Proton

Proton Account

    1. Support
    2. Proton Account

    What happens if my usage exceeds the limits of my plan?

    If you downgrade your Proton subscription while using more storage (or user accounts) than your new plan allows, your access may be limited.

    1. Support
    2. Proton Account

    How to add, remove, or edit a payment method

    Learn how to add, remove, and edit payment methods (cards and PayPal) in your Proton Account settings.

    1. Support
    2. Proton Account

    Troubleshooting sign-in issues

    Can't sign in to your Proton Account? Find quick solutions to common sign-in and authentication issues. Can't login, login problems

    1. Support
    2. Proton Account

    Proton’s end of 2024 sale

    Discover all the details about Proton’s end-of-year sale.

    1. Support
    2. Proton Account

    Proton’s 2023 end of year sale

    See details about the deals on Proton products during our 2023 end of year sale.

    1. Support
    2. Proton Account

    How to claim student discount on Proton services

    Find out how our student discount works, and how to claim your Proton student discount through Student Beans.

    1. Support
    2. Proton Account

    Guidance for your Proton Account password

    To keep your Proton Account secure, we recommend not saving your Proton Account password within Proton Pass: Find out what to do instead.

    1. Support
    2. Proton Account

    Help us improve Proton apps

    We explain what anonymous usage statistics you share with Proton and how they help us improve our service. We also explain how to opt out.

    1. Support
    2. Proton Account
    3. Security and privacy

    The Proton Sentinel high-security program

    The Proton Sentinel program protects your account and lets you monitor login attempts with detailed logs. We explain how to use it.

    1. Support
    2. Proton Account
    3. Security and privacy

    An analysis of false claims by Venak Security

    We provide a detailed response to false claims by Venak Security regarding the security of Proton software.

    1. Support
    2. Proton Account
    3. Security and privacy

    Infrastructure and Threat Model

    Learn more about Proton Mail’s Infrastructure and Threat Model

    1. Support
    2. Proton Account
    3. Security and privacy

    How to verify Proton APKs

    How to use the hash values of we publish to ensure APK files your download from Proton can be trusted

    1. Support
    2. Proton Account
    3. Security and privacy

    Help us improve Proton apps

    We explain what anonymous usage statistics you share with Proton and how they help us improve our service. We also explain how to opt out.

    1. Support
    2. Proton Account
    3. Manage account

    What happens if my usage exceeds the limits of my plan?

    If you downgrade your Proton subscription while using more storage (or user accounts) than your new plan allows, your access may be limited.

    1. Support
    2. Proton Account
    3. Get help

    How to report a problem using our web app

    If you've found a bug in Proton Mail, you can report it directly to us in the Proton Mail web app. Learn how.

    1. Support
    2. Proton Account
    3. Get help

    How to send us screenshots

    When sending a bug report via Proton Mail for web or mobile browser, you can add a screenshot that shows the issue you are experiencing. There are multiple ways to take a screenshot depending on the operating system you are using. These are a few suggestions.

    1. Support
    2. Proton Account
    3. Get help

    How to change language setting in Proton Mail? | Proton

    A simple and quick guide on how to change the language settings in Proton Mail Account in the web app, Android and iOS. Check step-by-step instructions now!

    1. Support
    2. Proton Account
    3. Get help

    Proton support and Zendesk

    To meet the needs of our growing customer base, Proton Mail works with Zendesk to quickly and efficiently answer your support needs.

    1. Support
    2. Proton Account
    3. Create account

    Using Proton services without a Proton Mail address

    Find out how to use Proton apps with your current email address and how to add a Proton Mail address to enjoy our private ecosystem fully.

    1. Support
    2. Proton Account
    3. Create account

    Proton Mail security checklist for new account owners

    Congratulations on your new Proton Mail account. Here are the 10 most important things you can do right now to keep it secure.

    1. Support
    2. Proton Account
    3. Create account

    How to create a SimpleLogin account using a Proton Account

    SimpleLogin is part of the Proton encrypted ecosystem. Find out how to set up SimpleLogin using your Proton Account.

    1. Support
    2. Proton Account
    3. Create account

    How to create a free email account

    Create a free email account with Proton Mail, the world’s most popular encrypted email service that puts your privacy first.

    1. Support
    2. Proton Account
    3. Create account

    Human verification

    Learn about the Human Verification methods you can use to create a free Proton Mail account, when they are available, and when they are not

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