all-in-one privacy solution":["Proton Unlimited es una solución de privacidad todo en uno"],"Black Friday":["Black Friday"],"No ads. Privacy by default.":["Sin publicidad. La privacidad por bandera."],"People before profits":["Nos importan las personas, no los beneficios"],"Security through transparency":["Seguridad con transparencia"],"The best Proton Mail ${ BLACK_FRIDAY } deals":["Las mejores ofertas del ${ BLACK_FRIDAY } de Proton Mail"],"The world’s only community- supported email service":["El único servicio de correo electrónico financiado la comunidad"]},"specialoffer:limited":{"${ hours } hour":["${ hours } hora","${ hours } horas"],"${ hoursLeft }, ${ minutesLeft } and ${ secondsLeft } left":["Tiempo restante: ${ hoursLeft }, ${ minutesLeft } y ${ secondsLeft }"],"${ minutes } minute":["${ minutes } minuto","${ minutes } minutos"],"${ seconds } second":["${ seconds } segundo","${ seconds } segundos"],"Limited time offer":["Oferta por tiempo limitado"]},"specialoffer:listitem":{"Create multiple addresses":["Crea varias direcciones"],"Hide-my-email aliases":["Alias de hide-my-email"],"Quickly unsubscribe from newsletters":["Date de baja rápidamente de boletines"],"Use your own domain name":["Usa tu propio nombre de dominio"]},"specialoffer:logos":{"As featured in":["Hablan de nosotros"]},"specialoffer:metadescription":{"Get an encrypted email that protects your privacy":["Apuesta por un servicio de correo electrónico cifrado que protege tu privacidad"]},"specialoffer:metatitle":{"Proton Mail Black Friday Sale - Up to 40% off":["Rebajas de Black Friday de Proton: hasta un 40 % de descuento"]},"specialoffer:newmetadescription":{"Get up to 40% off Proton Mail subscriptions this Black Friday. Find great deals on our secure end-to-end encrypted email plans.":["Contrata Proton Mail con hasta un 40 % de descuento en las rebajas de Black Friday. Encontrarás nuestros planes de correo electrónico cifrado de extremo a extremo al mejor precio."]},"specialoffer:newmetatitle":{"Proton Mail Black Friday sale | Up to 40% off secure email":["Rebajas de Black Friday en Proton Mail | Correo electrónico seguro con hasta un 40 % de descuento"]},"specialoffer:note":{"* Billed at ${ TOTAL_SUM } for the first year":["* A un precio de ${ TOTAL_SUM } durante el primer año"],"*Billed at ${ TOTAL_SUM } for the first 2 years":["*A un precio de ${ TOTAL_SUM } durante los 2 primeros años"],"30-day money-back guarantee":["Garantía de devolución de 30 días"],"Billed at ${ TOTAL_SUM } for the first 2 years":["A un precio de ${ TOTAL_SUM } durante los 2 primeros años"],"Billed at ${ TOTAL_SUM } for the first year":["A un precio de ${ TOTAL_SUM } durante el primer año"],"You save ${ SAVE_SUM }":["Ahorras ${ SAVE_SUM }"]},"specialoffer:off":{"${ PERCENT_OFF } off":["−${ PERCENT_OFF }"]},"specialoffer:testimonial":{"I love my ProtonMail":["Adoro ProtonMail"],"My favorite email service":["Mi servicio de correo electrónico favorito"],"Thanks Proton for keeping us all safe in the complicated internet universe.":["Gracias, Proton, por brindarnos protección en este mundo salvaje de Internet."],"You get what you pay for. In the case of big tech, if you pay nothing, you get used. I quit using Gmail and switched to @ProtonMail":["Dan justo lo que prometen. Si las grandes tecnológicas te ofrecen algo gratis, se aprovechan de ti, por eso dejé de usar Gmail y me pasé a @ProtonMail"]},"specialoffer:time":{"Days":["días"],"Hours":["horas"],"Min":["min"]},"specialoffer:title":{"And much more":["Y mucho más"],"Safe from trackers":["Evita los rastreadores"],"Stay organized":["Mantén el orden"],"Black Friday email deals":["Ofertas en correo electrónico del Black Friday"],"Don’t just take our word for it":["Lee testimonios de otras personas"],"Make your inbox yours":["Toma posesión de tu bandeja de entrada"],"Our story":["Nuestra historia"],"Transfer your data from Google in one click":["Transfiere tus datos de Google con un clic"]},"specialoffer:tooltip":{"Access blocked content and browse privately. Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, connect up to 10 devices, access worldwide streaming services, malware and ad-blocker, and more.":["Accede a contenido bloqueado y navega con privacidad. Incluye ${ TOTAL_VPN_SERVERS } servidores en más de ${ TOTAL_VPN_COUNTRIES } países. Conecta hasta 10 dispositivos, accede a servicios de streaming de todo el mundo, bloqueadores de malware y anuncios, etc."],"Easily share your calendar with your family, friends or colleagues, and view external calendars.":["Comparte tu calendario con familiares, amigos y compañeros fácilmente y consulta calendarios externos."],"Includes support for 1 custom email domain, 10 email addresses, 10 hide-my-email aliases, calendar sharing, and more.":["Incluye compatibilidad con 1 dominio de correo electrónico personalizado, 10 direcciones de correo electrónico, 10 alias de hide-my-email, posibilidad de compartir calendario, etc."],"Includes support for 3 custom email domains, 15 email addresses, unlimited hide-my-email aliases, calendar sharing, and more.":["Incluye compatibilidad con 3 dominios de correo electrónico personalizado, 15 direcciones de correo electrónico, alias ilimitados de hide-my-email, posibilidad de compartir calendario, etc."],"Manage up to 25 calendars, mobile apps, secured with end-to-end encryption, 1-click calendar import from Google, and more.":["Gestiona hasta 25 calendarios protegidos con cifrado de extremo a extremo y con opción, por ejemplo, de importar los de Google con un solo clic."]