all-in-one privacy solution":["Proton Unlimited ist eine All-in-One-Datenschutzlösung"],"Black Friday":["Black Friday"],"No ads. Privacy by default.":["Keine Werbung. Privatsphäre als Standard."],"People before profits":["Menschen sind uns wichtiger als Gewinne"],"Security through transparency":["Sicherheit durch Transparenz"],"The best Proton Mail ${ BLACK_FRIDAY } deals":["Die besten Proton Mail-Angebote zum ${ BLACK_FRIDAY }"],"The world’s only community- supported email service":["Der weltweit einzige von der Community unterstützte E-Mail-Dienst"]},"specialoffer:limited":{"${ hours } hour":["${ hours } Stunde","${ hours } Stunden"],"${ hoursLeft }, ${ minutesLeft } and ${ secondsLeft } left":["Nur noch ${ hoursLeft }, ${ minutesLeft } und ${ secondsLeft }"],"${ minutes } minute":["${ minutes } Minute","${ minutes } Minuten"],"${ seconds } second":["${ seconds } Sekunde","${ seconds } Sekunden"],"Limited time offer":["Zeitlich befristetes Angebot"]},"specialoffer:listitem":{"Create multiple addresses":["Erstelle mehrere Adressen"],"Hide-my-email aliases":["Hide-my-email-Aliase"],"Quickly unsubscribe from newsletters":["Newsletter schnell abbestellen"],"Use your own domain name":["Verwende deine eigene Domain"]},"specialoffer:logos":{"As featured in":["Vorgestellt in"]},"specialoffer:metadescription":{"Get an encrypted email that protects your privacy":["Nutze einen verschlüsselte E-Mail-Dienst, der deine Privatsphäre schützt"]},"specialoffer:metatitle":{"Proton Mail Black Friday Sale - Up to 40% off":["Proton Mail Black Friday-Angebot – Bis zu 40 % Rabatt"]},"specialoffer:newmetadescription":{"Get up to 40% off Proton Mail subscriptions this Black Friday. Find great deals on our secure end-to-end encrypted email plans.":["Erhalte an diesem Black Friday bis zu 40 % Rabatt auf Proton Mail-Abonnements. Mache tolle Schnäppchen bei unseren sicheren, Ende-zu-Ende-verschlüsselten E-Mail-Abonnements."]},"specialoffer:newmetatitle":{"Proton Mail Black Friday sale | Up to 40% off secure email":["Proton Mail-Black-Friday-Angebot | Bis zu 40 % Rabatt auf sichere E-Mails"]},"specialoffer:note":{"* Billed at ${ TOTAL_SUM } for the first year":["* Zum Preis von ${ TOTAL_SUM } im ersten Jahr"],"*Billed at ${ TOTAL_SUM } for the first 2 years":["*Zum Preis von ${ TOTAL_SUM } in den ersten zwei Jahren"],"30-day money-back guarantee":["30-tägige Geld-zurück-Garantie"],"Billed at ${ TOTAL_SUM } for the first 2 years":["Zum Preis von ${ TOTAL_SUM } in den ersten zwei Jahren"],"Billed at ${ TOTAL_SUM } for the first year":["Zum Preis von ${ TOTAL_SUM } im ersten Jahr"],"You save ${ SAVE_SUM }":["Du sparst ${ SAVE_SUM }"]},"specialoffer:off":{"${ DISCOUNT } off":["− ${ DISCOUNT }"],"${ PERCENT_OFF } off":["− ${ PERCENT_OFF }"]},"specialoffer:testimonial":{"I love my ProtonMail":["Ich liebe mein ProtonMail"],"My favorite email service":["Mein Lieblings-E-Mail-Dienst"],"Thanks Proton for keeping us all safe in the complicated internet universe.":["Danke Proton, dass du uns alle im komplizierten Internet-Universum beschützt."],"You get what you pay for. In the case of big tech, if you pay nothing, you get used. I quit using Gmail and switched to @ProtonMail":["Du bekommst, wofür du bezahlst. Wenn du nichts bezahlst, wirst du bei der Nutzung von Big Tech ausgenutzt. Ich habe Gmail aufgegeben und bin zu @ProtonMail gewechselt"]},"specialoffer:time":{"Days":["Tage"],"Hours":["Stunden"],"Min":["Min."]