Deleting custom email addresses

Reading
3 mins
Category
Addresses and identities

To delete a custom email address, you must first delete the emails associated with it. This is because the keys paired with the email address are also deleted in the process, and you will no longer be able to read your emails (since they cannot be decrypted).

If there are emails that have not been deleted, you will receive an error message: Address cannot be deleted while messages associated with this address exist

1. The easiest way to locate all your emails for a specific email address is through the advanced search option located at the top of your inbox. Select the dropdown arrow button beside the Search messages bar → More search options.

2. In the dropdown menu, you can use the Sender and Recipient fields to locate specific messages. Once you’ve entered your addresses, select Search to start the search.

3. The search results will only include the emails you have sent or received at these addresses. Select all of them by checking the box at the top and delete them by clicking on the Trash icon. If the search results contain more than 50 messages, please go through the subsequent pages to erase all of them.

Check box to select all search results and trash icon to delete them

4. Now click on Trash in the left sidebar. Select all emails by checking the box at the top and permanently delete them by clicking on the X button.

Buttons to select and permanently delete messages in the Trash

5. You should now be able to delete your custom email address. Click on Settings and Go to Settings at the top right of your inbox.

6. Select Identity and addresses in the left sidebar. Under My addresses, select the email address you want to delete and click on Delete. Your custom email address is now deleted.

Note: Email addresses with the default domains proton.me, protonmail.com, protonmail.ch, and pm.me can only be disabled, not deleted.

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