How to restore organization administrator privileges

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5 mins
Category
Manage users

If you have a Proton Mail for Business(new window) plan and you’re an administrator(new window), there are certain situations in which you may lose access to your administrator privileges.

You can lose your administrator privileges in the following situations:

In these situations, your administrator privileges will be restricted. The following actions will no longer be permitted:

How to restore full administrator privileges

Administrator privileges for your account can be restored in the following situations:

Another administrator performed an organization password reset or organization key change, and knows the new organization password

If another administrator in your organization performed an organization password reset or organization key change, you will need to ask that other administrator for the new organization password. 

Entering this new organization password will restore your full administrative privileges. If you enter an incorrect password, you will see an error message.

You reset your account password, but you still know the organization password

If you have restricted privileges because you reset your Proton password, but you still know the organization password, you can restore administrator privileges:

1. Log in to your Proton Account at account.proton.me(new window) and go to Settings → Go to settingsOrganizationOrganization and keysPassword and keys.

2. Enter the organization password when prompted.

All administrators have forgotten the organization password, but at least one administrator can still log in to their Proton Mail account

In this case, the administrator who can still log in can change the organization password(new window), and give you the new organization password. Entering this new organization password will restore full administrator privileges.

How to change your organization password

If nobody in your organization knows the organization password, an administrator who has access to their Proton Mail account can change it. If this is you, it is your responsibility to communicate the new organization password to the other organization administrators.

1. Log in to your Proton Account at account.proton.me(new window) and go to Settings → Go to settings → Organization → Organization and keys → Password and keys.

2. Select Change password.

3. Choose a new password for your organization and click Save (as a security measure, you will also be asked to reconfirm your account password).

No one in your organization has the organization password, and no administrators can access their Proton Mail accounts

If this happens, you will need to reset both your Proton Account password and the organization password. Resetting the organization password has the following consequences:

  1. You will no longer be able to read the emails of organization users that were secured with the old password.
  2. All other administrators will have restricted privileges until they have followed the steps on this page to restore their administrative privileges.

Resetting the organization password should therefore only be done as a last resort. 

How to reset the organization password

1. Reset your Proton password(new window).

2. Go to Settings → Go to settingsOrganizationUsers and addresses and convert all non-private users in your organization to private users or remove them.

Learn more about private and non-private users (new window)

You cannot reset your organization password if your organization has non-private users. 

3. Go to Settings → Go to settingsOrganizationOrganization and keys. You will be shown a pop-up window asking you to restore administrator privileges. Click Reset keys.

If you close this window, you will also see the same option in the main settings screen. Click Reset organization keys.

Alternative way to reset your organization password
(new window)

4. Select an encryption scheme for the key, then click Next.

5. Choose a new password, and click Save (you will also need to confirm your Proton Account password). 


How to set up an organization in Proton Mail

Step 1: Set up your custom domain(s)

Step 2: Create your organization(new window)

Step 3: Add new users to your organization(new window)

Step 4: Migrate your existing email messages to Proton Mail(new window)

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