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Privacy by default.":["Aucune publicité, le respect de la vie privée comme règle absolue"],"People before profits":["Les individus passent avant les profits"],"Security through transparency":["Notre engagement de transparence"],"The best Proton Mail ${ BLACK_FRIDAY } deals":["Les meilleures offres ${ BLACK_FRIDAY } de Proton Mail"],"The world’s only community- supported email service":[" La seule messagerie au monde soutenue par la communauté"]},"specialoffer:limited":{"${ hours } hour":["${ hours } heure","${ hours } heures"],"${ hoursLeft }, ${ minutesLeft } and ${ secondsLeft } left":["Temps restant : ${ hoursLeft }, ${ minutesLeft }, ${ secondsLeft }"],"${ minutes } minute":["${ minutes } minute","${ minutes } minutes"],"${ seconds } second":["${ seconds } seconde","${ seconds } secondes"],"Limited time offer":["Offre à durée limitée"]},"specialoffer:listitem":{"Create multiple addresses":["Créez plusieurs adresses"],"Hide-my-email aliases":["Alias « hide-my-email »"],"Quickly unsubscribe from newsletters":["Désabonnez-vous rapidement des newsletters"],"Use your own domain name":["Utilisez votre propre nom de domaine"]},"specialoffer:logos":{"As featured in":["Ils en parlent"]},"specialoffer:metadescription":{"Get an encrypted email that protects your privacy":["Choisissez une messagerie électronique chiffrée qui protège votre vie privée"]},"specialoffer:metatitle":{"Proton Mail Black Friday Sale - Up to 40% off":["Offre Proton Mail Black Friday - Jusqu'à 40 % de réduction"]},"specialoffer:newmetadescription":{"Get up to 40% off Proton Mail subscriptions this Black Friday. Find great deals on our secure end-to-end encrypted email plans.":["Obtenez jusqu'à 40 % de réduction sur les abonnements Proton Mail à l'occasion du Black Friday. Profitez d'offres exceptionnelles sur nos abonnements de messagerie électronique sécurisée et chiffrée de bout en bout."]},"specialoffer:newmetatitle":{"Proton Mail Black Friday sale | Up to 40% off secure email":["Offre Black Friday Proton Mail | Jusqu'à 40 % de réduction"]},"specialoffer:note":{"* Billed at ${ TOTAL_SUM } for the first year":["* Facturé ${ TOTAL_SUM } pour la première année"],"*Billed at ${ TOTAL_SUM } for the first 2 years":["*Facturé ${ TOTAL_SUM } pour les 2 premières années"],"30-day money-back guarantee":["Garantie satisfait ou remboursé pendant 30 jours"],"Billed at ${ TOTAL_SUM } for the first 2 years":["Facturé ${ TOTAL_SUM } pour les 2 premières années"],"Billed at ${ TOTAL_SUM } for the first year":["Facturé ${ TOTAL_SUM } pour la première année"],"You save ${ SAVE_SUM }":["Vous économisez ${ SAVE_SUM }"]},"specialoffer:off":{"${ PERCENT_OFF } off":["-${ PERCENT_OFF }"]},"specialoffer:testimonial":{"I love my ProtonMail":["J'adore mon ProtonMail"],"My favorite email service":["Ma messagerie électronique préférée"],"Thanks Proton for keeping us all safe in the complicated internet universe.":["Merci Proton de nous garder en sécurité dans l'univers complexe d'internet."],"You get what you pay for. In the case of big tech, if you pay nothing, you get used. I quit using Gmail and switched to @ProtonMail":["Vous avez ce pour quoi vous payez. Avec les Big Tech, si vous ne payez rien, vous êtes utilisé. J'ai arrêté d'utiliser Gmail et je suis passée @ProtonMail"]},"specialoffer:time":{"Days":["Jours"],"Hours":["Heures"],"Min":["Min"]},"specialoffer:title":{"And much more":["Et aussi"],"Safe from trackers":["À l'abri des traqueurs"],"Stay organized":["Restez organisé(e)"],"Black Friday email deals":["Offres Black Friday pour la messagerie électronique"],"Don’t just take our word for it":["Ce qu'en disent nos utilisateurs"],"Make your inbox yours":["Appropriez-vous totalement votre boîte de réception"],"Our story":["Notre histoire"],"Transfer your data from Google in one click":["Transférez vos données depuis Google en un clic"]},"specialoffer:tooltip":{"Access blocked content and browse privately. Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, connect up to 10 devices, access worldwide streaming services, malware and ad-blocker, and more.":["Accédez aux contenus bloqués et naviguez en toute confidentialité. Comprend plus de ${ TOTAL_VPN_SERVERS } serveurs dans plus de ${ TOTAL_VPN_COUNTRIES } pays, la possibilité de connecter jusqu'à 10 appareils, l'accès aux services de streaming dans le monde entier, un bloqueur de logiciels malveillants et de publicités et bien plus encore."],"Easily share your calendar with your family, friends or colleagues, and view external calendars.":["Partagez facilement votre calendrier avec votre famille, vos amis ou collègues et consultez des calendriers externes."],"Includes support for 1 custom email domain, 10 email addresses, 10 hide-my-email