Proton for Business private users

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2 mins
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Manage users

If you have a Proton for Business(new window) plan, you can create an organization(new window) and add users(new window) to it. These users can be either non-private users or private users.

By default, all users are non-private, which means their emails can be read by any organization administrator(new window). This might be desirable for employee oversight and compliance reasons. 

Only administrators can access the messages of your organization’s non-private users.

Proton Mail cannot access the emails of ANY user of your organization, including non-private users.

As an administrator, you can designate a user as a private user when you add them or at a later time. A private user’s messages can only be accessed with that user’s login credentials. Administrators will not be able to access a private user’s messages.

Administrators cannot change a private user into a non-private user. To do this, you would need to delete the user account entirely and then recreate it.

If a private user loses or forgets their password, they must reset it using their recovery email address. The administrator cannot change their password for them.

How to designate a new user as a private user

When adding a new user(new window), turn the Private switch on.

Screenshot of adding a new private user

How to designate an existing user as a private user

1. Log in to your administrator Proton Account at account.proton.me(new window) and go to SettingsOrganizationUsers and addresses. Click Edit in the Action column next to the user.

Edit a user's role

2. Turn the Private User switch on and click Submit (you may be asked to sign in again using your Proton password to continue).

Make a user private

How to set up an organization in Proton Mail

Step 1: Set up your custom domain(s)

Step 2: Create your organization(new window)

Step 3: Add new users to your organization(new window)

Step 4: Migrate your existing email messages to Proton Mail(new window)

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