all-in-one privacy solution":["Proton Unlimited è una soluzione completa per la privacy"],"Black Friday":["Black Friday"],"No ads. Privacy by default.":["Niente pubblicità. La prima regola è la privacy."],"People before profits":["Le persone prima dei profitti"],"Security through transparency":["Più sicurezza grazie alla trasparenza"],"The best Proton Mail ${ BLACK_FRIDAY } deals":["Le migliori offerte di Proton Mail per il ${ BLACK_FRIDAY }"],"The world’s only community- supported email service":["L'unico servizio di email al mondo supportato dalla community"]},"specialoffer:limited":{"${ hours } hour":["${ hours } ora","${ hours } ore"],"${ hoursLeft }, ${ minutesLeft } and ${ secondsLeft } left":["Restano ${ hoursLeft }, ${ minutesLeft } e ${ secondsLeft }"],"${ minutes } minute":["${ minutes } minuto","${ minutes } minuti"],"${ seconds } second":["${ seconds } secondo","${ seconds } secondi"],"Limited time offer":["Offerta a tempo limitato"]},"specialoffer:listitem":{"Create multiple addresses":["Crea indirizzi multipli"],"Hide-my-email aliases":["Alias hide-my-email"],"Quickly unsubscribe from newsletters":["Annulla rapidamente l'iscrizione alle newsletter"],"Use your own domain name":["Utilizza il tuo nome di dominio"]},"specialoffer:logos":{"As featured in":["Ne hanno parlato"]},"specialoffer:metadescription":{"Get an encrypted email that protects your privacy":["Scegli un'email cifrata per proteggere la tua privacy"]},"specialoffer:metatitle":{"Proton Mail Black Friday Sale - Up to 40% off":["Offerta Black Friday di Proton Mail - sconti fino al 40%"]},"specialoffer:newmetadescription":{"Get up to 40% off Proton Mail subscriptions this Black Friday. Find great deals on our secure end-to-end encrypted email plans.":["Per questo Black Friday ti offriamo fino al 40% di sconto sugli abbonamenti a Proton Mail. Scopri le straordinarie offerte sui piani di abbonamento alla nostra email dotata di crittografia end-to-end."]},"specialoffer:newmetatitle":{"Proton Mail Black Friday sale | Up to 40% off secure email":["Offerta di Proton Mail per il Black Friday | Fino al 40% di sconto sulla nostra email sicura"]},"specialoffer:note":{"* Billed at ${ TOTAL_SUM } for the first year":["* Addebito di ${ TOTAL_SUM } per il primo anno"],"*Billed at ${ TOTAL_SUM } for the first 2 years":["*Addebito di ${ TOTAL_SUM } per i primi 2 anni"],"30-day money-back guarantee":["Garanzia soddisfatti o rimborsati di 30 giorni"],"Billed at ${ TOTAL_SUM } for the first 2 years":["Addebito di ${ TOTAL_SUM } per i primi 2 anni"],"Billed at ${ TOTAL_SUM } for the first year":["Addebito di ${ TOTAL_SUM } per il primo anno"],"You save ${ SAVE_SUM }":["Risparmi ${ SAVE_SUM }"]},"specialoffer:off":{"${ PERCENT_OFF } off":["−${ PERCENT_OFF }"]},"specialoffer:testimonial":{"I love my ProtonMail":["Adoro ProtonMail"],"My favorite email service":["Il mio servizio email preferito"],"Thanks Proton for keeping us all safe in the complicated internet universe.":["Grazie Proton perché ci proteggi nell'universo complicato di internet."],"You get what you pay for. In the case of big tech, if you pay nothing, you get used. I quit using Gmail and switched to @ProtonMail":["Ottieni quello per cui hai pagato. Nel caso di big tech, se non paghi niente, vieni usato. Ho smesso di usare Gmail e sono passata a @ProtonMail"]},"specialoffer:time":{"Days":["Giorni"],"Hours":["Ore"],"Min":["Min"]},"specialoffer:title":{"And much more":["E altro ancora"],"Safe from trackers":["Protezione dai tracker"],"Stay organized":["Tieni tutto in ordine"],"Black Friday email deals":["Offerte email del Black Friday"],"Don’t just take our word for it":["Non lo diciamo solo noi"],"Make your inbox yours":["Rendi la tua posta in arrivo davvero tua"],"Our story":["La nostra storia"],"Transfer your data from Google in one click":["Trasferisci i tuoi dati da Google con un solo clic"]},"specialoffer:tooltip":{"Access blocked content and browse privately. Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, connect up to 10 devices, access worldwide streaming services, malware and ad-blocker, and more.":["Accedi a contenuti bloccati e naviga in modalità privata. Include oltre ${ TOTAL_VPN_SERVERS } server in più di ${ TOTAL_VPN_COUNTRIES } Paesi, possibilità di connettere fino a 10 dispositivi, accesso a servizi di streaming in tutto il mondo, anti-malware, ad-blocker e altro ancora."],"Easily share your calendar with your family, friends or colleagues, and view external calendars.":["Condividi facilmente il tuo calendario con familiari, amici o colleghi e visualizza calendari esterni."],"Includes support for 1 custom email domain, 10 email addresses, 10 hide-my-email aliases, calendar sharing, and more.":["Include il supporto per 1 dominio email personalizzato, 10 indirizzi email, 10 alias hide-my-email, condivisione del calendario e altro ancora."],"Includes support for 3 custom email domains, 15 email addresses, unlimited hide-my-email aliases, calendar sharing, and more.":["Include il supporto per 3 domini email personalizzati, 15 indirizzi email, alias hide-my-email illimitati, condivisione del calendario e altro ancora."],"Manage up to 25 calendars, mobile apps, secured with end-to-end encryption, 1-click calendar import from Google, and more.":["Gestisci fino a 25 calendari, app per dispositivi mobili, protezione con la crittografia end-to-end, importazione del calendario da Google in un solo clic e altro ancora."]},"Status banner":{"Learn more":["Scopri di più"],"Please note that at the moment we are experiencing issues with the ${ issues[0] } service.":["Attenzione: stiamo riscontrando dei problemi con il servizio di ${ issues[0] }"],"We are experiencing issues with one or more services at the moment.":["Stiamo riscontrando dei problemi con uno o più servizi."]},"Status Banner":{"At the moment we are experiencing issues with the Proton VPN service":["Al momento abbiamo dei problemi con il servizio di Proton VPN"],"Learn more":["Scopri di più"]},"steps":{"Step":["Passaggio"]},"suggestions":{"Suggestions":["Suggerimenti"]},"Support":{"Sub category":["Sottocategoria","Sottocategorie"]},"Support article":{"${ readingTime } min":["${ readingTime } minuto","${ readingTime } minuti"],"Category":["Categoria","Categorie"],"Didn’t find what you were looking for?":["Non hai trovato quello che cercavi?"],"General contact":["Contatti generali"],"Get help":["Ottieni supporto"],"Legal contact":["Contatti legali"],"Media contact":["Contatti per la stampa"],"Partnerships contact":["Contatti per collaborazioni"],"Reading":["Lettura"]},"Support Form Platform option":{"VPN for Android TV":["VPN per Android TV"],"VPN for Apple TV":["VPN per Apple TV"],"VPN for Chromebook":["VPN per Chromebook"]},"Support troubleshooting":{"App version":["Versione dell'app"],"Browser":["Browser"],"Check if this helps":["Verifica se questo ti è utile"],"Choose a product":["Scegli un prodotto"],"Did this solve your issue?":["Ha risolto il tuo problema?"],"Faster assistance is just a few clicks away":["Ottieni assistenza più velocemente con pochi clic"],"How can we help?":["Come possiamo aiutarti?"],"No, contact support":["No, contatta il supporto"],"Please fill out one field after another":["Compila un campo dopo l'altro"],"Please make your selections":["Fai la tua selezione"],"Proton account":["Account Proton"],"Proton for Business":["Proton for Business"],"Thank you for your feedback":["Grazie per il feedback"],"What can we help with?":["In cosa possiamo esserti di aiuto?"],"Yes":["Sì"]},"support_modal_search_query":{"Search query":["Query di