},"Status banner":{"Learn more":["Más información"],"Please note that at the moment we are experiencing issues with the ${ issues[0] } service.":["Ten presente que, en estos momentos, el servicio de ${ issues[0] } está dando problemas de funcionamiento."],"We are experiencing issues with one or more services at the moment.":["Uno o varios servicios están dando problemas de funcionamiento en estos momentos."]},"Status Banner":{"At the moment we are experiencing issues with the Proton VPN service":["Hay problemas con el servicio de Proton VPN en estos momentos"],"Learn more":["Más información"]},"steps":{"Step":["Paso"]},"suggestions":{"Suggestions":["Sugerencias"]},"Support":{"Sub category":["Subcategoría","Subcategorías"]},"Support article":{"${ readingTime } min":["${ readingTime } min","${ readingTime } min"],"Category":["Categoría","Categorías"],"Didn’t find what you were looking for?":["¿No has encontrado lo que buscabas?"],"General contact":["Contacto para consultas generales"],"Get help":["Obtener ayuda"],"Legal contact":["Contacto para cuestiones legales"],"Media contact":["Contacto para prensa y medios de comunicación"],"Partnerships contact":["Contacto para colaboraciones"],"Reading":["Lectura"]},"Support Form Platform option":{"VPN for Android TV":["VPN para Android TV"],"VPN for Apple TV":["VPN para Apple TV"],"VPN for Chromebook":["VPN para Chromebook"]},"Support troubleshooting":{"App version":["Versión de la aplicación"],"Browser":["Navegador"],"Check if this helps":["Comprueba a ver si te sirve"],"Choose a product":["Elegir producto"],"Did this solve your issue?":["¿Te ha resultado útil para resolver el problema?"],"Faster assistance is just a few clicks away":["Solo te separan unos clics de una asistencia más rápida"],"How can we help?":["¿Cómo podemos ayudarte?"],"No, contact support":["No, contactar con el equipo de asistencia"],"Please fill out one field after another":["Rellena un campo después de otro"],"Please make your selections":["Realiza tus selecciones"],"Proton account":["Cuenta de Proton"],"Proton for Business":["Proton for Business"],"Thank you for your feedback":["Gracias por tus comentarios"],"What can we help with?":["¿En qué podemos ayudarte?"],"Yes":["Sí"]},"support_modal_search_query":{"Search query":["Consulta de búsqueda"]},"support_search_button":{"Search":["Buscar"]},"support_search_i_am_looking_for":{"I'm looking for":["Busco"]},"SupportForm":{"For a faster resolution, please report the issue from the Bridge app: Help > Report a problem.":["Para una resolución más rápida, informa del problema desde la aplicación Bridge: Ayuda > Notificar un problema."],"Information":["Información"]},"SupportForm:option":{"Account Security":["Seguridad de la cuenta"],"Contacts":["Contactos"],"Custom email domain":["Dominio de correo electrónico personalizado"],"Email delivery and Spam":["Envío de correos electrónico y spam"],"Encryption":["Cifrado"],"Login and password":["Inicio de sesión y contraseña"],"Merge aliases and accounts":["Fusionar seudónimos y cuentas"],"Migrate to Proton":["Migrar a Proton"],"Notifications":["Notificaciones"],"Other":["Otro"],"Plans and billing":["Planes y facturación"],"Proton for Business":["Proton for Business"],"Sign up":["Regístrate"],"Storage":["Almacenamiento"],"Users, addresses, and identities":["Usuarios, direcciones e identidades"]},"SupportForm:optionIntro":{"Select a topic":["Selecciona un tema"]},"Testimonial":{"Awards":["Premios"],"Customers":["Clientes"],"Featured":["Destacado"],"Go to testimonial source":["Ir a la fuente del testimonio"],"Open source of award":["Fuente disponible del premio"],"Open source of quote":["Fuente disponible del 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Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, highest VPN speed, ${ TOTAL_VPN_CONNECTIONS } VPN connections, worldwide streaming services, malware and ad-blocker, and more.":["Accede a contenido bloqueado y navega en privado. 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Earlier this month, we sent out our 2022 annual survey to the Proton community. We want to thank everybody who participated in the survey. There were a record number of participants — so many that we temporarily hit our survey software’s limits.
