all-in-one privacy solution":["Proton Unlimited es una solución de privacidad todo en uno"],"Black Friday":["Black Friday"],"No ads. Privacy by default.":["Sin anuncios. Privacidad por defecto."],"People before profits":["Primero las personas, luego los beneficios"],"Security through transparency":["Seguridad con transparencia"],"The best Proton Mail ${ BLACK_FRIDAY } deals":["Las mejores ofertas de Proton Mail en el ${ BLACK_FRIDAY }"],"The world’s only community- supported email service":["El único servicio de correo electrónico del mundo respaldado por la comunidad"]},"specialoffer:limited":{"${ hours } hour":["${ hours } hora","${ hours } horas"],"${ hoursLeft }, ${ minutesLeft } and ${ secondsLeft } left":["Tiempo restante: ${ hoursLeft }, ${ minutesLeft } y ${ secondsLeft }"],"${ minutes } minute":["${ minutes } minuto","${ minutes } minutos"],"${ seconds } second":["${ seconds } segundo","${ seconds } segundos"],"Limited time offer":["Oferta por tiempo limitado"]},"specialoffer:listitem":{"Create multiple addresses":["Cree múltiples direcciones"],"Hide-my-email aliases":["Seudónimos de hide-my-email"],"Quickly unsubscribe from newsletters":["Cancele suscripciones a boletines rápidamente"],"Use your own domain name":["Use su propio dominio"]},"specialoffer:logos":{"As featured in":["Tal como aparece en"]},"specialoffer:metadescription":{"Get an encrypted email that protects your privacy":["Obtenga un correo electrónico cifrado que protege su privacidad"]},"specialoffer:metatitle":{"Proton Mail Black Friday Sale - Up to 40% off":["Oferta de Black Friday de Proton Mail: hasta un 40% de descuento"]},"specialoffer:newmetadescription":{"Get up to 40% off Proton Mail subscriptions this Black Friday. Find great deals on our secure end-to-end encrypted email plans.":["Aproveche las rebajas de Black Friday y obtenga suscripciones de Proton Mail con hasta un 40 % de descuento. Encontrará las mejores ofertas en planes de correo electrónico seguro cifrado de extremo a extremo."]},"specialoffer:newmetatitle":{"Proton Mail Black Friday sale | Up to 40% off secure email":["Rebajas de Black Friday en Proton Mail | Hasta un 40 % de descuento en correo electrónico seguro"]},"specialoffer:note":{"* Billed at ${ TOTAL_SUM } for the first year":["*Con un costo de ${ TOTAL_SUM } durante el primer año"],"*Billed at ${ TOTAL_SUM } for the first 2 years":["*Con un costo de ${ TOTAL_SUM } durante los primeros 2 años"],"30-day money-back guarantee":["Garantía de devolución de dinero de 30 días"],"Billed at ${ TOTAL_SUM } for the first 2 years":["Con un costo de ${ TOTAL_SUM } durante los primeros 2 años"],"Billed at ${ TOTAL_SUM } for the first year":["Con un costo de ${ TOTAL_SUM } durante el primer año"],"You save ${ SAVE_SUM }":["Ahorre ${ SAVE_SUM }"]},"specialoffer:off":{"${ PERCENT_OFF } off":["-${ PERCENT_OFF }"]},"specialoffer:testimonial":{"I love my ProtonMail":["Amo mi Proton Mail"],"My favorite email service":["Mi servicio de correo electrónico favorito"],"Thanks Proton for keeping us all safe in the complicated internet universe.":["Gracias Proton por mantenernos a salvo en el complicado universo de Internet."],"You get what you pay for. In the case of big tech, if you pay nothing, you get used. I quit using Gmail and switched to @ProtonMail":["Obtiene aquello por lo que paga. En el caso de la gran tecnología, cuando uno no paga nada, se acostumbra. Dejé de usar Gmail y cambié a @ProtonMail"]},"specialoffer:time":{"Days":["Días"],"Hours":["Horas"],"Min":["min"]},"specialoffer:title":{"And much more":["Y mucho más"],"Make your inbox yours":["Personalice su bandeja de entrada"],"Safe from trackers":["A salvo de rastreadores"],"Stay organized":["Mantenga el orden"],"Black Friday email deals":["Ofertas en correo electrónico del Black Friday"],"Don’t just take our word for it":["No confíe solo en nuestra palabra"],"Our story":["Nuestra historia"],"Transfer your data from Google in one click":["Transfiera sus datos de Google con un solo clic"]},"specialoffer:tooltip":{"Access blocked content and browse privately. Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, connect up to 10 devices, access worldwide streaming services, malware and ad-blocker, and more.":["Acceda a contenidos bloqueados y navegue de forma privada. Incluye más de ${ TOTAL_VPN_SERVERS } servidores en más de ${ TOTAL_VPN_COUNTRIES } países, se conecta con hasta 10 dispositivos, accede a servicios de transmisión de todo el mundo, bloquea malware y publicidad y mucho más."],"Easily share your calendar with your family, friends or colleagues, and view external calendars.":["Comparta su calendario con familiares, amigos y compañeros fácilmente y consulte calendarios externos."],"Includes support for 1 custom email domain, 10 email addresses, 10 hide-my-email aliases, calendar sharing, and more.":["Incluye compatibilidad con 1 dominio de correo electrónico personalizado, 10 direcciones de correo electrónico, 10 seudónimos de hide-my-email, posibilidad de compartir calendario, etc."],"Includes support for 3 custom email domains, 15 email addresses, unlimited hide-my-email aliases, calendar sharing, and more.":["Incluye compatibilidad con 3 dominios de correo electrónico personalizado, 15 direcciones de correo electrónico, seudónimos ilimitados de hide-my-email, posibilidad de compartir calendario, etc."],"Manage up to 25 calendars, mobile apps, secured with end-to-end encryption, 1-click calendar import from Google, and more.":["Administre hasta 25 calendarios, apps móviles, protegido con cifrado de extremo a extremo, importación de calendario con 1 clic desde Google y más."]},"Status banner":{"Learn more":["Más información"],"Please note that at the moment we are experiencing issues with the ${ issues[0] } service.":["Tenga en cuenta que, en este momento, estamos experimentando problemas con el servicio ${ issues[0] }."],"We are experiencing issues with one or more services at the moment.":["En este momento, tenemos problemas con uno o más servicios."]},"Status Banner":{"At the moment we are experiencing issues with the Proton VPN service":["En este momento, tenemos problemas con el servicio Proton VPN."],"Learn more":["Más información"]},"suggestions":{"Suggestions":["Sugerencias"]},"Support":{"Sub category":["Subacategoria","Subcategorías"]},"Support article":{"${ readingTime } min":["${ readingTime } minuto","${ readingTime } minutos"],"Category":["Categoría","Categorías"],"Didn’t find what you were looking for?":["¿No encontró lo que buscaba?"],"General contact":["Contacto general"],"Get help":["Obtener ayuda"],"Legal contact":["Contacto legal"],"Media contact":["Contacto para medios"],"Partnerships contact":["Contacto para colaboradores"],"Reading":["Lectura"]},"Support troubleshooting":{"App version":["Versión de la app"],"Browser":["Navegador"],"Check if this helps":["Compruebe si le sirve"],"Choose a product":["Elija un producto"],"Did this solve your issue?":["¿Le ha resultado útil para resolver el problema?"],"Faster assistance is just a few clicks away":["Solo le separan unos clics de una asistencia más rápida"],"How can we help?":["¿Cómo podemos ayudarle?"],"No, contact support":["No, contactar a soporte"],"Please fill out one field after another":["Complete un campo después de otro"],"Please make your selections":["Realice sus selecciones"],"Proton account":["Cuenta de Proton"],"Proton for Business":["Proton for Business"],"Thank you for your feedback":["Gracias por sus comentarios"],"What can we help with?":["¿En qué podemos ayudarle?"],"Yes":["Sí"]},"support_modal_search_query":{"Search query":["Consulta"]},"support_search_button":{"Search":["Buscar"]},"support_search_i_am_looking_for":{"I'm looking for":["Busco"]},"SupportForm":{"For a faster resolution, please report the issue from the Bridge app: Help > Report a problem.":["Para una resolución más rápida, reporte el problema desde la app Bridge: Ayuda > Reportar un problema."],"Information":["Información"]},"SupportForm:option":{"Account