Transparency report
Proton VPN
To be counted here as a legal request for information, the request must come through official Swiss channels. The only legally binding requests are ones from the Swiss authorities. Under Swiss regulations, we cannot legally comply with foreign requests that are not supported by Swiss authorities (such as the ones addressed directly to us by foreign law enforcement authorities).
Under Swiss law(nova finestra), Proton VPN is not obligated to save any activity logs, and we adhere to a strict no-logs VPN policy(nova finestra). Therefore, we are unable to comply with requests for user activity logs, even if they are legally binding.
A summary of legal requests that we have received for Proton VPN is provided below. All requests have been from authorities trying to identify who was connected to a specific server at a specific time based on a server IP and timestamp, which we cannot do.
2025 (up to June 30)
- Total orders: 29
- Denied orders: 29
2024
- Total orders: 53
- Denied orders: 53
2023
- Total orders: 60
- Denied orders : 60
2022
- Total orders: 80
- Denied orders 80
2021
- Total orders: 121
- Denied orders: 121
2020
- Total orders: 37
- Denied orders: 37
January 2019
A data request from a foreign country was approved by the Swiss court system. However, as we do not have any customer IP information, we could not provide the requested information and this was explained to the requesting party.
Proton Mail
From time to time, Proton may be legally compelled to disclose certain user information to Swiss authorities, as detailed in our Privacy Policy. This can happen if Swiss law is broken. As stated in our Privacy Policy, all emails, files and invites are encrypted and we have no means to decrypt them.
Under Article 271 of the Swiss Criminal Code, Proton may not transmit any data to foreign authorities directly, and we therefore reject all requests from foreign authorities. Swiss authorities may from time to time assist foreign authorities with requests, provided that they are valid under international legal assistance procedures and determined to be in compliance with Swiss law. In these cases, the standard of legality is again based on Swiss law. In general, Swiss authorities do not assist foreign authorities from countries with a history of human rights abuses.
Aggregate statistics of legal orders that we have received for Proton Mail can be found below:
2024
- Number of legal orders: 11,023
- Contested orders: 655
- Orders complied with: 10,368
2023
- Number of legal orders: 6,378
- Contested orders: 407
- Orders complied with: 5,971
2022
- Number of legal orders: 6,995
- Contested orders: 1,038
- Orders complied with: 5,957
2021
- Number of legal orders: 6,243
- Contested orders: 1,323
- Orders complied with: 4,920
2020
- Number of legal orders: 3,767
- Contested orders: 750
- Orders complied with: 3,017
2019
- Number of legal orders: 1,594
- Contested orders: 110
- Orders complied with: 1,484
2018
- Number of legal orders: 340
- Contested orders: 4
- Orders complied with: 336
2017
- Number of legal orders: 26
- Contested orders: 3
- Orders complied with: 23
In case of discrepancy between the English version of these Terms and any translated version, the English version shall prevail.