Troubles installing the iOS application

Reading: 1 min
Category: iOS app

If you are experiencing any issues trying to download the iOS application(new window) and your device is running on iOS 8 and up, please follow the steps below:

1) Turn off Private mode on Safari (Learn how to perform that here(new window)).

2) Make sure that you have cookies(new window) and JavaScript(new window) enabled.

3) Turn off your pop-up blocker (Learn how to perform that here(new window)).

4) Disable the On demand feature/VPN ( Go to Settings — > General –> VPN ).

5) Clear history on Safari ( Learn how to perform that here(new window)).

Note: If you used to use the previous application from Testflight, please delete it before you download the new application.

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