all-in-one privacy solution":["Proton Unlimited è una soluzione completa per la privacy"],"Black Friday":["Black Friday"],"No ads. Privacy by default.":["Niente pubblicità. La prima regola è la privacy."],"People before profits":["Le persone prima dei profitti"],"Security through transparency":["Più sicurezza grazie alla trasparenza"],"The best Proton Mail ${ BLACK_FRIDAY } deals":["Le migliori offerte di Proton Mail per il ${ BLACK_FRIDAY }"],"The world’s only community- supported email service":["L'unico servizio di email al mondo supportato dalla community"]},"specialoffer:limited":{"${ hours } hour":["${ hours } ora","${ hours } ore"],"${ hoursLeft }, ${ minutesLeft } and ${ secondsLeft } left":["Restano ${ hoursLeft }, ${ minutesLeft } e ${ secondsLeft }"],"${ minutes } minute":["${ minutes } minuto","${ minutes } minuti"],"${ seconds } second":["${ seconds } secondo","${ seconds } secondi"],"Limited time offer":["Offerta a tempo limitato"]},"specialoffer:listitem":{"Create multiple addresses":["Crea indirizzi multipli"],"Hide-my-email aliases":["Alias hide-my-email"],"Quickly unsubscribe from newsletters":["Annulla rapidamente l'iscrizione alle newsletter"],"Use your own domain name":["Utilizza il tuo nome di dominio"]},"specialoffer:logos":{"As featured in":["Ne hanno parlato"]},"specialoffer:metadescription":{"Get an encrypted email that protects your privacy":["Scegli un'email cifrata per proteggere la tua privacy"]},"specialoffer:metatitle":{"Proton Mail Black Friday Sale - Up to 40% off":["Offerta Black Friday di Proton Mail - sconti fino al 40%"]},"specialoffer:newmetadescription":{"Get up to 40% off Proton Mail subscriptions this Black Friday. Find great deals on our secure end-to-end encrypted email plans.":["Per questo Black Friday ti offriamo fino al 40% di sconto sugli abbonamenti a Proton Mail. Scopri le straordinarie offerte sui piani di abbonamento alla nostra email dotata di crittografia end-to-end."]},"specialoffer:newmetatitle":{"Proton Mail Black Friday sale | Up to 40% off secure email":["Offerta di Proton Mail per il Black Friday | Fino al 40% di sconto sulla nostra email sicura"]},"specialoffer:note":{"* Billed at ${ TOTAL_SUM } for the first year":["* Addebito di ${ TOTAL_SUM } per il primo anno"],"*Billed at ${ TOTAL_SUM } for the first 2 years":["*Addebito di ${ TOTAL_SUM } per i primi 2 anni"],"30-day money-back guarantee":["Garanzia soddisfatti o rimborsati di 30 giorni"],"Billed at ${ TOTAL_SUM } for the first 2 years":["Addebito di ${ TOTAL_SUM } per i primi 2 anni"],"Billed at ${ TOTAL_SUM } for the first year":["Addebito di ${ TOTAL_SUM } per il primo anno"],"You save ${ SAVE_SUM }":["Risparmi ${ SAVE_SUM }"]},"specialoffer:off":{"${ PERCENT_OFF } off":["−${ PERCENT_OFF }"]},"specialoffer:testimonial":{"I love my ProtonMail":["Adoro ProtonMail"],"My favorite email service":["Il mio servizio email preferito"],"Thanks Proton for keeping us all safe in the complicated internet universe.":["Grazie Proton perché ci proteggi nell'universo complicato di internet."],"You get what you pay for. In the case of big tech, if you pay nothing, you get used. I quit using Gmail and switched to @ProtonMail":["Ottieni quello per cui hai pagato. Nel caso di big tech, se non paghi niente, vieni usato. Ho smesso di usare Gmail e sono passata a @ProtonMail"]},"specialoffer:time":{"Days":["Giorni"],"Hours":["Ore"],"Min":["Min"]},"specialoffer:title":{"And much more":["E altro ancora"],"Safe from trackers":["Protezione dai tracker"],"Stay organized":["Tieni tutto in ordine"],"Black Friday email deals":["Offerte email del Black Friday"],"Don’t just take our word for it":["Non lo diciamo solo noi"],"Make your inbox yours":["Rendi la tua posta in arrivo davvero tua"],"Our story":["La nostra storia"],"Transfer your data from Google in one click":["Trasferisci i tuoi dati da Google con un solo clic"]},"specialoffer:tooltip":{"Access blocked content and browse privately. Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, connect up to 10 devices, access worldwide streaming services, malware and ad-blocker, and more.":["Accedi a contenuti bloccati e naviga in modalità privata. Include oltre ${ TOTAL_VPN_SERVERS } server in più di ${ TOTAL_VPN_COUNTRIES } Paesi, possibilità di connettere fino a 10 dispositivi, accesso a servizi di streaming in tutto il mondo, anti-malware, ad-blocker e altro ancora."],"Easily share your calendar with your family, friends or colleagues, and view external calendars.":["Condividi facilmente il tuo calendario con familiari, amici o colleghi e visualizza calendari esterni."],"Includes support for 1 custom email domain, 10 email addresses, 10 hide-my-email aliases, calendar sharing, and more.":["Include il supporto per 1 dominio email personalizzato, 10 indirizzi email, 10 alias hide-my-email, condivisione del calendario e altro ancora."],"Includes support for 3 custom email domains, 15 email addresses, unlimited hide-my-email aliases, calendar sharing, and more.":["Include il supporto per 3 domini email personalizzati, 15 indirizzi email, alias hide-my-email illimitati, condivisione del calendario e altro ancora."],"Manage up to 25 calendars, mobile apps, secured with end-to-end encryption, 1-click calendar import from Google, and more.":["Gestisci fino a 25 calendari, app per dispositivi mobili, protezione con la crittografia end-to-end, importazione del calendario da Google in un solo clic e altro ancora."]},"Status banner":{"Learn more":["Scopri di più"],"Please note that at the moment we are experiencing issues with the ${ issues[0] } service.":["Attenzione: stiamo riscontrando dei problemi con il servizio di ${ issues[0] }"],"We are experiencing issues with one or more services at the moment.":["Stiamo riscontrando dei problemi con uno o più servizi."]},"Status Banner":{"At the moment we are experiencing issues with the Proton VPN service":["Al momento abbiamo dei problemi con il servizio di Proton VPN"],"Learn more":["Scopri di più"]},"steps":{"Step":["Passaggio"]},"suggestions":{"Suggestions":["Suggerimenti"]},"Support":{"Sub category":["Sottocategoria","Sottocategorie"]},"Support article":{"${ readingTime } min":["${ readingTime } minuto","${ readingTime } minuti"],"Category":["Categoria","Categorie"],"Didn’t find what you were looking for?":["Non hai trovato quello che cercavi?"],"General contact":["Contatti generali"],"Get help":["Ottieni supporto"],"Legal contact":["Contatti legali"],"Media contact":["Contatti per la stampa"],"Partnerships contact":["Contatti per collaborazioni"],"Reading":["Lettura"]},"Support Form Platform option":{"VPN for Android TV":["VPN per Android TV"],"VPN for Apple TV":["VPN per Apple TV"],"VPN for Chromebook":["VPN per Chromebook"]},"Support troubleshooting":{"App version":["Versione dell'app"],"Browser":["Browser"],"Check if this helps":["Verifica se questo ti è utile"],"Choose a product":["Scegli un prodotto"],"Did this solve your issue?":["Ha risolto il tuo problema?"],"Faster assistance is just a few clicks away":["Ottieni assistenza più velocemente con pochi clic"],"How can we help?":["Come possiamo aiutarti?"],"No, contact support":["No, contatta il supporto"],"Please fill out one field after another":["Compila un campo dopo l'altro"],"Please make your selections":["Fai la tua selezione"],"Proton account":["Account Proton"],"Proton for Business":["Proton for Business"],"Thank you for your feedback":["Grazie per il feedback"],"What can we help with?":["In cosa possiamo esserti di aiuto?"],"Yes":["Sì"]},"support_modal_search_query":{"Search query":["Query di ricerca"]},"support_search_button":{"Search":["Cerca"]},"support_search_i_am_looking_for":{"I'm looking for":["Sto cercando"]},"SupportForm":{"For a faster resolution, please report the issue from the Bridge app: Help > Report a problem.":["Per una risoluzione più rapida, segnala il problema dall'app Bridge: Aiuto > Segnala un problema."],"Information":["Informazioni"]},"SupportForm:option":{"Account Security":["Sicurezza dell'account"],"Contacts":["Contatti"],"Custom email domain":["Dominio email personalizzato"],"Email delivery and Spam":["Consegna delle email e spam"],"Encryption":["Crittografia"],"Login and password":["Login e password"],"Merge aliases and accounts":["Unione di alias e account"],"Migrate to Proton":["Migrazione a Proton"],"Notifications":["Notifiche"],"Other":["Altro"],"Plans and billing":["Piani e fatturazione"],"Proton for Business":["Proton for Business"],"Sign up":["Iscrizione"],"Storage":["Archiviazione"],"Users, addresses, and identities":["Utenti, indirizzi e identità"]},"SupportForm:optionIntro":{"Select