How to download, customize, or pay invoices

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3 mins
Category
Payments and invoices

If you have a paid Proton plan(new window), you’ll receive a new invoice when your subscription is activated, renewed, or canceled.

You can download, customize, or pay invoices in your account using the Proton Mail(new window) web app. It’s not possible to manage invoices in the iOS or Android mobile apps.

Download an invoice

To download or view an invoice:

1. Log in to your Proton Account at account.proton.me(new window) on a computer, click Settings → Go to settings → Dashboard, and scroll down to Invoices.

Invoices section in the Proton Mail Dashboard

2. Under the Action column, click the dropdown menu and select Download.

Option to download invoices

The PDF invoice will be downloaded to your device, showing the invoice’s status, time period, the plan your account is on, the cost, and any discounts or promotions you have applied to your account.

Note: To view an invoice instead of downloading it, click View in the Action column. This will open the PDF in a preview pane and allow you to download, print, or scroll between multiple invoices.

Customize an invoice

To add your name, address, or other information to your invoices:

1. Log in to your Proton Account at account.proton.me(new window) on a computer, click Settings → Go to settings → Dashboard, and scroll down to Invoices. Click Customize.

Option to customize invoices

2. Enter the details you want to add in the pop-up window and click Save. This information will now be included on any future invoices you download.

Box to add details to your invoice

Pay an invoice

To see which unpaid invoices you have and pay them:

1. Log in to your Proton Account at account.proton.me(new window) on a computer, click Settings → Go to settings → Dashboard, and scroll down to Invoices. Any unpaid invoices will be marked Unpaid.

2. Find the invoice you want to pay and click the Pay button in the invoice’s Action column. 

3. Enter your payment details in the pop-up window and click Pay to complete your payment.

The amount of time it takes for an invoice to be paid after sending the payment can vary depending on the payment method.

Invoices are delivered on the date the previous paid membership period ends. You will need to pay any unpaid invoices within 14 days of their issue date to ensure uninterrupted use of Proton services.

Learn more about the different invoice statuses(new window)

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