aliases, calendar sharing, and more.":["Comprend la prise en charge de 1 domaine de messagerie personnalisé, de 10 adresses e-mail, de 10 alias « hide-my-email », du partage de calendriers et bien d'autres fonctionnalités."],"Includes support for 3 custom email domains, 15 email addresses, unlimited hide-my-email aliases, calendar sharing, and more.":["Comprend la prise en charge de 3 domaines de messagerie personnalisés, de 15 adresses e-mail, d'un nombre illimité d'alias « hide-my-email », du partage de calendriers et bien d'autres fonctionnalités."],"Manage up to 25 calendars, mobile apps, secured with end-to-end encryption, 1-click calendar import from Google, and more.":["Jusqu'à 25 calendriers, des applications mobiles, la sécurité avec le chiffrement de bout en bout, l'importation de calendrier en un clic depuis Google..."]},"Status banner":{"Learn more":["En savoir plus"],"Please note that at the moment we are experiencing issues with the ${ issues[0] } service.":["Nous rencontrons actuellement des problèmes avec le service ${ issues[0] }."],"We are experiencing issues with one or more services at the moment.":["Nous rencontrons actuellement des problèmes avec un ou plusieurs services."]},"Status Banner":{"At the moment we are experiencing issues with the Proton VPN service":["Nous rencontrons actuellement des problèmes avec le service Proton VPN."],"Learn more":["En savoir plus"]},"steps":{"Step":["Étape"]},"suggestions":{"Suggestions":["Suggestions"]},"Support":{"Sub category":["Sous-catégorie","Sous-catégories"]},"Support article":{"${ readingTime } min":["${ readingTime } minute","${ readingTime } minutes"],"Category":["Catégorie","Catégories"],"Didn’t find what you were looking for?":["Vous ne trouvez pas ce que vous cherchez ?"],"General contact":["Contact - Général"],"Get help":["Obtenir de l'aide"],"Legal contact":["Contact - Juridique"],"Media contact":["Contact - Média"],"Partnerships contact":["Contact - Partenariats"],"Reading":["Lecture"]},"Support Form Platform option":{"VPN for Android TV":["VPN pour Android TV"],"VPN for Apple TV":["VPN pour Apple TV"],"VPN for Chromebook":["VPN pour Chromebook"]},"Support troubleshooting":{"App version":["Version de l'application"],"Browser":["Navigateur"],"Check if this helps":["Vérifiez si cela vous aide."],"Choose a product":["Choisir un produit"],"Did this solve your issue?":["Cela a-t-il résolu votre problème ?"],"Faster assistance is just a few clicks away":["Quelques clics suffisent pour obtenir une assistance plus rapide"],"How can we help?":["Comment pouvons-nous vous aider ?"],"No, contact support":["Non, contacter le support"],"Please fill out one field after another":["Veuillez remplir les champs l'un après l'autre"],"Please make your selections":["Veuillez faire vos sélections"],"Proton account":["Compte Proton"],"Proton for Business":["Proton for Business"],"Thank you for your feedback":["Nous vous remercions pour votre commentaire."],"What can we help with?":["En quoi pouvons-nous vous aider ?"],"Yes":["Oui"]},"support_modal_search_query":{"Search query":["Recherche"]},"support_search_button":{"Search":["Rechercher"]},"support_search_i_am_looking_for":{"I'm looking for":["Je recherche des informations sur..."]},"SupportForm":{"For a faster resolution, please report the issue from the Bridge app: Help > Report a problem.":["Pour que le problème soit résolu plus rapidement, vous pouvez le signaler à partir de l'application Bridge : Aide > Signaler un bug."],"Information":["Informations"]},"SupportForm:option":{"Account Security":["Sécurité du compte"],"Contacts":["Contacts"],"Custom email domain":["Domaine de messagerie personnalisé"],"Email delivery and Spam":["Distribution des messages et indésirables/spam"],"Encryption":["Chiffrement"],"Login and password":["Identifiant et mot de passe"],"Merge aliases and accounts":["Fusion des alias et des comptes"],"Migrate to Proton":["Migration vers Proton"],"Notifications":["Notifications"],"Other":["Autre"],"Plans and billing":["Abonnements et facturation"],"Proton for Business":["Proton for Business"],"Sign up":["Inscription"],"Storage":["Espace de stockage"],"Users, addresses, and identities":["Utilisateurs, adresses et identités"]},"SupportForm:optionIntro":{"Select a topic":["Choisissez un sujet"]},"Testimonial":{"Awards":["Récompenses"],"Customers":["Clients"],"Featured":["Ils en parlent"],"Go to testimonial source":["Accéder aux commentaires"],"Open source of award":["Voir l'information originale concernant ce prix"],"Open source of quote":["Voir l'information originale concernant cette citation"],"Reviews":["Avis"],"Videos":["Vidéos"],"Watch on TikTok":["Regarder sur TikTok"],"Watch on YouTube":["Regarder sur YouTube"]},"TestimonialCategory":{"Awards":["Récompenses"],"Customers":["Clients"],"Featured":["Ils