The annual surveys are important because Proton, from its very beginning as a crowdfunded project, has always been a community-driven company. We are not beholden to advertisers or any other third parties; we’re here to serve you. The features we build, the efforts we prioritize, and the activities we conduct are largely determined using input from the Proton community.
The Proton community itself is also evolving and changing. As Proton was created by scientists who met and worked at CERN, many of our earliest users were CERN scientists. Since then, over 50 million people have signed up for Proton services, and we’re proud of the fact that today, Proton has a diverse and varied community spanning the entire globe. This also demonstrates that privacy is starting to go mainstream, which will lead to a better internet and a better world.
Interesting findings
To start off, here are a few of the interesting insights we took away from the 2022 survey:
Over 33% of respondents would like a shorter domain name in addition to proton.me. This is the first time we have asked this question, and with this feedback, we will certainly focus on making this a reality.
Afull 20% of respondents said that what they most want from Proton Mail is a more attractive/improved user interface. This is matched by the number of comments we receive on social media along the lines of “looks outdated but works” or “looks a bit boring, but gets the job done”.
This indicates that while a visual update is not absolutely necessary for the proper functioning of Proton services, quite a lot of you would appreciate a refresh. This seems to be more prevalent among the newer members of the Proton community, which suggests that as privacy and Proton have gone more mainstream, the visual expectations have also changed.
On Proton’s role
The survey also provided valuable information about what the community feels should be Proton’s role in the world. Roughly 52% of respondents said Proton should fight for privacy and freedom beyond technology, compared to just 29% who said Proton should focus only on technology (and 19% who don’t care).
We are encouraged by this result because, from time to time in the past, we have faced criticism for engaging in advocacy and policy, and it is good to see that a majority of the Proton community supports these efforts. Proton will always be at the forefront of the fight for privacy by winning court cases(ventana nueva) against surveillance laws, fighting against anti-competitive behavior(ventana nueva) by Big Tech, and engaging in other advocacy activities. However, we seek to take a balanced approach. Our main focus is, and always will be, building great products and technologies to keep you safe and defend your rights. Proton is also committed to Swiss neutrality and does not align with any state or political agenda.
The most popular feature requests
Over 24% of Proton Mail users said additional storage capacity was what they wanted the most, making it the most popular request. At over 23%, better calendar integration was a close second, followed by a desktop application at just under 23%. In response, we are already looking into increasing the amount of storage that comes with each Proton plan and improving calendar integrations. We were surprised by the significant interest in a desktop application, but with your guidance, this is something that we will explore.
For Proton VPN, the most requested feature was support for more streaming services, followed by servers in more countries and a new browser extension. While Proton VPN already supports the most popular streaming services in most countries, we will continue to add support for even more services in even more locations. Proton VPN already has one of the most extensive networks of VPN servers, with a presence in 63 countries, but we will continue expanding our network and begin working on a browser extension this year.
Community insights
This year’s survey also asked a few questions to help us get more insight into the community. Over 82% of respondents thought that Proton was trustworthy (and a further 10% did not agree or disagree), and around 70% of respondents were very likely to recommend Proton (rated a 9 or 10). We are humbled to have your support and will keep working to serve you even better.
On transparency, over 62% of respondents thought that Proton was transparent, and nearly 29% did not agree or disagree. Over the years, we have received criticism for not sharing updates on our product roadmap. This is something we’re committed to improving through more frequent communication from our engineering team.
In terms of how best to get updates from us, unsurprisingly (for an email service), roughly 79% of respondents preferred the Proton email newsletter. But surprisingly, over 23% would like a message center with notifications within the Proton apps. We will certainly look into this as we improve our communication with the Proton community and transparency.
Next steps
As we detailed in our latest engineering update, we’re working day and night to deliver more products and features to meet the needs of the Proton community, which remains our main priority. Historically, the Proton surveys have been instrumental in guiding the direction of Proton, and this survey is no different. Therefore, we’re adding many of the features you have requested to our roadmap. We’ll also look into additional visual updates to modernize Proton’s look and feel from a design perspective. We’ll be sharing additional updates on these initiatives in the near future as they progress. Thank you again for your support and encouragement!