrypted.

Since you can revoke access at any time, you have total flexibility about who has access to your account and when. You can also modify your emergency contacts at any time.

Emergency access means you don’t need to worry about loved ones missing the information they need at critical moments: Choose your emergency contacts today and take control of your future.