en parlent"],"Media":["Média"],"Reviews":["Avis"],"Videos":["Des vidéos"]},"Text":{"If you need help, check out our ${ supportLink }.":["Si vous avez besoin d'aide, consultez notre ${ supportLink }."],"The page you’re looking for might have been removed, or it could be an\nold link.":["La page recherchée a peut-être été retirée ou le lien utilisé n'est plus valide."],"Your question may already have an answer in our knowledge base:":["La réponse à votre question se trouve peut-être déjà dans notre base de connaissances :"]},"Title":{"On this page":["Sur cette page"],"Related articles":["Articles similaires"],"Share ${ thisPage }":["Partagez ${ thisPage }"],"Switch to Proton Pass - 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How to resolve connection issues in Bridge | Proton
Proton Mail Bridge requires an active connection to the server to ensure timely and reliable mailbox updates. If the connection becomes unstable or disconnected, you may face temporary issues with your email client.
When the connection between Bridge and Proton servers is interrupted, IMAP and SMTP servers shut down to ensure email clients know the connection is no longer active.
In this article, we will cover typical causes of connection issues and provide solutions.
When Proton Mail Bridge is unable to reach Proton servers, a red notice will appear.
Your email client might also report an error.
Issues caused by VPN software
Modern VPN applications have a feature to block ads and/or malware. Proton VPN also includes this feature. You can learn how it works here(nouvelle fenêtre).
First, make sure to disable Alternative Routing. This feature can sometimes conflict with a VPN. You can find this option in Bridge → Settings → Advanced Settings.
Alternatively, you can temporarily disable the VPN, then restart Proton Mail Bridge to see if the connection will be established.
Anti-virus and security software
Another cause for connection issues can be antivirus or other security software on the device. The process for allow-listing the Bridge will vary depending on your software.
For Windows, you should add an exception for the below path, assuming Bridge is installed in the default location.
C:\Program Files\Proton AG\Proton Mail Bridge\proton-bridge.exe
Some applications might require more allow-listing. Due to how Bridge seamlessly installs updates, there is also a proton-bridge.exe executable file in the below location, under the latest update version.
%AppData%\Roaming\protonmail\bridge-v3\updates
Make sure to allow-list both Program Files and the Updates folder to ensure they are not blocked.
Device or Network Firewall issues
Firewalls can also cause the Bridge to not work correctly, as it requires a connection to Proton servers. We recommend adding an exception for Bridge in your Firewall.
Device firewall
Here’s how you can allow an application to bypass your firewall.
Open the Start menu, type Allow an app through Windows firewall, and select it from the list of results.
Click Change settings. You might be asked for an administrator password or to confirm your choice.
To add an app, select the checkbox next to the app, or select Allow another app and enter the path for the app.
To remove an app, clear the checkbox next to the app, and then select OK.
Here is the path to the application: C:\Program Files\Proton AG\Proton Mail Bridge\proton-bridge.exe
If bridge.exe already appears here, make sure the network type you’ve allowed it for matches the network you are connected to.
Network firewall
On home networks, there is typically no network firewall with strict rules. However, if you’re on a corporate network, there might be a network firewall with more restrictive rules that are affecting the Bridge.
In this case, you will have to communicate with your IT administrators to see if they can help in allow-listing Bridge on the network.
Here are the Proton server addresses you should allow-list:
mail-api.proton.me, ports 443 and 80
IP Range: 185.70.40.0/22
ISP and Geoblocking issues
Unfortunately, ISPs or even countries can block the connection to Proton servers. In such cases you will not be able to connect from your device with that specific internet connection.
If you are not using a VPN, you can enable Alternative Routing from Bridge as that can help avoid censorship. This option is located in Bridge → Settings → Advanced Settings.
If that does not help, you can download Proton VPN(nouvelle fenêtre) — which is available to all users — and use it to connect to a server before opening Bridge.
In rare cases, there might not be a way to resolve this issue apart from connecting to a different network. In extreme cases, such as what happened in Russia, connecting to another network will not work.