Question 1

What is Proton Mail?

Accepted Answer

Proton Mail is the world’s largest end-to-end encrypted email service. Proton
Mail makes sure no one can access your emails, not even Proton, by using
end-to-end encryption and zero-access encryption. Proton Mail is one of the
services provided by Proton. We’ve also created Proton VPN(new window)
[https://protonvpn.com/], Proton Drive [/drive], Proton Pass [/pass] and Proton
Calendar [/calendar].

When you send an end-to-end encrypted email with Proton Mail, your message is
encrypted on your device and can only be decrypted by your recipient with the
corresponding encryption key. With Proton Mail, all the encryption and
decryption happens in the background, meaning anyone can use encrypted email,
regardless of technical ability.

Question 2

Is Proton Mail free?

Accepted Answer

Proton Mail will always offer a free encrypted email plan that provides secure
email functionality with basic features. Our free email accounts offer the same
level of encryption as any of our paid plans.

If you upgrade to one of our paid plans, you will receive advanced email
features, such as additional email addresses, extra storage, custom email
domains, and unlimited messages. You will also be supporting our mission to
build a better internet where privacy is the default.

Question 3

Is Proton Mail safe?

Accepted Answer

We ensure that Proton Mail is as safe as possible by using end-to-end encryption
and zero access encryption, meaning that no one — not even Proton — can read the
contents of your emails.

Proton Mail data is also protected by strong Swiss privacy laws, and we can only
respond to official requests from Swiss authorities. All Proton Mail apps are
open source, so anyone can view their code, and we commission independent
third-party experts to audit our code to ensure they are safe.

Question 4

Can I create a free email account?

Accepted Answer

Yes, we will always offer a free email plan for anyone who needs it. Unlike
other providers, you can create a free email account with Proton Mail without
sacrificing your privacy. Proton Mail Free plans are funded by those who choose
to support us by subscribing to one of our paid plans.

To create your free email account with Proton Mail, you can click Get Proton for
free in the table above, or go directly to our signup page
[https://account.proton.me/mail/signup?currency=USD]. The Proton Mail Free plan
comes with 500 MB of Mail storage, which you can increase up to 1 GB by
completing the Get started with Proton [/support/get-started-mail] checklist.

Question 5

How can I upgrade my Proton Mail Free account?

Accepted Answer

You can upgrade your Proton Mail plan at any time by logging into your account
at account.proton.me [https://account.proton.me/mail] and clicking Upgrade in
the top right corner of your screen. From there, you can select the plan that’s
right for you, depending on which advanced features you need.

Question 6

How do I get Proton Calendar?

Accepted Answer

When you sign up for any Proton Mail plan, you automatically get access to your
own Proton Calendar [/calendar]. You can access Proton Calendar by going to
account.proton.me/calendar [https://account.proton.me/calendar] or by using the
app switcher in your Proton Mail inbox. If you have a Proton Mail Free plan, you
will have access to one personal calendar, but with our Mail Plus or Proton
Unlimited plans, you can use up to 25 personal calendars.

Question 7

How can I expand my Proton Mail storage?

Accepted Answer

Our free email plan comes with 500 MB of Mail storage. You can increase this
amount to 1 GB for free by completing these simple actions from the Get started
with Proton [/support/get-started-mail] checklist:

* Discover how our privacy features protect you
 * Set up automatic forwarding from Gmail
 * Change an account login to your Proton Mail address
 * Get the Proton Mail app on your iPhone or Android device

If you subscribe to our Mail Plus plan, you can increase your storage to 15 GB.
The most storage you can receive is 3 TB, which comes with a subscription to
Proton Family.

Question 8

How do I switch to Proton Mail from another email provider?

Accepted Answer

You can easily switch to Proton Mail from Gmail, Yahoo, and Outlook by using our
Easy Switch [/support/easy-switch] tool. Easy Switch imports all your existing
folders and messages into your new Proton Mail inbox, encrypting them the moment
they arrive. Once you have completed the Easy Switch setup, your messages and
folders will be imported automatically without any further input from you. The
migration process happens in the background so you can continue using Proton
Mail as you normally would.

Question 9

Can I choose my own email address?

Accepted Answer

Yes, you can choose your own email address as long as it hasn’t been taken by
another user. If you’re on a paid plan, you can also send emails with a @pm.me
address.

Question 10

How can I access my Proton Mail inbox?

Accepted Answer

You can access your Proton Mail inbox by visiting our web app at
account.proton.me [https://account.proton.me/mail] or downloading the Proton
Mail app for iPhones or Android devices from their respective app stores. To use
Proton Mail on your desktop, you can use the Proton Mail Desktop app
[/mail/download]. If you prefer to use another email client, you need to
download Proton Mail Bridge [/mail/bridge], which is currently available for
anyone with a paid Proton plan.

Question 11

Can I add my family to my Proton Mail plan?

Accepted Answer

Yes, you can upgrade to our Proton Duo or Family [/family], which can be shared
among up to 6 family members or friends and include up to 3TB of total storage.

Features
Storage
Users
Priority customer support
Easy Switch import assistant
Proton Sentinel program
Dark Web Monitoring

Email addresses
Support for custom email domains
Messages per day	Unlimited	Unlimited	Unlimited	Unlimited
Folders	Unlimited	Unlimited	Unlimited	Unlimited
Labels	Unlimited	Unlimited	Unlimited	Unlimited
Custom filters	Unlimited	Unlimited	Unlimited	Unlimited
Attachments size	25 MB	25 MB	25 MB	25 MB
Desktop app	14-day free trial
HTML signatures
End-to-end encryption
Password-protected emails
Encrypted contact details
Hide-my-email aliases	Unlimited	Unlimited	Unlimited	Unlimited
Short @pm.me address
Contact groups
Email client support (via IMAP/SMTP)
Auto-reply
Catch-all email
Automatic forwarding
Auto-delete spam and trash
Schedule and snooze emails for any time
New Proton Scribe writing assistant		Add-on with free trial	Add-on with free trial

Personal calendars
End-to-end encryption
Calendar sharing
Send and receive invitations

Drive storage
Online document editor
End-to-end encryption
Share files and folders via link
Advanced sharing security
Version history

Devices
Countries	5 countries	5 countries	5+ servers in 5+ countries	5+ servers in 5+ countries
VPN speed	Medium	Medium	Highest	Highest
Worldwide streaming services
P2P/BitTorrent
NetShield malware and ad-blocker
Secure Core servers
Tor over VPN
VPN Accelerator
Custom DNS
LAN connections
Strict no-logs policy
No ads
Unlimited volume/bandwidth
DNS leak prevention
Kill switch/always-on VPN
Encrypted VPN servers
Router support
Split tunneling (Android and Windows)

Vaults
Integrated 2FA authenticator
Unlimited logins and notes
Unlimited credit cards
Unlimited devices
Share with up to

Proton Mail plans for your privacy.

Premium value included

Premium value included

Premium value included

Featured in

Compare our plans

Simple, encrypted solutions,
to protect your business

Proton Mail FAQ

Proton Mail plans for your privacy.

Premium value included

Premium value included

Premium value included

Featured in

Compare our plans

Simple, encrypted solutions,to protect your business

Proton Mail FAQ

What is Proton Mail?

Is Proton Mail free?

Is Proton Mail safe?

Can I create a free email account?

How can I upgrade my Proton Mail Free account?

How do I get Proton Calendar?

How can I expand my Proton Mail storage?

How do I switch to Proton Mail from another email provider?

Can I choose my own email address?

How can I access my Proton Mail inbox?

Can I add my family to my Proton Mail plan?

Simple, encrypted solutions,
to protect your business