all-in-one privacy solution":["O Proton Unlimited é uma solução única de privacidade"],"Black Friday":["Black Friday"],"No ads. Privacy by default.":["Sem anúncios. Privacidade por padrão."],"People before profits":["Pessoas acima do lucro"],"Security through transparency":["Segurança por meio da transparência"],"The best Proton Mail ${ BLACK_FRIDAY } deals":["As melhores ofertas de ${ BLACK_FRIDAY } do Proton Mail"],"The world’s only community- supported email service":["O único serviço de e-mail do mundo apoiado pela comunidade"]},"specialoffer:limited":{"${ hours } hour":["${ hours } hora","${ hours } horas"],"${ hoursLeft }, ${ minutesLeft } and ${ secondsLeft } left":["${ hoursLeft }, ${ minutesLeft }, e ${ secondsLeft } restantes"],"${ minutes } minute":["${ minutes } minuto","${ minutes } minutos"],"${ seconds } second":["${ seconds } segundo","${ seconds } segundos"],"Limited time offer":["Oferta por tempo limitado"]},"specialoffer:listitem":{"Create multiple addresses":["Crie vários endereços"],"Hide-my-email aliases":["Use aliases do hide-my-email"],"Quickly unsubscribe from newsletters":["Cancele a assinatura de newsletters rapidamente"],"Use your own domain name":["Use seu próprio nome de domínio"]},"specialoffer:logos":{"As featured in":["Destaques"]},"specialoffer:metadescription":{"Get an encrypted email that protects your privacy":["Obtenha um e-mail criptografado que proteja sua privacidade"]},"specialoffer:metatitle":{"Proton Mail Black Friday Sale - Up to 40% off":["Oferta de Black Friday do Proton Mail - Até 40% de desconto"]},"specialoffer:newmetadescription":{"Get up to 40% off Proton Mail subscriptions this Black Friday. Find great deals on our secure end-to-end encrypted email plans.":["Obtenha até 40% de desconto nas assinaturas do Proton Mail nesta Black Friday. Confira ótimas ofertas em nossos planos de e-mail seguro com criptografia de ponta a ponta."]},"specialoffer:newmetatitle":{"Proton Mail Black Friday sale | Up to 40% off secure email":["Oferta de Black Friday do Proton Mail - Até 40% de desconto no e-mail protegido"]},"specialoffer:note":{"* Billed at ${ TOTAL_SUM } for the first year":["* Com o preço de ${ TOTAL_SUM } no primeiro ano"],"*Billed at ${ TOTAL_SUM } for the first 2 years":["*Com o preço de ${ TOTAL_SUM } nos primeiros dois anos"],"30-day money-back guarantee":["Garantia de reembolso de 30 dias"],"Billed at ${ TOTAL_SUM } for the first 2 years":["Com o preço de ${ TOTAL_SUM } nos primeiros dois anos"],"Billed at ${ TOTAL_SUM } for the first year":["Com o preço de ${ TOTAL_SUM } no primeiro ano"],"You save ${ SAVE_SUM }":["Economize ${ SAVE_SUM }"]},"specialoffer:off":{"${ DISCOUNT } off":["-${ DISCOUNT }"],"${ PERCENT_OFF } off":["-${ PERCENT_OFF }"]},"specialoffer:testimonial":{"I love my ProtonMail":["Adoro ProtonMail"],"My favorite email service":["Meu serviço favorito de e-mail"],"Thanks Proton for keeping us all safe in the complicated internet universe.":["Agradecemos ao Proton por nos manter a salvo no complicado universo da internet."],"You get what you pay for. In the case of big tech, if you pay nothing, you get used. I quit using Gmail and switched to @ProtonMail":["Você recebe pelo que paga. No caso das grandes tecnologias, você se acostuma quando não paga nada. Parei de usar o Gmail e troquei para o @ProtonMail"]},"specialoffer:time":{"Days":["Dias"],"Hours":["Horas"],"Min":["Min"]},"specialoffer:title":{"And much more":["E muito mais"],"Make your inbox yours":["Deixe a caixa de entrada do seu jeito"],"Safe from trackers":["A salvo de rastreadores"],"Stay organized":["Mantenha-se organizado"],"Black Friday email deals":["Ofertas de e-mail da Black Friday"],"Don’t just take our word for it":["Não confie apenas em nossa palavra"],"Our story":["Nossa história"],"Transfer your data from Google in one click":["Transfira seus dados do Google com um clique"]},"specialoffer:tooltip":{"Access blocked content and browse privately. Includes ${ TOTAL_SERVERS }+ servers in ${ TOTAL_COUNTRIES }+ countries, connect up to 