Security":["Seguridad de la cuenta"],"Contacts":["Contactos"],"Custom email domain":["Dominio de correo electrónico personalizado"],"Email delivery and Spam":["Entrega de correo electrónico y spam"],"Encryption":["Cifrado"],"Login and password":["Inicio de sesión y contraseña"],"Merge aliases and accounts":["Combinar alias y cuentas"],"Migrate to Proton":["Migrar a Proton"],"Notifications":["Notificaciones"],"Other":["Otros"],"Plans and billing":["Planes y facturación"],"Proton for Business":["Proton for Business"],"Sign up":["Regístrese"],"Storage":["Almacenamiento"],"Users, addresses, and identities":["Usuarios, direcciones e identidades"]},"SupportForm:optionIntro":{"Select a topic":["Seleccione un tema"]},"swiss_baseed_feature":{"Swiss based":["Con sede en Suiza"]},"Testimonial":{"Awards":["Premios"],"Customers":["Clientes"],"Featured":["Destacados"],"Go to testimonial source":["Ir a la fuente testimonial"],"Reviews":["Reseñas"],"Videos":["Videos"]},"Text":{"If you need help, check out our ${ supportLink }.":["Si necesita ayuda, consulte nuestra ${ supportLink }."],"The page you’re looking for might have been removed, or it could be an\nold link.":["Es posible que la página que busca haya sido eliminada o que sea un\nenlace antiguo."]},"Title":{"On this page":["En esta página"],"Related articles":["Artículos relacionados"],"Share ${ thisPage }":["Compartir ${ thisPage }"],"Thank you!":["¡Gracias!"],"this page":["esta página"]},"Tooltip":{"More information":["Más información"]},"tooltip_vpn":{"Access blocked content and browse privately. Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, highest VPN speed, ${ TOTAL_VPN_CONNECTIONS } VPN connections, worldwide streaming services, malware and ad-blocker, and more.":["Acceda a contenidos bloqueados y navegue de forma privada. Incluye más de ${ TOTAL_VPN_SERVERS } servidores en más de ${ TOTAL_VPN_COUNTRIES } países, la mayor velocidad VPN, ${ TOTAL_VPN_CONNECTIONS } conexiones VPN, servicios de transmisión en todo el mundo, bloqueador de malware y publicidad y mucho más."]},"wallet_signup_2024:Action":{"Get Proton Wallet":["Obtener Proton Wallet"]},"wallet_signup_2024:Homepage hero product link title":{"Wallet":["Wallet"]},"wallet_signup_2024:Homepage product navigation bar":{"Wallet":["Wallet"]},"wallet_signup_2024:menu item":{"Bitcoin guide":["Guía sobre Bitcoin"],"Proton Wallet news":["Novedades sobre Proton Wallet"],"Proton Wallet support":["Soporte para Proton Wallet"]},"wallet_signup_2024:Pricing":{"Includes everything in Proton Unlimited and":["Incluye todas las funciones en Proton Unlimited y"],"Limited availability":["Disponibilidad limitada"],"The easiest way to securely own, send, and receive Bitcoin":["La forma más fácil de retener, enviar y recibir Bitcoin con seguridad"]},"wallet_signup_2024:ProductRange":{"Discover Proton Wallet":["Descubra Proton Wallet"],"Store and transact Bitcoin privately with an encrypted self-custody wallet.":["Almacene Bitcoin y negocie de forma privada con una cartera de autocustodia cifrada."]},"wallet_signup_2024:wallet bitcoin":{"Learn about Bitcoin, the Internet's value network.":["Infórmese sobre Bitcoin, la red de valor de internet."]},"wallet_signup_2024:wallet overview":{"Ensure you're always in control of your Bitcoin.":["Asegúrese de tener siempre el control de su Bitcoin."]},"wallet_signup_2024:wallet security":{"The encrypted, open-source wallet that puts you in control.":["La cartera cifrada de código abierto que le permite controlarlo todo."]}}},"base":"blog","cdn":{"enabledForAssets":true,"enabledForImages":false,"url":"https://pmecdn.protonweb.com/"},"unleashApi":"https://account.proton.me/api"};
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Results of the 2024 Proton community survey | Proton
Every year, we send a survey to the Proton community asking for your feedback and ideas. We then use that information to guide our future plans. This year, we received thousands of responses, giving us insight into what you expect from us.