ricerca"]},"support_search_button":{"Search":["Cerca"]},"support_search_i_am_looking_for":{"I'm looking for":["Sto cercando"]},"SupportForm":{"For a faster resolution, please report the issue from the Bridge app: Help > Report a problem.":["Per una risoluzione più rapida, segnala il problema dall'app Bridge: Aiuto > Segnala un problema."],"Information":["Informazioni"]},"SupportForm:option":{"Account Security":["Sicurezza dell'account"],"Contacts":["Contatti"],"Custom email domain":["Dominio email personalizzato"],"Email delivery and Spam":["Consegna delle email e spam"],"Encryption":["Crittografia"],"Login and password":["Login e password"],"Merge aliases and accounts":["Unione di alias e account"],"Migrate to Proton":["Migrazione a Proton"],"Notifications":["Notifiche"],"Other":["Altro"],"Plans and billing":["Piani e fatturazione"],"Proton for Business":["Proton for Business"],"Sign up":["Iscrizione"],"Storage":["Archiviazione"],"Users, addresses, and identities":["Utenti, indirizzi e identità"]},"SupportForm:optionIntro":{"Select a topic":["Seleziona un argomento"]},"Testimonial":{"Awards":["Premi"],"Customers":["Clienti"],"Featured":["In evidenza"],"Go to testimonial source":["Vai alle testimonianze"],"Open source of award":["Apri la fonte del premio"],"Open source of quote":["Apri la fonte della citazione"],"Reviews":["Recensioni"],"Videos":["Video"],"Watch on TikTok":["Guarda su TikTok"],"Watch on YouTube":["Guarda su YouTube"]},"TestimonialCategory":{"Awards":["Premi"],"Customers":["Clienti"],"Featured":["In evidenza"],"Media":["Media"],"Reviews":["Recensioni"],"Videos":["Video"]},"Text":{"If you need help, check out our ${ supportLink }.":["Se ti serve assistenza dai un’occhiata alla nostra ${ supportLink }."],"The page you’re looking for might have been removed, or it could be an\nold link.":["La pagina che stai cercando potrebbe essere stata rimossa, o il link potrebbe essere vecchio."],"Your question may already have an answer in our knowledge base:":["La risposta alla tua domanda potrebbe essere già disponibile nella nostra base di conoscenza:"]},"Title":{"On this page":["In questa pagina"],"Related articles":["Articoli correlati"],"Share ${ thisPage }":["Condividi ${ thisPage }"],"Switch to Proton Pass - Contact us":["Passa a Proton Pass - Contattaci"],"Thank you!":["Grazie"],"this page":["questa pagina"]},"tooltip_vpn":{"Access blocked content and browse privately. Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, highest VPN speed, ${ TOTAL_VPN_CONNECTIONS } VPN connections, worldwide streaming services, malware and ad-blocker, and more.":["Accedi a contenuti bloccati e naviga in modalità privata. Include oltre ${ TOTAL_VPN_SERVERS } server in più di ${ TOTAL_VPN_COUNTRIES } Paesi, VPN ad altissima velocità, ${ TOTAL_VPN_CONNECTIONS } connessioni VPN, servizi di streaming in tutto il mondo, anti-malware, ad-blocker e altro ancora."]},"vpn_servers":{"Get Proton VPN Plus":["Scegli Proton VPN Plus"]},"wallet_signup_2024:Action":{"Get Proton Wallet":["Ottieni Proton Wallet"]},"wallet_signup_2024:Homepage hero product link title":{"Wallet":["Wallet"]},"wallet_signup_2024:Homepage product navigation bar":{"Wallet":["Wallet"]},"wallet_signup_2024:menu item":{"Bitcoin guide":["Guida Bitcoin"],"Proton Wallet news":["Novità di Proton Wallet"],"Proton Wallet support":["Supporto di Proton Wallet"]},"wallet_signup_2024:Pricing":{"Includes everything in Proton Unlimited and":["Include tutte le funzionalità di Proton Unlimited e"],"Limited availability":["Disponibilità limitata"],"The easiest way to securely own, send, and receive Bitcoin":["Il modo più semplice di possedere, inviare e ricevere Bitcoin in modo sicuro"]},"wallet_signup_2024:ProductRange":{"Discover Proton Wallet":["Scopri Proton Wallet"],"Store and transact Bitcoin privately with an encrypted self-custody wallet.":["Conserva ed esegui transazioni in Bitcoin in modo privato con un portafoglio a custodia autonoma crittografato."]