10 devices, access worldwide streaming services, malware and ad-blocker, and more.":["Acesse conteúdo bloqueado e navegue com privacidade. Inclui ${ TOTAL_SERVERS } servidores em +${ TOTAL_COUNTRIES } países, conecte até 10 dispositivos, acesse serviços de streaming do mundo todo, malware e bloqueador de anúncios e muito mais."],"Easily share your calendar with your family, friends or colleagues, and view external calendars.":["Compartilhe facilmente seus calendários com amigos, familiares ou colegas e visualize calendários externos."],"Includes support for 1 custom email domain, 10 email addresses, 10 hide-my-email aliases, calendar sharing, and more.":["Inclui suporte para 1 domínio de e-mail personalizado, 10 endereços de e-mail, 10 aliases do hide-my-email, compartilhamento de calendário e muito mais."],"Includes support for 3 custom email domains, 15 email addresses, unlimited hide-my-email aliases, calendar sharing, and more.":["Inclui suporte para 3 domínios de e-mail personalizados, 15 endereços de e-mail, aliases ilimitados do hide-my-email, compartilhamento de calendário e muito mais."],"Manage up to 25 calendars, mobile apps, secured with end-to-end encryption, 1-click calendar import from Google, and more.":["Gerencie até 25 calendários, apps para dispositivos móveis, protegidos com criptografia de ponta a ponta, importação de calendário com 1 clique do Google e muito mais."]},"Status Banner":{"At the moment we are experiencing issues with the Proton VPN service":["No momento estamos enfrentando problemas com o serviço Proton VPN"],"Learn more":["Saiba mais"]},"Status banner":{"Learn more":["Saiba mais"],"Please note that at the moment we are experiencing issues with the ${ issues[0] } service.":["No momento, estamos com problemas no serviço ${ issues[0] }."],"We are experiencing issues with one or more services at the moment.":["No momento, estamos com problemas em um ou mais serviços."]},"suggestions":{"Suggestions":["Sugestões"]},"Support":{"Sub category":["Subcategoria","Subcategorias"]},"Support article":{"${ readingTime } min":["${ readingTime } min","${ readingTime } min"],"Category":["Categoria","Categorias"],"Didn’t find what you were looking for?":["Não encontrou o que procura?"],"General contact":["Contato geral"],"Get help":["Obter ajuda"],"Legal contact":["Contato jurídico"],"Media contact":["Contato de mídia"],"Partnerships contact":["Contato de parcerias"],"Reading":["Leitura"]},"Support categories":{"Browse Proton product support":["Navegar pelo suporte a produtos da Proton"]},"Support category":{"There is no article in this category yet.":["Ainda não há nenhum artigo nesta categoria."]},"Support troubleshooting":{"--- Select ---":["--- Selecionar ---"],"App version":["Versão do aplicativo"],"Browser":["Navegador"],"Check if this helps":["Confira se isso ajuda"],"Choose a category for your question":["Escolha uma categoria para sua pergunta"],"Choose a product":["Selecione um produto"],"Did this solve your issue ?":["Isso resolveu seu problema?"],"Faster assistance is just a few clicks away — please make your selections":["Assistência mais rápida está a apenas alguns cliques de distância — faça suas seleções"],"No, contact support":["Não, entrar em contato com o suporte"],"Proton account":["Conta Proton"],"Proton Bridge":["Proton Bridge"],"Proton Calendar":["Proton Calendar"],"Proton Drive":["Proton Drive"],"Proton for Business":["Proton for Business"],"Proton Mail":["Proton Mail"],"Proton Pass":["Proton Pass"],"Proton VPN":["Proton VPN"],"Thank you for your feedback":["Agradecemos pelo feedback"],"Troubleshooting":["Solução de problemas"],"What can we help with ?":["Como podemos ajudar você?"],"Yes":["Sim"]},"support_modal_search_query":{"Search query":["Consulta de pesquisa"]},"support_search_button":{"Search":["Pesquisar"]},"support_search_i_am_looking_for":{"I'm looking for":["Estou procurando"]},"SupportForm":{"For a faster resolution, please report the issue from the Bridge app: Help > Report a problem.":["Para uma resolução mais