all-in-one privacy solution":["Proton Unlimited — комплексное решение для защиты данных"],"Black Friday":["Черная пятница"],"No ads. Privacy by default.":["Без рекламы. Гарантия конфиденциальности"],"People before profits":["Люди важнее прибыли"],"Security through transparency":["Безопасность, основанная на прозрачности"],"The best Proton Mail ${ BLACK_FRIDAY } deals":["${ BLACK_FRIDAY }: лучшие предложения Proton Mail"],"The world’s only community- supported email service":["Единственный в мире сервис электронной почты с поддержкой сообщества"]},"specialoffer:limited":{"${ hours } hour":["${ hours } час","${ hours } часа","${ hours } часов","${ hours } часа"],"${ hoursLeft }, ${ minutesLeft } and ${ secondsLeft } left":["Осталось ${ hoursLeft }, ${ minutesLeft } и ${ secondsLeft }"],"${ minutes } minute":["${ minutes } минута","${ minutes } минуты","${ minutes } минут","${ minutes } минуты"],"${ seconds } second":["${ seconds } секунда","${ seconds } секунды","${ seconds } секунд","${ seconds } секунды"],"Limited time offer":["Ограниченное по времени предложение"]},"specialoffer:listitem":{"Create multiple addresses":["Создавайте несколько адресов"],"Hide-my-email aliases":["Создавайте алиасы hide-my-email"],"Quickly unsubscribe from newsletters":["С легкостью отменяйте подписку на рассылки"],"Use your own domain name":["Используйте собственное доменное имя"]},"specialoffer:logos":{"As featured in":["О нас в СМИ"]},"specialoffer:metadescription":{"Get an encrypted email that protects your privacy":["Электронная почта, защищающая вашу конфиденциальность"]},"specialoffer:metatitle":{"Proton Mail Black Friday Sale - Up to 40% off":["Черная пятница в Proton Mail: скидки до 40 %"]},"specialoffer:newmetadescription":{"Get up to 40% off Proton Mail subscriptions this Black Friday. Find great deals on our secure end-to-end encrypted email plans.":["Получите Proton Mail со скидкой до 40 %. Не пропустите выгодные предложения на планы безопасной электронной почты, зашифрованной сквозным шифрованием, в честь «черной пятницы»."]},"specialoffer:newmetatitle":{"Proton Mail Black Friday sale | Up to 40% off secure email":["«Черная пятница» в Proton Mail | Скидки до 40 %"]},"specialoffer:note":{"* Billed at ${ TOTAL_SUM } for the first year":["* ${ TOTAL_SUM } за первый год."],"*Billed at ${ TOTAL_SUM } for the first 2 years":["* ${ TOTAL_SUM } за первые два года."],"30-day money-back guarantee":["Гарантия возврата средств в течение 30 дней"],"Billed at ${ TOTAL_SUM } for the first 2 years":["${ TOTAL_SUM } за первые 2 года"],"Billed at ${ TOTAL_SUM } for the first year":["${ TOTAL_SUM } за первый год"],"You save ${ SAVE_SUM }":["Вы экономите ${ SAVE_SUM }."]},"specialoffer:off":{"${ PERCENT_OFF } off":["–${ PERCENT_OFF }"]},"specialoffer:testimonial":{"I love my ProtonMail":["Обожаю ProtonMail!"],"My favorite email service":["Мой любимый сервис электронной почты"],"Thanks Proton for keeping us all safe in the complicated internet universe.":["Спасибо Proton за защиту в запутанном интернет-пространстве."],"You get what you pay for. In the case of big tech, if you pay nothing, you get used. I quit using Gmail and switched to @ProtonMail":["Полностью оправданное вложение денег. Бигтех-компании используют тебя, если ты им не платишь. Поэтому я перешла с Gmail на @ProtonMail."]},"specialoffer:time":{"Days":["дн."],"Hours":["ч."],"Min":["мин."]},"specialoffer:title":{"And much more":["И это еще не всё"],"Make your inbox yours":["Настройка на свой вкус"],"Safe from trackers":["Защита от трекеров"],"Stay organized":["Всё по полочкам"],"Black Friday email deals":["Безопасная почта для покупок в «черную пятницу»"],"Don’t just take our word for it":["Отзывы наших клиентов"],"Our story":["Наша история"],"Transfer your data from Google in one click":["Перенесите данные из Gmail в одно нажатие"]},"specialoffer:tooltip":{"Access blocked content and browse privately. Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, connect up to 10 devices, access worldwide streaming services, malware and ad-blocker, and more.":["Сохраняйте конфиденциальность в интернете и получайте доступ к заблокированному контенту. Включает ${ TOTAL_VPN_SERVERS } серверов более чем в ${ TOTAL_VPN_COUNTRIES } странах с возможностью подключения на 10 устройствах, доступ к стриминговым платформам со всего мира, блокировщик рекламы, функцию защиты от вредоносных программ и другие преимущества."],"Easily share your calendar with your family, friends or colleagues, and view external calendars.":["Предоставляйте доступ к календарю родственникам, друзьям и коллегам, а также просматривайте календари других сервисов"],"Includes support for 1 custom email domain, 10 email addresses, 10 hide-my-email aliases, calendar sharing, and more.":["Включает поддержку 1 пользовательского домена, 10 адресов электронной почты, 10 алиасов hide-my-email, совместный доступ к календарю и другие преимущества."],"Includes support for 3 custom email domains, 15 email addresses, unlimited hide-my-email aliases, calendar sharing, and more.":["Включает поддержку трех пользовательских доменов, 15 адресов электронной почты, неограниченного числа алиасов hide-my-email, совместный доступ к календарю и другие преимущества."],"Manage up to 25 calendars, mobile apps, secured with end-to-end encryption, 1-click calendar import from Google, and more.":["До 25 календарей, мобильные приложения, сквозное шифрование, удобный перенос данных из Google Календаря и другие преимущества"]},"Status banner":{"Learn more":["Подробнее"],"Please note that at the moment we are experiencing issues with the ${ issues[0] } service.":["Сейчас при использовании сервиса ${ issues[0] } могут возникать проблемы."],"We are experiencing issues with one or more services at the moment.":["При использовании одного или нескольких сервисов могут возникать проблемы."]},"Status Banner":{"At the moment we are experiencing issues with the Proton VPN service":["При использовании сервиса Proton VPN могут возникать проблемы"],"Learn more":["Подробнее"]},"suggestions":{"Suggestions":["Предложения"]},"Support":{"Sub category":["Подкатегория","Подкатегории","Подкатегорий","Подкатегорий"]},"Support article":{"${ readingTime } min":["${ readingTime } мин.","${ readingTime } мин.","${ readingTime } мин.","${ readingTime } мин."],"Category":["Категория","Категории","Категорий","Категорий"],"Didn’t find what you were looking for?":["Не нашли желаемый контент?"],"General contact":["Общие контакты"],"Get help":["Получить помощь"],"Legal contact":["Контакты юридического отдела"],"Media contact":["Контакты для прессы"],"Partnerships contact":["Контакты по вопросам партнерства"],"Reading":["Чтение"]},"Support troubleshooting":{"App version":["Версия приложения"],"Browser":["Браузер"],"Check if this helps":["Возможно, нужный ответ найдется здесь"],"Choose a product":["Выберите продукт"],"Did this solve your issue?":["Удалось ли нам решить вашу проблему?"],"Faster assistance is just a few clicks away":["Пара нажатий, и вы получите быструю помощь"],"How can we help?":["Чем мы можем помочь?"],"No, contact support":["Нет, связаться со службой поддержки"],"Please fill out one field after another":["Заполните поля по порядку"],"Please make your selections":["Отметьте подходящие варианты"],"Proton account":["Аккаунт Proton"],"Proton for Business":["Proton for Business"],"Thank you for your feedback":["Спасибо за отзыв!"],"What can we help with?":["Какая помощь требуется?"],"Yes":["Да"]},"support_modal_search_query":{"Search query":["Поисковый запрос"]},"support_search_button":{"Search":["Найти"]},"support_search_i_am_looking_for":{"I'm looking for":["Я ищу"]},"SupportForm":{"For a faster resolution, please report the issue from the Bridge app: Help > Report a problem.":["Чтобы быстро устранить проблему в приложении Bridge, выберите «Справка» > «Сообщить о проблеме»."],"Information":["Информация"]},"SupportForm:option":{"Account Security":["Безопасность аккаунта"],"Contacts":["Контакты"],"Custom