How to load images by default

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7 mins
Category
Receive and read emails

Images often contain tracking pixels that send information back to its sender, including when the email was read, your IP address, the type of software used to read the email, and cookies previously stored on your device by the sender. 

This classic “spy pixel”, also known as a web beacon, is a transparent 1 x 1 GIF image that can be embedded in regular images and company logos. The use of pixel tracking by commercial companies is widespread, making them a serious threat to your privacy.

Although Proton Mail’s enhanced tracking protection(new window) blocks these email trackers on the web app and is enabled by default, Proton Mail doesn’t load images in your emails automatically by default.

But you can set images to load automatically. This article explains how to load images in your emails manually or set them to load automatically:

Loading images manually (web app)
Loading images automatically (web app)
Loading images on Android
Loading images on iPhone and iPad (iOS and iPadOS)
Images still not loading by default?

Loading images manually

1. Log in to Proton Mail at mail.(new window)proton(new window).me(new window) and open the email with the images you wish to load. You should see a banner at the top of the email that says Load embedded images.

Load embedded images banner

Or, if the images are remotely hosted, you’ll see the message This message contains remote content.

Banner saying this message contains remote content

2. Click on Load embedded images or Load. You should now see the embedded or remote images displayed in your email.

Loading images automatically

To load embedded images automatically:

1. Log in to Proton Mail at mail.proton(new window).me(new window) and click Settings → Go to settings → Proton Mail → Messages and composing.

2. Switch on the Auto-load embedded images switch.

Auto-load embedded images switch

To load remote images automatically:

1. Click Settings → Go to settings → Proton Mail → Email privacy.

2. Switch off the Ask before loading remote content switch.

Ask before loading remote content switch.

It is safe to automatically load remote content when enhanced tracking protection is enabled (when the Block email tracking switch above is turned on). This allows you to enjoy the extra context provided by images while staying safe from trackers.

However, please be aware that the Ask before loading remote content setting in the web app is synced with our mobile apps, so if you disable the settings in the web app, it will also be disabled in your mobile apps.

Enhanced tracking protection is currently only available in the web app, so if you use our mobile apps, we recommend keeping Ask before loading remote content enabled.

Loading images on Android

To update your image settings in the Android app:

1. Tap Settings.

2. Select your account and scroll down and tap Privacy.

Android privacy option

3. To set images to load automatically, turn on the Auto Show Remote Images and Auto Show Embedded Images switches.

To load images manually, turn off these two switches.

Loading images on iPhone and iPad (iOS and iPadOS)

In the Proton Mail iOS app, embedded images are always displayed by default.

To change how images are loaded:

1. Tap Settings.

2. In the Account settings section, tap Privacy.

3. To set images to load automatically, turn on the Auto show remote content and Auto-load embedded images switches.

To load images manually, turn off these two switches.

Auto show remote content and auto-load embedded images

Please note: The show images feature only applies to images embedded in a message through an external link. An image stored in the message directly will be displayed as an attachment at the bottom of the message. If you do not see images in a message that you were expecting to see, please check the attachments.

If you are not seeing images in a message that you were expecting to see, please check the attachments of the message.

Images still not loading by default?

If the images in your emails still do not load automatically, your browser’s settings might be preventing this. You can check the image settings in your browser by following these steps:

Firefox

Open Firefox and type in about:preferences#privacy in the address bar. Under Enhanced Tracking Protection, select Standard.

(new window)

Chrome

Open Chrome and type in chrome://settings/content/images/ in the address bar. Under Default Behaviour, select Sites can show images.

(new window)

Edge

Open Edge and type in edge://settings/content/images/ in the address bar. Under Images, activate the toggle to show all images by default.

(new window)

Brave

Open Brave and type in brave://settings/content/images/ in the address bar. Under Images, activate the toggle to show all images by default.

(new window)

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