rápida, informe o problema no aplicativo Bridge: Ajuda > Comunicar um problema."],"Information":["Informações"]},"SupportForm:option":{"Account Security":["Segurança da conta"],"Contacts":["Contatos"],"Custom email domain":["Domínio de e-mail personalizado"],"Email delivery and Spam":["Entrega de e-mail e spam"],"Encryption":["Criptografia"],"Login and password":["Início de sessão e senha"],"Merge aliases and accounts":["Combinar alias e contas"],"Migrate to Proton":["Migrar para a Proton"],"Notifications":["Notificações"],"Other":["Outros"],"Plans and billing":["Planos e faturamento"],"Proton for Business":["Proton for Business"],"Sign up":["Criar conta"],"Storage":["Armazenamento"],"Users, addresses, and identities":["Usuários, endereços e identidades"]},"SupportForm:optionIntro":{"Select a topic":["Selecione um tópico"]},"swiss_baseed_feature":{"Swiss based":["Sediado na Suíça"]},"Testimonial":{"Awards":["Prêmios"],"Customers":["Clientes"],"Featured":["Em destaque"],"Go to testimonial source":["Ir para a página inicial de depoimentos"],"Reviews":["Avaliações"],"Videos":["Vídeos"]},"Text":{"Find the plan that's right for you":["Encontre o plano certo para você"],"If you need help, check out our ${ supportLink }.":["Se precisar de ajuda, confira nossa ${ supportLink }."],"The page you’re looking for might have been removed, or it could be an\nold link.":["É possível que a página que você está procurando tenha sido removida ou seja um\nlink antigo."]},"Title":{"On this page":["Nesta página"],"Related articles":["Artigos relacionados"],"Share ${ thisPage }":["Compartilhar ${ thisPage }"],"Thank you!":["Obrigado!"],"this page":["esta página"]},"Tooltip":{"More information":["Mais informações"]},"tooltip_calendar":{"Create up to 20 custom & shareable encrypted calendars. On top of that, add up to 5 calendars from friends, family, colleagues, and organizations.":["Crie até 20 calendários compartilháveis personalizados e criptografados. Além disso, é possível adicional até 5 calendários de amigos, família, colegas e organizações."]},"tooltip_vpn":{"Access blocked content and browse privately. Includes ${ TOTAL_SERVERS }+ servers in ${ TOTAL_COUNTRIES }+ countries, highest VPN speed, ${ TOTAL_VPN_CONNECTIONS } VPN connections, worldwide streaming services, malware and ad-blocker, and more.":["Acesse conteúdo bloqueado e navegue com privacidade. Inclui mais de ${ TOTAL_SERVERS } servidores em mais de +${ TOTAL_COUNTRIES } países, VPN com a mais alta velocidade, ${ TOTAL_VPN_CONNECTIONS } conexões VPN, serviços de streaming no mundo todo, malware e bloqueador de anúncios e muito mais."],"Access blocked content and browse privately. Includes ${ TOTAL_SERVERS }+ servers in ${ TOTAL_COUNTRIES }+ countries, highest VPN speed, 10 VPN connections, worldwide streaming services, malware and ad-blocker, and more.":["Acesse conteúdo bloqueado e navegue com privacidade. Inclui mais de ${ TOTAL_SERVERS } servidores em mais de +${ TOTAL_COUNTRIES } países, VPN com a mais alta velocidade, 10 conexões VPN, serviços de streaming no mundo todo, malware e bloqueador de anúncios e muito mais."]},"version_history_label":{"Version history":["Histórico de versões"]},"version_history_tooltip":{"Store up to ${ versionHistoryNumber } versions of each file for up to ${ years } years":["Armazene até ${ versionHistoryNumber } versões de cada arquivo por até ${ years } anos"]},"vpn_features_link":{"View VPN plans":["Visualizar planos de VPN"]},"vpn_features_useCase":{"Access blocked content and browse privately":["Acesse conteúdo bloqueado e navegue com privacidade"]}}},"unleashApi":"https://account.proton.me/api"};
// We need to import data (the framework context) from the server
// This Astro feature with define:vars works well but creates an inline script
// So we can't directly import the initFramework helper, we have to store the context
window.frameworkContext = frameworkContext;
})();
How to recover your emails and other encrypted files after a password reset (data recovery) | Proton
