all-in-one privacy solution":["Proton Unlimited es solución de privacidad más completa"],"Black Friday":["Black Friday"],"No ads. Privacy by default.":["Sin publicidad. La privacidad por bandera."],"People before profits":["Nos importan las personas, no los beneficios"],"Security through transparency":["Seguridad con transparencia"],"The best Proton Mail ${ BLACK_FRIDAY } deals":["Las mejores ofertas del ${ BLACK_FRIDAY } de Proton Mail"],"The world’s only community- supported email service":["El único servicio de correo electrónico con apoyo de la comunidad"]},"specialoffer:limited":{"${ hours } hour":["${ hours } hora","${ hours } horas"],"${ hoursLeft }, ${ minutesLeft } and ${ secondsLeft } left":["Tiempo restante: ${ hoursLeft }, ${ minutesLeft } y ${ secondsLeft }"],"${ minutes } minute":["${ minutes } minuto","${ minutes } minutos"],"${ seconds } second":["${ seconds } segundo","${ seconds } segundos"],"Limited time offer":["Oferta por tiempo limitado"]},"specialoffer:listitem":{"Create multiple addresses":["Crea varias direcciones"],"Hide-my-email aliases":["Alias de hide-my-email"],"Quickly unsubscribe from newsletters":["Date de baja rápidamente de boletines"],"Use your own domain name":["Usa tu propio nombre de dominio"]},"specialoffer:logos":{"As featured in":["Hablan de nosotros"]},"specialoffer:metadescription":{"Get an encrypted email that protects your privacy":["Apuesta por un servicio de correo electrónico cifrado que protege tu privacidad"]},"specialoffer:metatitle":{"Proton Mail Black Friday Sale - Up to 40% off":["Rebajas de Black Friday de Proton: hasta un 40 % de descuento"]},"specialoffer:newmetadescription":{"Get up to 40% off Proton Mail subscriptions this Black Friday. Find great deals on our secure end-to-end encrypted email plans.":["Contrata Proton Mail con hasta un 40 % de descuento en las rebajas de Black Friday. Encontrarás nuestros planes de correo electrónico cifrado de extremo a extremo al mejor precio."]},"specialoffer:newmetatitle":{"Proton Mail Black Friday sale | Up to 40% off secure email":["Rebajas de Black Friday en Proton Mail | Correo electrónico seguro con hasta un 40 % de descuento"]},"specialoffer:note":{"* Billed at ${ TOTAL_SUM } for the first year":["* A un precio de ${ TOTAL_SUM } durante el primer año"],"*Billed at ${ TOTAL_SUM } for the first 2 years":["*A un precio de ${ TOTAL_SUM } durante los 2 primeros años"],"30-day money-back guarantee":["Garantía de devolución de 30 días"],"Billed at ${ TOTAL_SUM } for the first 2 years":["A un precio de ${ TOTAL_SUM } durante los 2 primeros años"],"Billed at ${ TOTAL_SUM } for the first year":["A un precio de ${ TOTAL_SUM } durante el primer año"],"You save ${ SAVE_SUM }":["Ahorras ${ SAVE_SUM }"]},"specialoffer:off":{"${ PERCENT_OFF } off":["−${ PERCENT_OFF }"]},"specialoffer:testimonial":{"I love my ProtonMail":["Adoro ProtonMail"],"My favorite email service":["Mi servicio de correo electrónico favorito"],"Thanks Proton for keeping us all safe in the complicated internet universe.":["Gracias, Proton, por brindarnos protección en este mundo salvaje de Internet."],"You get what you pay for. In the case of big tech, if you pay nothing, you get used. I quit using Gmail and switched to @ProtonMail":["Dan justo lo que prometen. Si las grandes tecnológicas te ofrecen algo gratis, se aprovechan de ti, por eso dejé de usar Gmail y me pasé a @ProtonMail"]},"specialoffer:time":{"Days":["días"],"Hours":["horas"],"Min":["min"]},"specialoffer:title":{"And much more":["Y mucho más"],"Make your inbox yours":["Personaliza tu bandeja de entrada"],"Safe from trackers":["Evita los rastreadores"],"Stay organized":["Mantenlo todo en orden"],"Black Friday email deals":["Ofertas en correo electrónico del Black Friday"],"Don’t just take our word for it":["Lee testimonios de otras personas"],"Our story":["Nuestra historia"],"Transfer your data from Google in one click":["Transfiere tus datos de Google con un clic"]},"specialoffer:tooltip":{"Access blocked content and browse privately. Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, connect up to 10 devices, access worldwide streaming services, malware and ad-blocker, and more.":["Accede a contenido bloqueado y navega con privacidad. Incluye ${ TOTAL_VPN_SERVERS } servidores en más de ${ TOTAL_VPN_COUNTRIES } países. Conecta hasta 10 dispositivos, accede a servicios de streaming de todo el mundo, bloqueadores de malware y anuncios, etc."],"Easily share your calendar with your family, friends or colleagues, and view external calendars.":["Comparte tu calendario con familiares, amigos y compañeros fácilmente y consulta calendarios externos."],"Includes support for 1 custom email domain, 10 email addresses, 10 hide-my-email aliases, calendar sharing, and more.":["Incluye compatibilidad con 1 dominio de correo electrónico personalizado, 10 direcciones de correo electrónico, 10 alias de hide-my-email, posibilidad de compartir calendario, etc."],"Includes support for 3 custom email domains, 15 email addresses, unlimited hide-my-email aliases, calendar sharing, and more.":["Incluye compatibilidad con 3 dominios de correo electrónico personalizado, 15 direcciones de correo electrónico, alias ilimitados de hide-my-email, posibilidad de compartir calendario, etc."],"Manage up to 25 calendars, mobile apps, secured with end-to-end encryption, 1-click calendar import from Google, and more.":["Gestiona hasta 25 calendarios protegidos con cifrado de extremo a extremo y con opción, por ejemplo, de importar los de Google con un solo clic."]},"Status banner":{"Learn more":["Más información"],"Please note that at the moment we are experiencing issues with the ${ issues[0] } service.":["Ten presente que, en estos momentos, el servicio de ${ issues[0] } está dando problemas de funcionamiento."],"We are experiencing issues with one or more services at the moment.":["Uno o varios servicios están dando problemas de funcionamiento en estos momentos."]},"Status Banner":{"At the moment we are experiencing issues with the Proton VPN service":["Hay problemas con el servicio de Proton VPN en estos momentos"],"Learn more":["Más información"]},"suggestions":{"Suggestions":["Sugerencias"]},"Support":{"Sub category":["Subcategoría","Subcategorías"]},"Support article":{"${ readingTime } min":["${ readingTime } min","${ readingTime } min"],"Category":["Categoría","Categorías"],"Didn’t find what you were looking for?":["¿No has encontrado lo que buscabas?"],"General contact":["Contacto para consultas generales"],"Get help":["Obtener ayuda"],"Legal contact":["Contacto para cuestiones legales"],"Media contact":["Contacto para prensa y medios de comunicación"],"Partnerships contact":["Contacto para colaboraciones"],"Reading":["Lectura"]},"Support troubleshooting":{"App version":["Versión de la aplicación"],"Browser":["Navegador"],"Check if this helps":["Comprueba a ver si te sirve"],"Choose a product":["Elegir producto"],"Did this solve your issue?":["¿Te ha resultado útil para resolver el problema?"],"Faster assistance is just a few clicks away":["Solo te separan unos clics de una asistencia más rápida"],"How can we help?":["¿Cómo podemos ayudarte?"],"No, contact support":["No, contactar con el equipo de asistencia"],"Please fill out one field after another":["Rellena un campo después de otro"],"Please make your selections":["Realiza tus selecciones"],"Proton account":["Cuenta de Proton"],"Proton for Business":["Proton for Business"],"Thank you for your feedback":["Gracias por tus comentarios"],"What can we help with?":["¿En qué podemos ayudarte?"],"Yes":["Sí"]},"support_modal_search_query":{"Search query":["Consulta de búsqueda"]},"support_search_button":{"Search":["Buscar"]},"support_search_i_am_looking_for":{"I'm looking for":["Busco"]},"SupportForm":{"For a faster resolution, please report the issue from the Bridge app: Help > Report a problem.":["Para una resolución más rápida, informa del problema desde la aplicación Bridge: Ayuda > Notificar un problema."],"Information":["Información"]},"SupportForm:option":{"Account