How to enable or disable conversation view

Reading
3 mins
Category
Receive and read emails

Conversation view groups messages from the same conversation together in your Proton Mail inbox so they’re easy to follow and respond to.

Conversation view in the web app

We explain how conversation view works and how to enable or disable it on the web app or your iPhone or iPad (iOS or iPadOS apps).

Conversation view is not yet available on the Android app.

How does conversation view work?

We can’t read the contents of emails because all messages are stored using zero-access encryption(new window). So we use advanced heuristics on the email headers(new window), subject line, and conversation participants to match and thread messages.

However, this does leave a small amount of room for error, particularly if some of these elements are missing (for example, not all email providers include all the standard information in their email headers).

Conversation view on the web app

To enable or disable conversation view in the web app:

1. Log in to your Proton Account at account.proton.me(new window) and go to Settings → Go to settings → ProtonMail → Messages and composing.

2. Turn the Conversation grouping switch on or off to enable or disable conversation view.

Conversation grouping switch on the web app

Conversation view on iOS and iPadOS

To enable or disable conversation view on your iPhone or iPad (iOS or iPadOS apps):

1. Open the Proton Mail app and go to the hamburger menu (≡) → Settings → Account settings → [your account name] → Mailbox → Conversation.

Conversation option in Account settings menu

2. Turn the Enable conversations switch on or off to enable or disable conversation view.

Conversation view on Android

Conversation view is not yet available on the Android app but will be coming soon. Keep an eye on the Proton Mail blog for future announcements.

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