How to create an organization

3 mins
Manage organization

Once you have added a custom domain(new window) to your account, you can create an organization. This enables multiple users to have email addresses using your custom domain.

Note: You cannot delete an organization once you’ve created it.

To create an organization:

1. Log in to your Proton Account at window) and go to Settings → Go to Settings Organization Multi-user support.

Enable multi-user support

2. Click the Enable multi-user support button to create your first organization. You will then be prompted to pick a name for your organization. This name is for private internal use only, so it will not be seen outside your account.

Give your organization a name

3. Select your organization’s encryption key strength. This key will be used to encrypt all data in your organization user’s accounts (not your private user(new window) accounts), giving you access to the data while preventing Proton Mail from accessing it. Click Submit once you have made your choice.

Set key strength

4. Set a password for your organization. This is what protects your key from Proton Mail, so it is critical that you do not lose or forget this password. It is the only way you can access your organization in the future. Click Submit when you’re done. 

If you lose this password then you will not be able to modify your organization’s settings. 

Learn more about organization password and organization keys(new window)

Set password

6. Allocate storage space to your administrator account. The amount of storage space you have available is determined by your plan. 

Allocate storage

Learn more about increasing your storage space(new window)

You can allocate your storage space(new window) among your organization’s users at a later point, but for now, you are allocating storage space only for the administrator account. This storage will be used for the administrator’s email contents and for files stored on Proton Drive(new window). Click Submit when you’re done.

Your organization is now activated. You should now see its name when you go to OrganizationOrganization and keys in your Proton Account Settings.

Organization activated

The next step is to add new users to your Proton Mail organization(new window)

How to set up an organization in Proton Mail

Step 1: Set up your custom domain(s)

Step 2: Create your organization(new window) (you are here)

Step 3: Add new users to your organization(new window)

Step 4: Migrate your existing email messages to Proton Mail(new window)

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