Support for Proton Drive
Find answers to your questions about Proton Drive. How can we help you?
Frequently asked questions
We plan to release Proton Drive for all major platforms. But for the moment, you can only access Proton Drive (beta) through the web app on your computer or mobile device using a browser.
To access Proton Drive (beta):
1. Log in to your account at account.proton.me(new window).
2. Go to Settings → Beta access and check the box Enable beta access.
3. Click on the App switcher at the top left and select Proton Drive.
No, the files you've uploaded to Proton Drive will not be affected in any way when we release Proton Drive for everyone. In short, we won't delete any data when Proton Drive comes out of beta.
All Proton plans now come with encrypted storage space shared between Proton Mail and Proton Drive (beta).
Our Proton Free plan comes with 500 MB of storage by default. After signing up for Free, you can boost your storage to 1 GB by completing four simple actions to complete your account setup.
If you'd like to further boost your storage, you'll need to upgrade to a paid plan. Unlike other free internet services, Proton doesn't harvest your personal data to generate revenue by showing advertisements. Instead, we offer paid plans that provide additional features, including increased storage capacity:
Proton Mail Plus: 15 GB
Proton Unlimited: 500 GB
Proton Visionary (legacy plan not available for purchase): 3 TB
Learn how to upgrade your Proton plan
If you need even more storage, consider one of our Proton for Business plans, which allows you to add more storage by adding users:
Proton Essentials: 15 GB per user
Proton Business: 500 GB per user
For example, if you wanted 2 TB of storage, you could sign up for Proton Business with four users (4 x 500 GB = 2 TB). You could then distribute that 2 TB of storage between yourself and up to three other users as you wish.
Proton Drive uses end-to-end encryption: File contents, filenames, and folder names are all encrypted with your private key before leaving your device. As we don't have access to your private key, we cannot access the files you upload to Proton Drive. Only you can access your data. This is known as zero-access encryption.
Please note that while the contents and names of your files are end-to-end encrypted, certain fields, such as file size, are not encrypted. We do this to enable certain server functions, such as sorting.
The size of the file you can upload is only limited by your available free storage space. In other words, if you have 10 GB of unused storage, you can store a file of up to 10 GB.
When you delete files in Proton Drive, it can take up to three hours to completely clear the storage space. If your storage doesn't clear automatically after three hours, please contact our Customer Support team. We'll be happy to help.