email domain":["Пользовательский домен адреса электронной почты"],"Email delivery and Spam":["Доставка электронных писем и спам"],"Encryption":["Шифрование"],"Login and password":["Имя пользователя и пароль"],"Merge aliases and accounts":["Объединение псевдонимов и аккаунтов"],"Migrate to Proton":["Переход на Proton"],"Notifications":["Уведомления"],"Other":["Другое"],"Plans and billing":["Тарифы и оплата"],"Proton for Business":["Proton for Business"],"Sign up":["Регистрация"],"Storage":["Хранилище"],"Users, addresses, and identities":["Пользователи, адреса и личные данные"]},"SupportForm:optionIntro":{"Select a topic":["Выберите тему"]},"swiss_baseed_feature":{"Swiss based":["В Швейцарии"]},"Testimonial":{"Awards":["Награды"],"Customers":["Клиенты"],"Featured":["Что о нас говорят"],"Go to testimonial source":["Перейти к источнику отзыва"],"Reviews":["Отзывы"],"Videos":["видео."]},"Text":{"If you need help, check out our ${ supportLink }.":["Если вам нужна помощь, перейдите в ${ supportLink }."],"The page you’re looking for might have been removed, or it could be an\nold link.":["Возможно, страница удалена\nили у вас устаревшая ссылка."]},"Title":{"On this page":["На этой странице"],"Related articles":["Статьи по теме"],"Share ${ thisPage }":["Поделиться ${ thisPage }"],"Thank you!":["Спасибо!"],"this page":["этой страницей"]},"Tooltip":{"More information":["Подробнее"]},"tooltip_vpn":{"Access blocked content and browse privately. Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, highest VPN speed, ${ TOTAL_VPN_CONNECTIONS } VPN connections, worldwide streaming services, malware and ad-blocker, and more.":["Получайте доступ к заблокированному контенту, просматривайте страницы анонимно и пользуйтесь стриминговыми сервисами со всего мира. Мы предлагаем ${ TOTAL_VPN_SERVERS } серверов более чем в ${ TOTAL_VPN_COUNTRIES } странах, высочайшую скорость VPN, ${ TOTAL_VPN_CONNECTIONS } VPN-подключений, защиту от вредоносных программ, блокировщик рекламы и многое другое."]},"wallet_signup_2024:Action":{"Get Proton Wallet":["Получить Proton Wallet"]},"wallet_signup_2024:Homepage hero product link title":{"Wallet":["Wallet"]},"wallet_signup_2024:Homepage product navigation bar":{"Wallet":["Wallet"]},"wallet_signup_2024:menu item":{"Bitcoin guide":["Руководство по Bitcoin"],"Proton Wallet news":["Proton Wallet: новости"],"Proton Wallet support":["Proton Wallet: поддержка"]},"wallet_signup_2024:Pricing":{"Includes everything in Proton Unlimited and":["Включены все функции Proton Unlimited и"],"Limited availability":["Доступ ограничен"],"The easiest way to securely own, send, and receive Bitcoin":["Самый простой способ безопасно хранить, получать и отправлять Bitcoin"]},"wallet_signup_2024:ProductRange":{"Discover Proton Wallet":["Знакомство с Proton Wallet"],"Store and transact Bitcoin privately with an encrypted self-custody wallet.":["Храните и переводите Bitcoin с помощью некастодиального кошелька с шифрованием."]},"wallet_signup_2024:wallet bitcoin":{"Learn about Bitcoin, the Internet's value network.":["Рассказываем о сети создания ценности в Интернете — Bitcoin."]},"wallet_signup_2024:wallet overview":{"Ensure you're always in control of your Bitcoin.":["Обеспечьте полный контроль над своими средствами в Bitcoin."]},"wallet_signup_2024:wallet security":{"The encrypted, open-source wallet that puts you in control.":["Кошелёк с шифрованием и открытым исходным кодом, который контролируете только вы."]}}},"base":"blog","cdn":{"enabledForAssets":true,"enabledForImages":false,"url":"https://pmecdn.protonweb.com/"},"unleashApi":"https://account.proton.me/api"};
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Results of the 2024 Proton community survey | Proton
Every year, we send a survey to the Proton community asking for your feedback and ideas. We then use that information to guide our future plans. This year, we received thousands of responses, giving us insight into what you expect from us.