Security":["Seguridad de la cuenta"],"Contacts":["Contactos"],"Custom email domain":["Dominio de correo electrónico personalizado"],"Email delivery and Spam":["Envío de correos electrónico y spam"],"Encryption":["Cifrado"],"Login and password":["Inicio de sesión y contraseña"],"Merge aliases and accounts":["Fusionar seudónimos y cuentas"],"Migrate to Proton":["Migrar a Proton"],"Notifications":["Notificaciones"],"Other":["Otro"],"Plans and billing":["Planes y facturación"],"Proton for Business":["Proton for Business"],"Sign up":["Regístrate"],"Storage":["Almacenamiento"],"Users, addresses, and identities":["Usuarios, direcciones e identidades"]},"SupportForm:optionIntro":{"Select a topic":["Selecciona un tema"]},"swiss_baseed_feature":{"Swiss based":["Con sede en Suiza"]},"Testimonial":{"Awards":["Premios"],"Customers":["Clientes"],"Featured":["Destacado"],"Go to testimonial source":["Ir a la fuente del testimonio"],"Reviews":["Opiniones"],"Videos":["Vídeos"]},"Text":{"If you need help, check out our ${ supportLink }.":["Si necesitas ayuda, consulta nuestra ${ supportLink }."],"The page you’re looking for might have been removed, or it could be an\nold link.":["Es posible que la página que buscas haya sido eliminada o que sea un\nenlace antiguo."]},"Title":{"On this page":["En esta página"],"Related articles":["Artículos relacionados"],"Share ${ thisPage }":["Compartir ${ thisPage }"],"Thank you!":["¡Gracias!"],"this page":["esta página"]},"Tooltip":{"More information":["Más información"]},"tooltip_vpn":{"Access blocked content and browse privately. Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, highest VPN speed, ${ TOTAL_VPN_CONNECTIONS } VPN connections, worldwide streaming services, malware and ad-blocker, and more.":["Accede a contenido bloqueado y navega en privado. Tendrás a tu disposición más de ${ TOTAL_VPN_SERVERS } servidores en más de ${ TOTAL_VPN_COUNTRIES } países, VPN de máxima velocidad, ${ TOTAL_VPN_CONNECTIONS } conexiones VPN, servicios de streaming en todo el mundo, bloqueadores de malware y anuncios, y mucho más."]},"wallet_signup_2024:Action":{"Get Proton Wallet":["Obtener Proton Wallet"]},"wallet_signup_2024:Homepage hero product link title":{"Wallet":["Wallet"]},"wallet_signup_2024:Homepage product navigation bar":{"Wallet":["Wallet"]},"wallet_signup_2024:menu item":{"Bitcoin guide":["Guía sobre Bitcoin"],"Proton Wallet news":["Novedades sobre Proton Wallet"],"Proton Wallet support":["Soporte para Proton Wallet"]},"wallet_signup_2024:Pricing":{"Includes everything in Proton Unlimited and":["Incluye todas las funciones en Proton Unlimited y"],"Limited availability":["Disponibilidad limitada"],"The easiest way to securely own, send, and receive Bitcoin":["La forma más fácil de retener, enviar y recibir Bitcoin con seguridad"]},"wallet_signup_2024:ProductRange":{"Discover Proton Wallet":["Descubre Proton Wallet"],"Store and transact Bitcoin privately with an encrypted self-custody wallet.":["Almacena Bitcoin y negocia de forma privada con una cartera de autocustodia cifrada."]},"wallet_signup_2024:wallet bitcoin":{"Learn about Bitcoin, the Internet's value network.":["Infórmate sobre Bitcoin, la red de valor de internet."]},"wallet_signup_2024:wallet overview":{"Ensure you're always in control of your Bitcoin.":["Asegúrate de tener siempre el control de tu Bitcoin."]},"wallet_signup_2024:wallet security":{"The encrypted, open-source wallet that puts you in control.":["La cartera cifrada de código abierto que te permite controlarlo todo."]}}},"base":"blog","cdn":{"enabledForAssets":true,"enabledForImages":false,"url":"https://pmecdn.protonweb.com/"},"unleashApi":"https://account.proton.me/api"};
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Results of the 2024 Proton community survey | Proton
Every year, we send a survey to the Proton community asking for your feedback and ideas. We then use that information to guide our future plans. This year, we received thousands of responses, giving us insight into what you expect from us.