},"wallet_signup_2024:wallet bitcoin":{"Learn about Bitcoin, the Internet's value network.":["Scopri il Bitcoin, la rete di valore di Internet."]},"wallet_signup_2024:wallet overview":{"Ensure you're always in control of your Bitcoin.":["Assicurati di avere sempre il controllo dei tuoi Bitcoin."]},"wallet_signup_2024:wallet security":{"The encrypted, open-source wallet that puts you in control.":["Il portafoglio crittografato e open source che ti dà il controllo."]}}},"base":"support","cdn":{"enabledForAssets":true,"enabledForImages":false,"url":"https://pmecdn.protonweb.com/"},"unleashApi":"https://account.proton.me/api"};
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Not receiving push notifications on iOS and Android | Proton
Not receiving push notifications on iOS and Android
Lettura
4 minuti
Categorie
Android app
iOS app
Push notifications for iOS and Android are sent each time you receive a new email to your inbox. There are no notifications for emails marked as spam. You will receive a push notification even if you open the message from another device.
There are multiple reasons you may not be receiving push notifications on your mobile device for incoming emails. In this article, we discuss some of the most common problems and their solutions.
Android
Check that Push Notifications are enabled from the Proton Mail app settings. To do this, go to ≡ → Settings → App Settings → Push Notifications → Notification Settings and ensure that Show notifications is toggled on.
Ensure Google Play Services(nuova finestra) are enabled. We currently use Google Play Services to implement push notifications, although we will try to find other ways to support push notifications in the future.
Check if the snooze option is enabled in the Proton Mail app settings (≡ → Settings → account name → Snooze → Notifications Snooze). You will not receive any notifications when the snooze option is active.
Close and restart the Android app.
Log out of your account in the app and then log in again
Exclude the Proton Mail app from your device’s battery optimization or power-saving features. It is increasingly common for Android device manufacturers to improve battery life by aggressively closing apps. If Proton Mail is put to sleep in this way, you may not receive push notifications from the app.
Details for exempting Proton Mail from battery optimization or power saving vary by device. On Samsung phones running One UI, for example, open the Settings app, go to Apps and tap the three-dot vertical ellipse icon at the top right of the screen.
Go to Special access → Optimize battery usage. Select All from the dropdown menu and scroll down or use the search function to find Proton Mail. Toggle the switch off to prevent your device from optimizing the Proton Mail app.
On Huawei devices, open the device’s Settings and go to Advanced settings → Battery manager → Protected apps. Find Proton Mail and protect it. In this way, you can “whitelist” the app, preventing Huawei’s software from shutting it down for no reason.
If none of the above works, please reinstall the Proton Mail app.
iOS
Check that push notifications are allowed for Proton Mail. Open iOS Settings → locate the Proton Mail app → Notifications and ensure that Allow Notifications is toggled on.
Close and restart the app.
Log out of the app and log in again.
If none of the above works, please reinstall the Proton Mail app.
Note: To receive push notifications for custom folders in iOS and iPadOS you must enable them for each folder. Go to ≡ → Settings → account name → Folders and select a folder.
Toggle the Notifications swtch to on and tap Save.