As one of the rare tech companies that’s entirely community supported, your feedback is crucial. Since you are our most important stakeholders, we believe you should have a voice in what we add to the Proton ecosystem and how we build it.
Thank you to everyone who responded — your responses help us shape our services to better serve your needs and expectations. Read below some highlights.
The Proton community is satisfied, even if there are things we could do better
Most respondents expressed an overall high level of satisfaction with Proton and Proton services, with three in four respondents saying they’re highly likely to recommend Proton to their family and friends.
However, there are services that the community expects more from. Proton Drive, as one of our more recently released services, has room to improve. However, we’re excited to announce that in the coming year, Proton Drive will be adding several of the most commonly requested features.
What does the Proton community want?
We asked the Proton community what features we should prioritize for each of our services going forward. Respondents could choose as many features as they wanted.
For Proton Mail, 59% of respondents want an easier way to send end-to-end encrypted emails to non-Proton users, while 29% want a writing assistant for proofreading, grammar, and composing emails. Other popular requests include better search functionality, alias management, and integration with SimpleLogin.
While we have speeds comparable to (and often faster than) other leading VPNs in major markets, 27% of respondents asked Proton VPN for better speed and performance in smaller and more remote countries. The next most popular requests include anonymity (16%), better ease of use (roughly 16%), and better reliability in censored countries (roughly 14%). Other requests include IPV6, more server locations, and an Apple TV app (we’ve heard the feedback on this and the Proton VPN app for Apple TV will be ready before September).
For Proton Drive, 55% of respondents want to save files from Mail to Drive, 46% want to edit and modify documents, 34% want to scan documents on mobile directly to the cloud, and 34% want to organize photos into shared albums. Other popular requests include better Linux support, more storage space, and iOS photo backup.
For Proton Pass, 52% of respondents want full access to Proton Pass in offline mode, 38% want the Pass apps to autofill bank card details, and 36% want designated spaces to store identity information. Other popular requests include Safari support, Linux support, and better item organization features like folders.
The most requested service is a browser
The community’s most common request for a future Proton service, with 48%, is an online browser, followed by an encrypted chat app (33%) and an encrypted document editor (24%). Less than a quarter want none of the proposed ideas, with some proposing other services like a search engine, a note-taking app, and a photos app.
Two-thirds of Proton’s community members use or would use AI
Generative AI is one of the most significant developments in recent history, and it is supposed to lead to incredible gains in productivity. As more and more AI assistants come online, we asked the Proton community what they thought of these tools. Around 42% of respondents use an AI service regularly (at least once a month), and another 18% have never tried AI but are interested in it.
In the opposing camp, roughly 26% of respondents have never tried AI and have no interest in doing so.
Most worry about their data being used to train AI models
Given that a majority of the Proton community has used or is interested in generative AI, we thought it would be interesting to see what you thought AI done the “right way” would look like. As one might expect, the Proton community’s primary concern with AI tools is how they use people’s data. Nearly 80% of respondents said they don’t want their queries or private information to be used to train AI in any way. Over 60% of respondents went even further and said they don’t want AI to send their information to the cloud, while 48% care about knowing which data was used to train the AI model they use.
What does the Proton community say?
Almost half of respondents left Proton a message, and we love hearing from you!
Two in five survey respondents left Proton a message, most of them overwhelmingly positive and motivating for our team. One in eight included a thank you,and one in seven included the word love. Here are some of our favorite messages:
We’re nothing without the Proton community
Thank you again to everyone who responded to our survey. Your responses, much like your support, are invaluable and allow us to build the services and internet you want to use. Is there anything in the results that surprised you? Is there anything else you’d like us to know? Keep the conversation going on X (formerly Twitter)(new window) and Reddit(new window).
Обеспечьте конфиденциальность своих данных с Proton
In response to popular demand, our privacy-first AI writing assistant Proton
Scribe is now available for free on our Duo and Family plans, in nine different
languages.
Proton Drive provides private and secure file sharing, document editing, and
cloud storage for businesses of all sizes. Take control of your company's data.