},"specialoffer:title":{"And much more":["Und vieles mehr"],"Make your inbox yours":["Übernimm volle Kontrolle über deinen Posteingang"],"Safe from trackers":["Sicher vor Trackern"],"Stay organized":["Sorge für Ordnung"],"Black Friday email deals":["E-Mail-Angebote zum Black Friday"],"Don’t just take our word for it":["Verlasse dich nicht nur auf unser Wort"],"Our story":["Unsere Geschichte"],"Transfer your data from Google in one click":["Übertrage deine Daten von Google mit einem Klick"]},"specialoffer:tooltip":{"Access blocked content and browse privately. Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, connect up to 10 devices, access worldwide streaming services, malware and ad-blocker, and more.":["Greife auf blockierte Inhalte zu und surfe privat. Umfasst ${ TOTAL_VPN_SERVERS } Server in über ${ TOTAL_VPN_COUNTRIES } Ländern, die Verbindung \nvon bis zu 10 Geräten, weltweite Streaming-Dienste, Malware- und Werbeblocker und mehr."],"Easily share your calendar with your family, friends or colleagues, and view external calendars.":["Teile deinen Kalender ganz einfach mit Verwandten, Freunden oder Kollegen und rufe externe Kalender auf."],"Includes support for 1 custom email domain, 10 email addresses, 10 hide-my-email aliases, calendar sharing, and more.":["Beinhaltet Unterstützung für eine eigene E-Mail-Domain, 10 E-Mail-Adressen, 10 „hide-my-email“-Aliasse, Kalenderfreigabe und mehr."],"Includes support for 3 custom email domains, 15 email addresses, unlimited hide-my-email aliases, calendar sharing, and more.":["Beinhaltet Unterstützung für 3 benutzerdefinierte E-Mail-Domänen, 15 E-Mail-Adressen, unbegrenzte „hide-my-email“-Aliase, Kalenderfreigabe und mehr."],"Manage up to 25 calendars, mobile apps, secured with end-to-end encryption, 1-click calendar import from Google, and more.":["Verwalte bis zu 25 Kalender, Ende zu Ende verschlüsselte mobile Apps, 1-Klick-Kalenderimporte von Google und vieles mehr."]},"Status Banner":{"At the moment we are experiencing issues with the Proton VPN service":["Im Moment gibt es Probleme mit dem Proton VPN-Dienst"],"Learn more":["Mehr erfahren"]},"Status banner":{"Learn more":["Mehr erfahren"],"Please note that at the moment we are experiencing issues with the ${ issues[0] } service.":["Bitte beachte, dass wir im Moment Probleme mit dem Dienst ${ issues[0] } haben."],"We are experiencing issues with one or more services at the moment.":["Im Moment gibt es Probleme mit einem oder mehreren Diensten."]},"suggestions":{"Suggestions":["Vorschläge"]},"Support":{"Sub category":["Unterkategorie","Unterkategorien"]},"Support article":{"${ readingTime } min":["${ readingTime } Min.","${ readingTime } Min."],"Category":["Kategorie","Kategorien"],"Didn’t find what you were looking for?":["Hast du nicht gefunden, wonach du gesucht hast?"],"General contact":["Allgemeiner Kontakt"],"Get help":["Hilfe erhalten"],"Legal contact":["Kontakt für Rechtliches"],"Media contact":["Kontakt für Medien"],"Partnerships contact":["Kontakt für Partnerschaften"],"Reading":["Lesen"]},"Support troubleshooting":{"App version":["App-Version"],"Browser":["Browser"],"Check if this helps":["Schau, ob das hilft."],"Choose a product":["Produkt auswählen"],"Did this solve your issue?":["Hat dies dein Problem gelöst?"],"Faster assistance is just a few clicks away":["Schnellere Hilfe ist nur ein paar Klicks entfernt"],"How can we help?":["Wie können wir dir helfen?"],"No, contact support":["Nein, Support kontaktieren"],"Please fill out one field after another":["Bitte fülle ein Feld nach dem anderen aus"],"Please make your selections":["Bitte triff deine Auswahl"],"Proton account":["Proton-Konto"],"Proton Bridge":["Proton Bridge"],"Proton