As one of the rare tech companies that’s entirely community supported, your feedback is crucial. Since you are our most important stakeholders, we believe you should have a voice in what we add to the Proton ecosystem and how we build it.
Thank you to everyone who responded — your responses help us shape our services to better serve your needs and expectations. Read below some highlights.
The Proton community is satisfied, even if there are things we could do better
Most respondents expressed an overall high level of satisfaction with Proton and Proton services, with three in four respondents saying they’re highly likely to recommend Proton to their family and friends.
However, there are services that the community expects more from. Proton Drive, as one of our more recently released services, has room to improve. However, we’re excited to announce that in the coming year, Proton Drive will be adding several of the most commonly requested features.
What does the Proton community want?
We asked the Proton community what features we should prioritize for each of our services going forward. Respondents could choose as many features as they wanted.
For Proton Mail, 59% of respondents want an easier way to send end-to-end encrypted emails to non-Proton users, while 29% want a writing assistant for proofreading, grammar, and composing emails. Other popular requests include better search functionality, alias management, and integration with SimpleLogin.
While we have speeds comparable to (and often faster than) other leading VPNs in major markets, 27% of respondents asked Proton VPN for better speed and performance in smaller and more remote countries. The next most popular requests include anonymity (16%), better ease of use (roughly 16%), and better reliability in censored countries (roughly 14%). Other requests include IPV6, more server locations, and an Apple TV app (we’ve heard the feedback on this and the Proton VPN app for Apple TV will be ready before September).
For Proton Drive, 55% of respondents want to save files from Mail to Drive, 46% want to edit and modify documents, 34% want to scan documents on mobile directly to the cloud, and 34% want to organize photos into shared albums. Other popular requests include better Linux support, more storage space, and iOS photo backup.
For Proton Pass, 52% of respondents want full access to Proton Pass in offline mode, 38% want the Pass apps to autofill bank card details, and 36% want designated spaces to store identity information. Other popular requests include Safari support, Linux support, and better item organization features like folders.
The most requested service is a browser
The community’s most common request for a future Proton service, with 48%, is an online browser, followed by an encrypted chat app (33%) and an encrypted document editor (24%). Less than a quarter want none of the proposed ideas, with some proposing other services like a search engine, a note-taking app, and a photos app.
Two-thirds of Proton’s community members use or would use AI
Generative AI is one of the most significant developments in recent history, and it is supposed to lead to incredible gains in productivity. As more and more AI assistants come online, we asked the Proton community what they thought of these tools. Around 42% of respondents use an AI service regularly (at least once a month), and another 18% have never tried AI but are interested in it.
In the opposing camp, roughly 26% of respondents have never tried AI and have no interest in doing so.
Most worry about their data being used to train AI models
Given that a majority of the Proton community has used or is interested in generative AI, we thought it would be interesting to see what you thought AI done the “right way” would look like. As one might expect, the Proton community’s primary concern with AI tools is how they use people’s data. Nearly 80% of respondents said they don’t want their queries or private information to be used to train AI in any way. Over 60% of respondents went even further and said they don’t want AI to send their information to the cloud, while 48% care about knowing which data was used to train the AI model they use.
What does the Proton community say?
Almost half of respondents left Proton a message, and we love hearing from you!
Two in five survey respondents left Proton a message, most of them overwhelmingly positive and motivating for our team. One in eight included a thank you,and one in seven included the word love. Here are some of our favorite messages:
We’re nothing without the Proton community
Thank you again to everyone who responded to our survey. Your responses, much like your support, are invaluable and allow us to build the services and internet you want to use. Is there anything in the results that surprised you? Is there anything else you’d like us to know? Keep the conversation going on X (formerly Twitter)(new window) and Reddit(new window).
In response to popular demand, our privacy-first AI writing assistant Proton
Scribe is now available for free on our Duo and Family plans, in nine different
languages.
Proton Drive provides private and secure file sharing, document editing, and
cloud storage for businesses of all sizes. Take control of your company's data.