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Find great deals on our secure end-to-end encrypted email plans.":["Contrata Proton Mail con hasta un 40 % de descuento en las rebajas de Black Friday. Encontrarás nuestros planes de correo electrónico cifrado de extremo a extremo al mejor precio."]},"specialoffer:newmetatitle":{"Proton Mail Black Friday sale | Up to 40% off secure email":["Rebajas de Black Friday en Proton Mail | Correo electrónico seguro con hasta un 40 % de descuento"]},"specialoffer:note":{"* Billed at ${ TOTAL_SUM } for the first year":["* A un precio de ${ TOTAL_SUM } durante el primer año"],"*Billed at ${ TOTAL_SUM } for the first 2 years":["*A un precio de ${ TOTAL_SUM } durante los 2 primeros años"],"30-day money-back guarantee":["Garantía de devolución de 30 días"],"Billed at ${ TOTAL_SUM } for the first 2 years":["A un precio de ${ TOTAL_SUM } durante los 2 primeros años"],"Billed at ${ TOTAL_SUM } for the first year":["A un precio de ${ TOTAL_SUM } durante el primer año"],"You save ${ SAVE_SUM }":["Ahorras ${ SAVE_SUM }"]},"specialoffer:off":{"${ PERCENT_OFF } off":["−${ PERCENT_OFF }"]},"specialoffer:testimonial":{"I love my ProtonMail":["Adoro ProtonMail"],"My favorite email service":["Mi servicio de correo electrónico favorito"],"Thanks Proton for keeping us all safe in the complicated internet universe.":["Gracias, Proton, por brindarnos protección en este mundo salvaje de Internet."],"You get what you pay for. 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Includes ${ TOTAL_VPN_SERVERS }+ servers in ${ TOTAL_VPN_COUNTRIES }+ countries, connect up to 10 devices, access worldwide streaming services, malware and ad-blocker, and more.":["Accede a contenido bloqueado y navega con privacidad. Incluye ${ TOTAL_VPN_SERVERS } servidores en más de ${ TOTAL_VPN_COUNTRIES } países. 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can we help?":["¿Cómo podemos ayudarte?"],"No, contact support":["No, contactar con el equipo de asistencia"],"Please fill out one field after another":["Rellena un campo después de otro"],"Please make your selections":["Realiza tus selecciones"],"Proton account":["Cuenta de Proton"],"Proton for Business":["Proton for Business"],"Thank you for your feedback":["Gracias por tus comentarios"],"What can we help with?":["¿En qué podemos ayudarte?"],"Yes":["Sí"]},"support_modal_search_query":{"Search query":["Consulta de búsqueda"]},"support_search_button":{"Search":["Buscar"]},"support_search_i_am_looking_for":{"I'm looking for":["Busco"]},"SupportForm":{"For a faster resolution, please report the issue from the Bridge app: Help > Report a problem.":["Para una resolución más rápida, informa del problema desde la aplicación Bridge: Ayuda > Notificar un problema."],"Information":["Información"]},"SupportForm:option":{"Account Security":["Seguridad de la 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How to troubleshoot missing messages in your email client | Proton
How to troubleshoot missing messages in your email client
Lectura
2 min
Categorías
Common issues and questions
Proton Mail Bridge
Because Bridge is an application that works on your device to connect your email client to Proton servers, a process that stores some data locally on your computer. In rare cases, you might find messages missing from your email client.
Your messages, however, are always accessible from Proton Mail native applications.
This article will guide you through resolving any issues with missing messages.
Determine why the messages are missing
First, restart Bridge, and then your email client, to ensure they are connected.
Here are some questions you can answer to determine why the messages are missing:
Are old messages missing?
Are you still receiving new messages?
Are the missing messages from a specific time-frame?
If you answered yes to at least two of these questions, proceed to resynchronizing Bridge with Proton servers. Otherwise, continue reconfiguring your account into the email client. Both of these steps will be explained below.
Note: If you are using Split Address mode, the messages will only appear in the address they are stored in. Typically, the messages belong to the address where they were received or sent. If you have imported old messages using Easy Switch, however, the messages might be in the inbox where they were imported.
Resynchronizing Bridge with Proton servers
In the rare case when Bridge is out of sync with Proton servers, this option will allow you to ensure Bridge is up-to-date, ensuring the messages you see in Bridge match the ones you see on the web app.
The quickest way to resynchronize is to enable Split Address Mode, and then disable it again (or vice versa, if you currently have it enabled).
To toggle Split Address Mode, open Bridge, then choose your account from the left side and click on the “Split Addresses” toggle.
Your messages will begin to resynchronize. They will soon reappear in the email client.
In case you don’t see messages in your inbox, you might need to reconfigure your email client.
Reconfiguring your email client
Removing and re-adding your account to the email client will reestablish the connection and refresh the email client’s message cache. This will ensure the messages are up to date in the email client.
Here’s how to re-add the account in your email client.
Outlook for Windows
Go to File → Settings → Account Settings.
From here, choose your account, and click Remove.
Lastly, you can use one of our guides to re-add the account depending on your version of Outlook: