Proton

How to fix common issues with Proton Pass

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Using Proton Pass

This article covers solutions to common issues that you might encounter while using Proton Pass. If the issue you’re facing is not listed here, please contact our support team(nuova finestra) for further assistance.

1. The Proton Pass extension or web app doesn’t work in Enhanced Security Mode on Microsoft Edge

In this mode, WebAssembly (WASM)(nuova finestra) is disabled. As Proton Pass depends on WASM, the extension and web app won’t automatically work in this mode.

To use the Proton Pass extension or web app in Enhanced Security Mode, you’ll need to take the following steps:

  • Open Edge and click on the three dots in the top right corner Settings.
Open Edge settings
  • Click Privacy, search,services.
Click Privacy, search,services
  • Scroll to the Enhanced security section, and click Manage enhanced security for sites.
Click Manage enhanced security for sites
  • Under Never use enhanced security for these sites, click Add a site to add pass.proton.me, then click Add.
Click Add a site
Add pass.proton.me

2. The Pass extension or web app doesn’t work in Safari Lockdown Mode

Similar to the Enhanced Security mode in the Edge browser, WASM is also disabled in Lockdown Mode in Safari. To use the Proton Pass extension or web app in this mode, you’ll need to whitelist the Proton Pass URL.

  • To whitelist a website in Lockdown mode, select Safari Settings
Open Safari settings
  • Select Websites and then select Lockdown Mode in the column labeled General. You’ll see pass.proton.me toggle the Lockdown Mode setting to Off.
Turn off lockdown mode for Proton Pass
  • Safari will ask you to confirm that you want to turn off Lockdown Mode.
Conform your choice

3. Proton Pass on Android is showing a blank screen

If you’re seeing a blank screen, your filters may be the issue: you can reset your filters to check. To reset your filters, click on the three dots in the top right corner Select Reset filters.

Reset filters

If you’re still seeing a blank screen, there may be a synchronization issue. To synchronize all of your data, click Profile Settings Force Synchronization.

Force Synchronization

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