a topic":["Seleziona un argomento"]},"Testimonial":{"Awards":["Premi"],"Customers":["Clienti"],"Featured":["In evidenza"],"Go to testimonial source":["Vai alle testimonianze"],"Open source of award":["Apri la fonte del premio"],"Open source of quote":["Apri la fonte della citazione"],"Reviews":["Recensioni"],"Videos":["Video"],"Watch on TikTok":["Guarda su TikTok"],"Watch on YouTube":["Guarda su YouTube"]},"TestimonialCategory":{"Awards":["Premi"],"Customers":["Clienti"],"Featured":["In 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Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, highest VPN speed, ${ TOTAL_VPN_CONNECTIONS } VPN connections, worldwide streaming services, malware and ad-blocker, and more.":["Accedi a contenuti bloccati e naviga in modalità privata. 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Proton Mail temporarily locked my account for security reasons | Proton
Proton Mail temporarily locked my account for security reasons
Lettura
4 minuti
Categoria
Blocking and abuse
Proton Mail’s security systems automatically detect and flag suspicious behavior that might indicate an attacker is trying to access your account.
If we think it necessary, Proton Mail may take additional measures to block the potential attacker:
1. We may prevent all sign-ins to your account until you can prove your identity with a verification code sent to your recovery email address or phone number.
2. We may require you to change your password once you have logged in to your account. You will be unable to read or send emails until you do this, although emails will still be received into your account.
Depending on the circumstances, we may put one or both of these restrictions in place.
How was my account compromised?
An attacker may get your password through one of these methods:
Leaked shared password: If you used your Proton Mail password with a different service, your password might have been leaked or sold if the other account was breached. Your password can’t be leaked from Proton Mail because Proton Mail never stores your password.
Phishing: You entered your password on a website designed to look like Proton Mail.
Keylogger: Your computer or your mobile phone was compromised by malware.
It is also possible for our automated systems to lock you out of your account in error. This can happen if you use another VPN service (not Proton VPN), Tor, or if you are on the same network as someone who has been blocked by Proton for violating our terms and conditions (for example, if you use your work or college WiFi).
How to unlock your account
1. Verification code
Before logging in to your account, you may be asked to enter a code sent to your recovery email address or phone number. This will only happen if:
To log in to your account, simply enter the 6-digit verification code you were sent, and click Verify account.
Once logged into your account, you will need to change your password (see below).
2. Change your account password
When you log in to your account at mail.proton.me(nuova finestra), we will prompt you to change your password if we think it has been compromised. This happens whether or not you were asked to enter a verification code before logging in.
Changing your password will log you out of all your other sessions, so the attacker will no longer be able to access your account.
You should change your password as soon as you see the warning above, or you risk allowing the attacker to change your password and completely lock you out of your account. Please get in touch with our Customer Support team(nuova finestra) if this happens.
Until you change your password, you will not be able to read emails in your inbox or send emails.
To unlock your account:
1. Click Settings → All settings → Account → Account and password → Passwords → Password → Change password.
2. Enter your old password in the Old password field.
3. Enter your new password in the New password and Confirm new password fields and click Save.
Change your password to a strong password(nuova finestra) that you haven’t used before with Proton Mail or any other accounts.
Note that all legitimate emails from Proton will have an Official badge. If an email claims to come from us and doesn’t have this badge, it is likely a phishing attempt.