How to manage public users of your organization
If you’ve purchased a Visionary plan (legacy users only) or any Proton for Business plan with two or more users, you can add new users(new window).
There are two types of users:
- Non-private users (the default)
- Private users
Learn more about private and non-private user accounts(new window)
You can only access the mailboxes of your non-private users. If you set a user as private, you cannot undo this, and the mailbox cannot be accessed by any administrators.
To access a non-private user’s mailbox:
1. Log in to your administrator Proton Account at account.proton.me and click Settings → All settings → Organization → Users and addresses.
2. In the Actions column next to the user whose account you wish to access, click ∨ and select Sign in from the dropdown menu.
You will be asked to enter your login password for the admin account you are currently using.
![](https://res.cloudinary.com/dbulfrlrz/images/w_1024,h_509,c_scale/f_auto,q_auto/v1714639177/wp-pme/sign-in_30553b08f7/sign-in_30553b08f7.png?_i=AA)
For more on how to use Proton Mail with your organization, check our Proton for Business FAQs(new window).