Troubles installing the iOS application
If you are experiencing any issues trying to download the iOS application(new window) and your device is running on iOS 8 and up, please follow the steps below:
1) Turn off Private mode on Safari (Learn how to perform that here(new window)).
2) Make sure that you have cookies(new window) and JavaScript(new window) enabled.
3) Turn off your pop-up blocker (Learn how to perform that here(new window)).
4) Disable the On demand feature/VPN ( Go to Settings — > General –> VPN ).
5) Clear history on Safari ( Learn how to perform that here(new window)).
Note: If you used to use the previous application from Testflight, please delete it before you download the new application.