all-in-one privacy solution":["O Proton Unlimited é uma solução única de privacidade"],"Black Friday":["Black Friday"],"No ads. Privacy by default.":["Sem anúncios. Privacidade por padrão."],"People before profits":["Pessoas acima do lucro"],"Security through transparency":["Segurança por meio da transparência"],"The best Proton Mail ${ BLACK_FRIDAY } deals":["As melhores ofertas de ${ BLACK_FRIDAY } do Proton Mail"],"The world’s only community- supported email service":["O único serviço de e-mail do mundo apoiado pela comunidade"]},"specialoffer:limited":{"${ hours } hour":["${ hours } hora","${ hours } horas"],"${ hoursLeft }, ${ minutesLeft } and ${ secondsLeft } left":["${ hoursLeft }, ${ minutesLeft }, e ${ secondsLeft } restantes"],"${ minutes } minute":["${ minutes } minuto","${ minutes } minutos"],"${ seconds } second":["${ seconds } segundo","${ seconds } segundos"],"Limited time offer":["Oferta por tempo limitado"]},"specialoffer:listitem":{"Create multiple addresses":["Crie vários endereços"],"Hide-my-email aliases":["Use aliases do hide-my-email"],"Quickly unsubscribe from newsletters":["Cancele a assinatura de newsletters rapidamente"],"Use your own domain name":["Use seu próprio nome de domínio"]},"specialoffer:logos":{"As featured in":["Destaques"]},"specialoffer:metadescription":{"Get an encrypted email that protects your privacy":["Obtenha um e-mail criptografado que proteja sua privacidade"]},"specialoffer:metatitle":{"Proton Mail Black Friday Sale - Up to 40% off":["Oferta de Black Friday do Proton Mail - Até 40% de desconto"]},"specialoffer:newmetadescription":{"Get up to 40% off Proton Mail subscriptions this Black Friday. Find great deals on our secure end-to-end encrypted email plans.":["Obtenha até 40% de desconto nas assinaturas do Proton Mail nesta Black Friday. Confira ótimas ofertas em nossos planos de e-mail seguro com criptografia de ponta a ponta."]},"specialoffer:newmetatitle":{"Proton Mail Black Friday sale | Up to 40% off secure email":["Oferta de Black Friday do Proton Mail - Até 40% de desconto no e-mail protegido"]},"specialoffer:note":{"* Billed at ${ TOTAL_SUM } for the first year":["* Com o preço de ${ TOTAL_SUM } no primeiro ano"],"*Billed at ${ TOTAL_SUM } for the first 2 years":["*Com o preço de ${ TOTAL_SUM } nos primeiros dois anos"],"30-day money-back guarantee":["Garantia de reembolso de 30 dias"],"Billed at ${ TOTAL_SUM } for the first 2 years":["Com o preço de ${ TOTAL_SUM } nos primeiros dois anos"],"Billed at ${ TOTAL_SUM } for the first year":["Com o preço de ${ TOTAL_SUM } no primeiro ano"],"You save ${ SAVE_SUM }":["Economize ${ SAVE_SUM }"]},"specialoffer:off":{"${ DISCOUNT } off":["-${ DISCOUNT }"],"${ PERCENT_OFF } off":["-${ PERCENT_OFF }"]},"specialoffer:testimonial":{"I love my ProtonMail":["Adoro ProtonMail"],"My favorite email service":["Meu serviço favorito de e-mail"],"Thanks Proton for keeping us all safe in the complicated internet universe.":["Agradecemos ao Proton por nos manter a salvo no complicado universo da internet."],"You get what you pay for. In the case of big tech, if you pay nothing, you get used. I quit using Gmail and switched to @ProtonMail":["Você recebe pelo que paga. No caso das grandes tecnologias, você se acostuma quando não paga nada. Parei de usar o Gmail e troquei para o @ProtonMail"]},"specialoffer:time":{"Days":["Dias"],"Hours":["Horas"],"Min":["Min"]},"specialoffer:title":{"And much more":["E muito mais"],"Make your inbox yours":["Deixe a caixa de entrada do seu jeito"],"Safe from trackers":["A salvo de rastreadores"],"Stay organized":["Mantenha-se organizado"],"Black Friday email deals":["Ofertas de e-mail da Black Friday"],"Don’t just take our word for it":["Não confie apenas em nossa palavra"],"Our story":["Nossa história"],"Transfer your data from Google in one click":["Transfira seus dados do Google com um clique"]},"specialoffer:tooltip":{"Access blocked content and browse privately. Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, connect up to 10 devices, access worldwide streaming services, malware and ad-blocker, and more.":["Acesse conteúdo bloqueado e navegue com privacidade. Inclui mais de ${ TOTAL_VPN_SERVERS } servidores em mais de ${ TOTAL_VPN_COUNTRIES } países, conexão com até 10 dispositivos, acesso a serviços de streaming do mundo todo, um bloqueador de anúncios e malware e muito mais."],"Easily share your calendar with your family, friends or colleagues, and view external calendars.":["Compartilhe facilmente seus calendários com amigos, familiares ou colegas e visualize calendários externos."],"Includes support for 1 custom email domain, 10 email addresses, 10 hide-my-email aliases, calendar sharing, and more.":["Inclui suporte para 1 domínio de e-mail personalizado, 10 endereços de e-mail, 10 aliases do hide-my-email, compartilhamento de calendário e muito mais."],"Includes support for 3 custom email domains, 15 email addresses, unlimited hide-my-email aliases, calendar sharing, and more.":["Inclui suporte para 3 domínios de e-mail personalizados, 15 endereços de e-mail, aliases ilimitados do hide-my-email, compartilhamento de calendário e muito mais."],"Manage up to 25 calendars, mobile apps, secured with end-to-end encryption, 1-click calendar import from Google, and more.":["Gerencie até 25 calendários, apps para dispositivos móveis, protegidos com criptografia de ponta a ponta, importação de calendário com 1 clique do Google e muito mais."]