Calendar":["Proton Calendar"],"Proton Drive":["Proton Drive"],"Proton for Business":["Proton for Business"],"Proton Mail":["Proton Mail"],"Proton Pass":["Proton Pass"],"Proton VPN":["Proton VPN"],"Thank you for your feedback":["Danke für dein Feedback"],"What can we help with?":["Wobei können wir dir helfen?"],"Yes":["Ja"]},"support_modal_search_query":{"Search query":["Anfrage suchen"]},"support_search_button":{"Search":["Suchen"]},"support_search_i_am_looking_for":{"I'm looking for":["Ich suche"]},"SupportForm":{"For a faster resolution, please report the issue from the Bridge app: Help > Report a problem.":["Damit das Problem schneller gelöst werden kann, melde es bitte über die Bridge-App: Help > Report a problem (Hilfe > Problem melden)."],"Information":["Informationen"]},"SupportForm:option":{"Account Security":["Kontosicherheit"],"Contacts":["Kontakte"],"Custom email domain":["Benutzerdefinierte E-Mail-Domain"],"Email delivery and Spam":["E-Mail-Zustellung und Spam"],"Encryption":["Verschlüsselung"],"Login and password":["Anmeldung und Passwort"],"Merge aliases and accounts":["Zusammenführung von Aliassen und Konten"],"Migrate to Proton":["Migration zu Proton"],"Notifications":["Benachrichtigungen"],"Other":["Sonstiges"],"Plans and billing":["Abonnements und Abrechnung"],"Proton for Business":["Proton for Business"],"Sign up":["Registrierung"],"Storage":["Speicher"],"Users, addresses, and identities":["Benutzer, Adressen und Identitäten"]},"SupportForm:optionIntro":{"Select a topic":["Thema auswählen"]},"swiss_baseed_feature":{"Swiss based":["In der Schweiz ansässig"]},"Testimonial":{"Awards":["Auszeichnungen"],"Customers":["Kunden"],"Featured":["Empfohlen"],"Go to testimonial source":["Zur Referenzquelle wechseln"],"Reviews":["Bewertungen"],"Videos":["Videos"]},"Text":{"If you need help, check out our ${ supportLink }.":["Hilfe erhältst du in unserem ${ supportLink }."],"The page you’re looking for might have been removed, or it could be an\nold link.":["Die von dir gesuchte Seite wurde möglicherweise entfernt, oder es könnte sich um einen alten Link handeln."]},"Tooltip":{"More information":["Weitere Informationen"]},"tooltip_vpn":{"Access blocked content and browse privately. Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, highest VPN speed, ${ TOTAL_VPN_CONNECTIONS } VPN connections, worldwide streaming services, malware and ad-blocker, and more.":["Greife auf blockierte Inhalte zu und surfe privat. Enthält über ${ TOTAL_VPN_SERVERS } Server in mehr als ${ TOTAL_VPN_COUNTRIES } Ländern, höchste VPN-Geschwindigkeiten, ${ TOTAL_VPN_CONNECTIONS } VPN-Verbindungen, weltweite Streaming-Dienste, Malware- und Werbeblocker und mehr."]},"version_history_label":{"Version history":["Versionsverlauf"]},"version_history_tooltip":{"Store up to ${ versionHistoryNumber } versions of each file for up to ${ years } years":["Speichere bis zu ${ versionHistoryNumber } Versionen jeder Datei für einen Zeitraum von bis zu ${ years } Jahren"]}}},"base":"blog","unleashApi":"https://account.proton.me/api","cdn":{"url":"https://pmecdn.protonweb.com/","enabled":"true"}};
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Meet the Proton Mail Customer Support Team | Proton
The single most important part of Proton Mail is our incredible community who has supported us from the start. This is why we are committed to providing the highest quality of support for all Proton Mail users. Feedback from the community is very important to us, which is why we have intentionally made the Report Bug feature easy to find.