How to recover your emails and other encrypted files after a password reset (data recovery)
Leitura
5 min
Categoria
Data recovery
If you reset your Proton password by email or phone, you won’t be able to read your existing emails and other encrypted files due to the encryption that we use. Note that this only happens when you reset your password by email or phone (for example, when you forget it) and not when you change your password(new window).
Here we explain how you can recover your encrypted data after resetting your password by email or phone. Note that if you reset your password using your recovery phrase, you’ll automatically restore full access to your existing messages and other encrypted data.
The default password setting in Proton Mail is one-password mode.
If you use two-password mode with one password to sign in to your Proton Mail account and a second password to decrypt your mailbox, resetting either of these passwords will revert your account to one-password mode. It will make your existing emails and other encrypted data unreadable.
As with one-password mode, you can follow the steps below to recover your data if you know your mailbox password or have set a data recovery method.
Warning when you need to recover your data
If some of your data is encrypted and needs to be recovered after a password reset, we warn you in the web app. You’ll see this red warning banner:
Your emails cannot be decrypted due to a recent password reset. If you remember your previous password, you can re-activate the previous key in order to access your messages.
Or you may see this error message at the top of an email:
Decryption error: decryption of this message’s encrypted content failed.
When you see these warnings, you can use one of the three data recovery methods below to decrypt and recover your data.
Recovering your data if you still remember your password
1. Click Settings → All settings → Encryption and keys and click the Reactivate keys button.
2. Click on the Password tab and enter your previous password in the space provided.
3. Click Recover data and enter your current password when prompted.
Recovering your data using your recovery phrase
1. Click Settings → All settings → Encryption and keys and click the Reactivate keys button.
2. Click on the Phrase tab and enter your 12-word recovery phrase in the space provided. You must enter the 12 words that make up your recovery phrase in the same order they were given to you.
3. Click Recover data and enter your current password when prompted.
Recovering your data using your recovery file or backup encryption key
1. Click Settings → All settings → Encryption and keys and click the Reactivate keys button.
2. Click on the File tab and upload your recovery file. Alternatively, you can upload an encryption key that you’ve previously downloaded.
3. Click Recover data and enter your current password when prompted.
Please note that you’re not meant to open and read your recovery file. Unlike your recovery phrase, which is made up of 12 words you can write down or copy, your recovery file is an encrypted file. You can download it, store it in a safe place, and upload it as described above to restore your encrypted emails and other encrypted data when needed. It’s not designed for you to open and read it.
If you enable device data recovery, Proton will store an encrypted backup keychain as a file in your browser’s web storage. If you forget your Proton password and need to reset it, the next time you sign in on a trusted device using your new password, full access to your Proton Account will be restored.
Device data recovery is enabled by default. But to save the encrypted keychain file to your browser’s web storage, you must select the Keep me signed in checkbox when you sign in to your account.
If you forget your password and device data recovery is enabled:
1. Reset your password
2. Log in to your account on a trusted device using your new password.
Your account keys will be decrypted in the background, giving you full access to your Inbox.