Private users in Proton organizations
If you have a Proton for Business plan or a legacy Proton Visionary plan, you can create an organization and add users to it. These users can be either non-private users or private users.
By default, all users are non-private, which means any organization administrator can read their emails. This might be desirable for employee oversight and compliance reasons.
Only administrators can access the messages of your organization’s non-private users.
Proton can’t access the emails of ANY user of your organization, including non-private users.
As an administrator, you can designate a user as a private user when you add them or anytime later. A private user’s messages can only be accessed with that user’s login credentials. Administrators can’t access a private user’s messages.
Administrators can’t change a private user into a non-private user. To do this, you must delete the user account and recreate it.
If a private user loses or forgets their password, they must reset it using their recovery email address. An administrator can’t change their password for them.
How to designate a new user as a private user
When adding a new user, turn the Private switch on.
How to designate an existing user as a private user
1. Log in to your administrator Proton Account at account.proton.me(new window) and go to Settings → Organization → Users and addresses. Click Edit in the Action column next to the user.
2. Turn the Private switch on and click Submit (you may be asked to sign in again using your Proton password to continue).
How to set up an organization in Proton Mail
Step 1: Set up your custom domain(s) (optional for Proton Visionary)
Step 2: Create your organization
Step 3: Add new users to your organization
- User roles
- Private users (you are here)
- Catch-all email addresses