As one of the rare tech companies that’s entirely community supported, your feedback is crucial. Since you are our most important stakeholders, we believe you should have a voice in what we add to the Proton ecosystem and how we build it.
Thank you to everyone who responded — your responses help us shape our services to better serve your needs and expectations. Read below some highlights.
The Proton community is satisfied, even if there are things we could do better
Most respondents expressed an overall high level of satisfaction with Proton and Proton services, with three in four respondents saying they’re highly likely to recommend Proton to their family and friends.
However, there are services that the community expects more from. Proton Drive, as one of our more recently released services, has room to improve. However, we’re excited to announce that in the coming year, Proton Drive will be adding several of the most commonly requested features.
What does the Proton community want?
We asked the Proton community what features we should prioritize for each of our services going forward. Respondents could choose as many features as they wanted.
For Proton Mail, 59% of respondents want an easier way to send end-to-end encrypted emails to non-Proton users, while 29% want a writing assistant for proofreading, grammar, and composing emails. Other popular requests include better search functionality, alias management, and integration with SimpleLogin.
While we have speeds comparable to (and often faster than) other leading VPNs in major markets, 27% of respondents asked Proton VPN for better speed and performance in smaller and more remote countries. The next most popular requests include anonymity (16%), better ease of use (roughly 16%), and better reliability in censored countries (roughly 14%). Other requests include IPV6, more server locations, and an Apple TV app (we’ve heard the feedback on this and the Proton VPN app for Apple TV will be ready before September).
For Proton Drive, 55% of respondents want to save files from Mail to Drive, 46% want to edit and modify documents, 34% want to scan documents on mobile directly to the cloud, and 34% want to organize photos into shared albums. Other popular requests include better Linux support, more storage space, and iOS photo backup.
For Proton Pass, 52% of respondents want full access to Proton Pass in offline mode, 38% want the Pass apps to autofill bank card details, and 36% want designated spaces to store identity information. Other popular requests include Safari support, Linux support, and better item organization features like folders.
The most requested service is a browser
The community’s most common request for a future Proton service, with 48%, is an online browser, followed by an encrypted chat app (33%) and an encrypted document editor (24%). Less than a quarter want none of the proposed ideas, with some proposing other services like a search engine, a note-taking app, and a photos app.
Two-thirds of Proton’s community members use or would use AI
Generative AI is one of the most significant developments in recent history, and it is supposed to lead to incredible gains in productivity. As more and more AI assistants come online, we asked the Proton community what they thought of these tools. Around 42% of respondents use an AI service regularly (at least once a month), and another 18% have never tried AI but are interested in it.
In the opposing camp, roughly 26% of respondents have never tried AI and have no interest in doing so.
Most worry about their data being used to train AI models
Given that a majority of the Proton community has used or is interested in generative AI, we thought it would be interesting to see what you thought AI done the “right way” would look like. As one might expect, the Proton community’s primary concern with AI tools is how they use people’s data. Nearly 80% of respondents said they don’t want their queries or private information to be used to train AI in any way. Over 60% of respondents went even further and said they don’t want AI to send their information to the cloud, while 48% care about knowing which data was used to train the AI model they use.
What does the Proton community say?
Almost half of respondents left Proton a message, and we love hearing from you!
Two in five survey respondents left Proton a message, most of them overwhelmingly positive and motivating for our team. One in eight included a thank you,and one in seven included the word love. Here are some of our favorite messages:
We’re nothing without the Proton community
Thank you again to everyone who responded to our survey. Your responses, much like your support, are invaluable and allow us to build the services and internet you want to use. Is there anything in the results that surprised you? Is there anything else you’d like us to know? Keep the conversation going on X (formerly Twitter)(new window) and Reddit(new window).
In response to popular demand, our privacy-first AI writing assistant Proton
Scribe is now available for free on our Duo and Family plans, in nine different
languages.
Proton Drive provides private and secure file sharing, document editing, and
cloud storage for businesses of all sizes. Take control of your company's data.