Proton

State of the Proton Mail Waiting List

Dear Early Adopters,

When we released Proton Mail Beta to the public on May 16, 2014 after nearly a year of development, we were expecting maybe a few thousand users to try out our system over the summer.  However, within 2 days, we shot past 20k users and were overwhelmed by the global demand.  In order to keep our servers and ourselves from getting crushed by the influx of traffic and user requests, we had to turn off instant access and funnel new sign ups onto our waiting list.

To speed up the development of Proton Mail(new window) and bring privacy to people faster, we wanted to make it possible for the team to work full time so we launched our crowdfunding campaign(new window) on June 17th.  Our goal was $100k, but once again, privacy conscious individuals from around the world joined our cause and we blew past our goal in 3 days.  More and more people realized the importance of privacy and learned about our unique project. When the campaign ended in July, we had raised over $500k and our waiting list stood at over 200k.Below is our schedule for inviting users.

September 2014: 10,000

October 2014: 10,000

November 2014: 100,000

December 2014: 100,000

Over the last few months, we have been working hard to improve Proton Mail and scale up to meet the global demand.  Some of you have asked us why it is taking so long.  When will I get my invite?  As much as we would like to give Proton Mail to everyone, the reality is that we are not an established internet giant with server farms and thousands of engineers / support staff.

Our focus on protecting our users’ privacy means we cannot use cloud services such as AWS even though that would be much easier.  Instead, we must buy our own servers and install them in datacenters in Switzerland, which is a time consuming and costly process.  In addition to getting the hardware and software to scale, we must also grow our engineering and customer support teams.  We require new members to not only be smart and capable, but also are trustworthy and live by the highest ethical standards.  These things all take time but we believe in the long run, it is important to get right.

For those who are still waiting for Proton Mail invites, the light is shining brightly at the end of the tunnel!  We are doing additional infrastructure upgrades and plan to send invites to most of the current waiting list starting in mid-November.  By the holiday season, everyone who has been waiting for more than a month should have received a secure and private Swiss email account.  Over the next several months, we will put the remaining crowdfunding contributions to use building the ProtonMail mobile apps and many new features to make Proton Mail complete.  Thanks for your support and patience!

server(new window)
Installing servers near Zurich.

Related articles

An illustration of a laptop with chains and a padlock on the screen to represent a ransomware attack
A ransomware attack is a serious threat for an organization. Here's what they are, how to avoid them, and 11 of the most well-known incidents.
Is Google Calendar private
This article explores what’s at stake when you use Google Calendar, and how using Proton Calendar gives you control over your data.
The cover image for a blog advertising the new Proton Pass switch campaign
Switch from your current password manager to Proton Pass and we’ll pay for the remainder of your contract. Learn how to switch.
An image showing Proton Drive's open-source code in GitHub
Proton Drive’s desktop apps are open source, meaning you can review the code of any Proton Drive app for yourself.
how to create a business email account
This article explains how to create a business email account that’s secure by default using Proton Mail.
A cover image for a Proton blog about how to safely share your wifi password - image shows a wifi symbol with a button saying 'share' with a key symbol
Is it safe to share Wi-Fi passwords in a text? Here’s how to share your Wi-Fi password easily and securely on any device, from any location.