Proton for Business user roles

3 mins
Manage users

If you have a Proton for Business(new window) plan, you can create an organization(new window) and add users(new window) to it.

There are two types of account in a Proton organization:

  • Administrators
  • Users

We explain how these two user roles differ.


All administrators have full control over your organization and can perform any action. Because of this, make sure you trust somebody before you make them an administrator. There can be more than one administrator for your organization.

If there is more than one administrator, one administrator will be designated as the primary administrator. The primary administrator is usually the user that created the organization. The primary administrator is responsible for billing for the organization, and all invoices to be paid will be in the primary administrator’s account.


Users are accounts in your organization which are not administrators. Users can log in using their email address and password and have their own inboxes.

They can only view and manage their own account. They cannot view or manage any details at the organization level.

Changing roles

Any administrator can promote users to administrators, or demote other administrators to users. To do this:

1. Log in to your administrator Proton Account at window) and go to Settings → Go to Settings → OrganizationUsers and addresses and click the Edit button next to the user whose role you wish to change.

Change roles 1

2. Turn the Admin switch on to promote the user to an administrator, or off to demote an administrator to a regular user.

Change roles 2

When the user next logs into their Proton Account they must enter the organization password(new window) to complete the process.

The primary administrator can also be demoted to a user by another administrator. When this happens, the administrator that demoted the primary administrator becomes the new primary administrator and is now responsible for payments for the organization.

Private users

By default, users and administrators are all public, meaning that any administrator can read their emails. But you can also create private accounts which are not accessible to administrators.

Learn more about private users(new window)

How to set up an organization in Proton Mail

Step 1: Set up your custom domain(s)

Step 2: Create your organization(new window)

Step 3: Add new users to your organization(new window)

Step 4: Migrate your existing email messages to Proton Mail(new window)

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