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Update on Belarus blocking Proton servers

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UPDATE Nov. 19, 2019: We have recently confirmed that our users in Belarus can access Proton Mail(new window) and Proton VPN(new window) once again. While there has been no official communication as to why Proton Mail and Proton VPN were unblocked (or why we were blocked in the first place), public outcry seems to have played a part. Both Roskomsvoboda(new window), a Russian anti-censorship organization, and Habr(new window), a Russian-language collaborative blog similar to Hacker News, quoted our blog post. We thank our users for their support. Going forward, we hope governments contact us via the proper legal channels if they are pursuing a legitimate criminal investigation.

On Nov. 15, we confirmed that the Belarusian government is blocking Proton Mail and Proton VPN IP addresses. We are still investigating the block and reaching out to Belarusian authorities to restore email and VPN access to our many users in the country.

Although the government has not released a statement, local reports suggest the government is blocking Proton Mail allegedly because of suspected criminal activity by one of our users. We take strong action against illegal activity on our site, and we are happy to assist law enforcement through the proper legal channels.

However, we do not believe the wholesale blocking of Proton is justified, and we condemn this form of Internet censorship.

What we know about the block

On Friday, media outlets(new window) and users in Belarus began reporting that Proton Mail and Proton VPN were not accessible. 

Through contacts in Minsk, we confirmed that specific IP addresses of Proton servers were being blocked by Internet service providers. As a result, users within Belarus cannot currently use Proton Mail or Proton VPN.

Some information suggests the government’s decision to block Proton may have been motivated by bomb threats allegedly coming from a Proton Mail email address. However, like a similar temporary block by the Russian government(new window) in March, this explanation does not make sense: blocking access to Proton Mail would not prevent cybercriminals from sending threatening emails by using another email service, and would not be effective if the perpetrators were located outside of Belarus. It is also likely that cybercriminals would be able to easily bypass the block.

Blocking an entire email service is an ineffective and misguided method of responding to the criminal actions of individual users, especially when millions of people use Proton Mail to communicate and protect their privacy. This is akin to blocking Twitter entirely just because some Twitter users are engaged in criminal activities. It is not possible to prevent all criminal use of Proton Mail, but there are established legal procedures for handling such incidents.

Proton is committed to preventing the use of our platform for illegal activities. We comply fully with Swiss law, and we will cooperate with criminal investigations to the extent required by law. There are well-established international legal procedures for requesting the disabling of the offending account and opening a formal police investigation in Switzerland. However, in this case, neither Proton Mail nor Swiss authorities were contacted regarding this matter, which is highly unusual.

Recommendations for users in Belarus

If you are affected by this block, there are some ways you can bypass it. For now, we suggest taking these two steps:

1. Use Tor

The most effective way to bypass censorship of Proton Mail is to connect to the Tor network. Anyone can easily connect to Tor using the Tor browser (Download the Tor browser here(new window)). Once connected on Tor, you can access Proton Mail normally without any issues. If Tor is also blocked, the Tor Project has provided simple instructions:

If you want to be extra secure, as an optional step, you can also access Proton Mail by using  our hidden service at protonirockerxow.onion 

2. Complain to your Internet service provider

Public pressure from ISP customers may encourage the Belarusian government to remove the block and try a different approach. This tactic may have previously played a part in helping us get unblocked in Turkey(new window) and Russia. 

You should also encourage your contacts to use Proton Mail (and Tor if necessary). When your contacts also use Proton Mail, your messages are automatically end-to-end encrypted, meaning no one can access them, including us. Sending emails between Proton Mail accounts can also help avoid different types of censorship methods that block the delivery of messages to our servers from non-Proton Mail accounts.

Going forward, we hope the Belarusian government will reconsider its policy, which has done nothing but served to reduce the Internet security of its own citizens by denying them access to secure email. We are available to assist in any legitimate criminal investigations that follow the proper legal channels. 

Best Regards,
The Proton Team

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Ben Wolford(new window)

Ben Wolford is a writer and editor whose work has appeared in major newspapers and magazines around the world. Ben joined Proton in 2018 to help to explain technical concepts in privacy and make Proton products easy to use.

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