Question 1

How do I change or reset my password?

Accepted Answer

If you know your password and want to change it, you need to log in to the web
app.

1. Log in to your account at account.proton.me
[https://account.proton.me/login].

2. Click Settings → Go to settings → Account and password and then click Change
password.

3. Enter your new password in the New password and Confirm new password fields
and click Save.

If you've forgotten or lost your password, then you'll need to reset it. Proton
doesn’t have access to your password, so we can’t reset it for you if you forget
or lose it. But you can reset your password yourself if you’ve set an account
recovery method.

Learn more about how to reset your Proton password (account recovery)
[/support/reset-password]

Question 2

Can I merge two or more Proton accounts?

Accepted Answer

Yes, you can combine multiple Proton Accounts [/support/combine-accounts] to
access all your contacts and emails for multiple addresses from our web and
mobile apps. To do this, please contact support [/support/contact], who will be
pleased to assist you.

Question 3

What is 2FA, and how can you set it up?

Accepted Answer

One-factor authentication is something you know (your login details). Two-factor
authentication (2FA) [/support/two-factor-authentication-2fa] relies on an
additional thing you have. In Proton’s case, it's a phone (or tablet) running an
authenticator app. Unless an attacker both knows your login details and also has
physical access to your phone, they can’t access your account.

To secure your Proton Account with 2FA, log in at account.proton.me
[https://account.proton.me/login] and click Settings → Go to settings → Account
and password → Passwords and toggle the Two-factor authentication switch on.

Scan the QR code we generate for you with your authenticator app and use it to
generate one-time password (OTP) codes whenever you log into your Proton account
from a new device.

Question 4

How do I import my data (emails, calendars, and contacts) from another service
to Proton?

Accepted Answer

Proton’s Easy Switch [/support/easy-switch-contacts] tool makes it very easy to
import emails, calendars, and contacts, from other services, such as Google,
Yahoo!, and Outlook. Simply click Settings → Go to settings → Import via Easy
Switch, select which service you want to import from, and follow the
step-by-step instructions.

Question 5

How do I recover my encrypted messages and files?

Accepted Answer

If you reset your Proton password by email or phone, you won’t be able to read
your existing emails and other encrypted files due to the encryption that we
use. However, you can recover your files by using one of the data recovery
methods. Learn more about how to:

Recover your data if you remember your password
[/support/recover-encrypted-messages-files/#recovering-your-data-if-you-remember-your-password]

Recover your data using your recovery phrase
[/support/recover-encrypted-messages-files/#recovering-your-data-using-your-recovery-phrase]

Recover your data using your recovery file
[/support/recover-encrypted-messages-files/#recovering-your-data-using-your-recovery-file]

Reactivate keys: an alternative way to restore your data(new window)
[https://protonmail.com/support/knowledge-base/recover-encrypted-messages-files/#reactivate-keys-alternative-route-to-restoring-your-data]

Support for your Proton Account

Support for your Proton Account

Proton Account categories

Frequently asked questions

Support for all Proton services

Support for your Proton Account

Support for your Proton Account

Proton Account categories

Frequently asked questions

How do I change or reset my password?

Can I merge two or more Proton accounts?

What is 2FA, and how can you set it up?

How do I import my data (emails, calendars, and contacts) from another service to Proton?

How do I recover my encrypted messages and files?

Support for all Proton services