The Proton Mail support team consists of members in both Europe and North America who provide support 24 hours a day, 6 days a week. Today, we spoke with some members of the Proton Mail Support Team to share their insight into how they are supporting over 1 million users.
Proton Mail Support by the Numbers: 95797 tickets received
With us today are Alex, Violeta, Natasha, and Jovan.
Alex, as head of the support team, can you give us some idea about what tasks the support team is responsible for?
Alex R: Customer support (CS) is a bit of a misnomer at Proton Mail. The CS team is responsible for everything that isn’t software development. This also includes Quality Assurance, Public Relations, Sales, Social Media and even some technical functions. Of course we are also responsible for answering all questions from the Proton Mail community, both individually and through developing the Knowledge Base that allows users to find instant answers to their questions.
What are some examples of the non support work the CS team does?
Alex R: We maintain many of the Proton Mail social media pages and communication with potential business users.
Natasha: The support team is also involved in some front end web development and we also contribute code. Everybody on the support team has a technical background.
What advice do you have for users who need help with Proton Mail?
Jovan: I always recommend going to our Support site first (https://proton.me/support(new window)). We have actually spent a lot of time working on that site and designed it so that most users can find the answer to their questions within a few seconds. If you don’t find the answer, you can also directly contact us from the support site.
Violeta: Proton Mail doesn’t yet have a user forum, but there is a very active community on Reddit (https://www.reddit.com/r/ProtonMail(new window)) where it is possible to get many questions answered either by our team or other Proton Mail users.
Alex R: The fastest way to reach us is through the contact form on proton.me/support(new window). Through that support form, we can give priority to Proton Mail Plus(new window) users, and get back to you faster than if you email us.
What is the best part of your job?
Natasha: The first thing is the satisfaction of the customers when they reply that we have helped them to resolve the trouble they are experiencing.
Violeta: The best part is the work environment and the people we are working with. Proton Mail is built by amazing and friendly people.
How does the support team work with the rest of the Proton Mail team?
Alex: Proton Mail has a flat team structure where everybody has the ability to directly discuss an issue with anybody else. The support team works very closely with the developers. This allows bugs to be identified, patched, and the deployed to production quickly, sometimes in less than an hour.
What do you do when you aren’t helping the Proton Mail community?
Natasha: When I am not helping the Proton Mail community, I enjoy singing, traveling, and watching football, movies and TV shows of any kind. I used to play a lot of video games when I was a kid, but now I am only sticking to DOTA 2.
Violeta: I am a big fan of science fiction, fantasy movies and first person shooters. My favorite shooting game is Counter Strike. Usually we are playing in teams on the weekends. I am a big fan of cars, especially Mustangs.
If you have had any experiences with the Proton Mail support team, feel free to let us know in the comments! If you got great support from our team, feel free to buy them a coffee!
Cyberattacks aren’t always executed through sophisticated methods like
man-in-the-middle (MITM) attacks on public WiFi. Sometimes, they rely on
something as simple as looking over your shoulder.
Shoulder surfing attacks are when someone watches you
Proton prioritizes our community’s privacy and data security in every aspect of
our business.
To further demonstrate our commitment, we underwent a rigorous external audit
and – on May 2, 2024 – received our ISO 27001 certification.
As an organiz
Jeder mit einem iPhone kann jetzt die sicheren und privaten
Fotobackup-Funktionen von Proton Drive nutzen. Dieses Feature wird nach und nach
an die Proton-Community ausgerollt und wird bis Ende dieser Woche für alle
verfügbar sein.
Smartphones haben
Seit dem ersten Tag ist Proton eine andere Art von Organisation. Das war
vermutlich schon daran zu erkennen, wie wir über eine öffentliche
Crowdfunding-Kampagne gestartet sind, bei der 10.000 Leute über 500.000 Dollar
gespendet haben, um die Entwickl
Deine Online-Daten sind wertvoll. Während es so aussehen mag, als ob du
kostenlos im Web surfst, bezahlst du Marketingunternehmen tatsächlich mit deinen
persönlichen Daten. Oftmals sammeln und profitieren diese Unternehmen noch immer
von deinen Daten