},"Status banner":{"Learn more":["Saiba mais"],"Please note that at the moment we are experiencing issues with the ${ issues[0] } service.":["No momento, estamos com problemas no serviço ${ issues[0] }."],"We are experiencing issues with one or more services at the moment.":["No momento, estamos com problemas em um ou mais serviços."]},"Status Banner":{"At the moment we are experiencing issues with the Proton VPN service":["No momento estamos enfrentando problemas com o serviço Proton VPN"],"Learn more":["Saiba mais"]},"suggestions":{"Suggestions":["Sugestões"]},"Support":{"Sub category":["Subcategoria","Subcategorias"]},"Support article":{"${ readingTime } min":["${ readingTime } min","${ readingTime } min"],"Category":["Categoria","Categorias"],"Didn’t find what you were looking for?":["Não encontrou o que procura?"],"General contact":["Contato geral"],"Get help":["Obter ajuda"],"Legal contact":["Contato jurídico"],"Media contact":["Contato de mídia"],"Partnerships contact":["Contato de parcerias"],"Reading":["Leitura"]},"Support troubleshooting":{"App version":["Versão do aplicativo"],"Browser":["Navegador"],"Check if this helps":["Confira se isso ajuda"],"Choose a product":["Selecione um produto"],"Did this solve your issue?":["Isso resolveu seu problema?"],"Faster assistance is just a few clicks away":["Assistência mais rápida a apenas alguns cliques de distância"],"How can we help?":["Como podemos ajudar?"],"No, contact support":["Não, entrar em contato com o suporte"],"Please fill out one field after another":["Preencha os campos em sequência"],"Please make your selections":["Faça suas seleções"],"Proton account":["Conta Proton"],"Proton Bridge":["Proton Bridge"],"Proton Calendar":["Proton Calendar"],"Proton Drive":["Proton Drive"],"Proton for Business":["Proton for Business"],"Proton Mail":["Proton Mail"],"Proton Pass":["Proton Pass"],"Proton VPN":["Proton VPN"],"Thank you for your feedback":["Agradecemos pelo feedback"],"What can we help with?":["Com o que podemos ajudar?"],"Yes":["Sim"]},"support_modal_search_query":{"Search query":["Consulta de pesquisa"]},"support_search_button":{"Search":["Pesquisar"]},"support_search_i_am_looking_for":{"I'm looking for":["Estou procurando"]},"SupportForm":{"For a faster resolution, please report the issue from the Bridge app: Help > Report a problem.":["Para uma resolução mais rápida, informe o problema no aplicativo Bridge: Ajuda > Comunicar um problema."],"Information":["Informações"]},"SupportForm:option":{"Account Security":["Segurança da conta"],"Contacts":["Contatos"],"Custom email domain":["Domínio de e-mail personalizado"],"Email delivery and Spam":["Entrega de e-mail e spam"],"Encryption":["Criptografia"],"Login and password":["Início de sessão e senha"],"Merge aliases and accounts":["Combinar alias e contas"],"Migrate to Proton":["Migrar para a Proton"],"Notifications":["Notificações"],"Other":["Outros"],"Plans and billing":["Planos e faturamento"],"Proton for Business":["Proton for Business"],"Sign up":["Criar conta"],"Storage":["Armazenamento"],"Users, addresses, and identities":["Usuários, endereços e identidades"]},"SupportForm:optionIntro":{"Select a topic":["Selecione um tópico"]},"swiss_baseed_feature":{"Swiss based":["Sediado na Suíça"]},"Testimonial":{"Awards":["Prêmios"],"Customers":["Clientes"],"Featured":["Em destaque"],"Go to testimonial source":["Ir para a página inicial de depoimentos"],"Reviews":["Avaliações"],"Videos":["Vídeos"]},"Text":{"If you need help, check out our ${ supportLink }.":["Se precisar de ajuda, confira nossa ${ supportLink }."],"The page you’re looking for might have been removed, or it could be an\nold link.":["É possível que a página que você está procurando tenha sido removida ou seja um\nlink antigo."]},"Title":{"On this page":["Nesta página"],"Related articles":["Artigos relacionados"],"Share ${ thisPage }":["Compartilhar ${ thisPage }"],"Thank you!":["Obrigado!"],"this page":["esta página"]},"Tooltip":{"More information":["Mais informações"]},"tooltip_vpn":{"Access blocked content and browse privately. Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, highest VPN speed, ${ TOTAL_VPN_CONNECTIONS } VPN connections, worldwide streaming services, malware and ad-blocker, and more.":["Acesse conteúdo bloqueado e navegue com privacidade. Inclui mais de ${ TOTAL_VPN_SERVERS } servidores em mais de ${ TOTAL_VPN_COUNTRIES } países, a maior velocidade de VPN, ${ TOTAL_VPN_CONNECTIONS } conexões VPN, serviços de streaming do mundo todo, bloqueador de anúncios e malware e muito mais."]},"version_history_label":{"Version history":["Histórico de versões"]},"version_history_tooltip":{"Store up to ${ versionHistoryNumber } versions of each file for up to ${ years } years":["Armazene até ${ versionHistoryNumber } versões de cada arquivo por até ${ years } anos"]}}},"base":"blog","unleashApi":"https://account.proton.me/api","cdn":{"url":"https://pmecdn.protonweb.com/","enabled":"true"}};
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Meet the Proton Mail Customer Support Team | Proton
The single most important part of Proton Mail is our incredible community who has supported us from the start. This is why we are committed to providing the highest quality of support for all Proton Mail users. Feedback from the community is very important to us, which is why we have intentionally made the Report Bug feature easy to find.
The Proton Mail support team consists of members in both Europe and North America who provide support 24 hours a day, 6 days a week. Today, we spoke with some members of the Proton Mail Support Team to share their insight into how they are supporting over 1 million users.
Proton Mail Support by the Numbers: 95797 tickets received
With us today are Alex, Violeta, Natasha, and Jovan.
Alex, as head of the support team, can you give us some idea about what tasks the support team is responsible for?
Alex R: Customer support (CS) is a bit of a misnomer at Proton Mail. The CS team is responsible for everything that isn’t software development. This also includes Quality Assurance, Public Relations, Sales, Social Media and even some technical functions. Of course we are also responsible for answering all questions from the Proton Mail community, both individually and through developing the Knowledge Base that allows users to find instant answers to their questions.
What are some examples of the non support work the CS team does?
Alex R: We maintain many of the Proton Mail social media pages and communication with potential business users.
Natasha: The support team is also involved in some front end web development and we also contribute code. Everybody on the support team has a technical background.
What advice do you have for users who need help with Proton Mail?
Jovan: I always recommend going to our Support site first (https://proton.me/support(new window)). We have actually spent a lot of time working on that site and designed it so that most users can find the answer to their questions within a few seconds. If you don’t find the answer, you can also directly contact us from the support site.
Violeta: Proton Mail doesn’t yet have a user forum, but there is a very active community on Reddit (https://www.reddit.com/r/ProtonMail(new window)) where it is possible to get many questions answered either by our team or other Proton Mail users.
Alex R: The fastest way to reach us is through the contact form on proton.me/support(new window). Through that support form, we can give priority to Proton Mail Plus(new window) users, and get back to you faster than if you email us.
What is the best part of your job?
Natasha: The first thing is the satisfaction of the customers when they reply that we have helped them to resolve the trouble they are experiencing.
Violeta: The best part is the work environment and the people we are working with. Proton Mail is built by amazing and friendly people.
How does the support team work with the rest of the Proton Mail team?
Alex: Proton Mail has a flat team structure where everybody has the ability to directly discuss an issue with anybody else. The support team works very closely with the developers. This allows bugs to be identified, patched, and the deployed to production quickly, sometimes in less than an hour.
What do you do when you aren’t helping the Proton Mail community?
Natasha: When I am not helping the Proton Mail community, I enjoy singing, traveling, and watching football, movies and TV shows of any kind. I used to play a lot of video games when I was a kid, but now I am only sticking to DOTA 2.
Violeta: I am a big fan of science fiction, fantasy movies and first person shooters. My favorite shooting game is Counter Strike. Usually we are playing in teams on the weekends. I am a big fan of cars, especially Mustangs.
If you have had any experiences with the Proton Mail support team, feel free to let us know in the comments! If you got great support from our team, feel free to buy them a coffee!
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