all-in-one privacy solution":["Proton Unlimited es solución de privacidad más completa"],"Black Friday":["Black Friday"],"No ads. Privacy by default.":["Sin publicidad. La privacidad por bandera."],"People before profits":["Nos importan las personas, no los beneficios"],"Security through transparency":["Seguridad con transparencia"],"The best Proton Mail ${ BLACK_FRIDAY } deals":["Las mejores ofertas del ${ BLACK_FRIDAY } de Proton Mail"],"The world’s only community- supported email service":["El único servicio de correo electrónico con apoyo de la comunidad"]},"specialoffer:limited":{"${ hours } hour":["${ hours } hora","${ hours } horas"],"${ hoursLeft }, ${ minutesLeft } and ${ secondsLeft } left":["Tiempo restante: ${ hoursLeft }, ${ minutesLeft } y ${ secondsLeft }"],"${ minutes } minute":["${ minutes } minuto","${ minutes } minutos"],"${ seconds } second":["${ seconds } segundo","${ seconds } segundos"],"Limited time offer":["Oferta por tiempo limitado"]},"specialoffer:listitem":{"Create multiple addresses":["Crea varias direcciones"],"Hide-my-email aliases":["Alias de hide-my-email"],"Quickly unsubscribe from newsletters":["Date de baja rápidamente de boletines"],"Use your own domain name":["Usa tu propio nombre de dominio"]},"specialoffer:logos":{"As featured in":["Hablan de nosotros"]},"specialoffer:metadescription":{"Get an encrypted email that protects your privacy":["Apuesta por un servicio de correo electrónico cifrado que protege tu privacidad"]},"specialoffer:metatitle":{"Proton Mail Black Friday Sale - Up to 40% off":["Rebajas de Black Friday de Proton: hasta un 40 % de descuento"]},"specialoffer:newmetadescription":{"Get up to 40% off Proton Mail subscriptions this Black Friday. Find great deals on our secure end-to-end encrypted email plans.":["Contrata Proton Mail con hasta un 40 % de descuento en las rebajas de Black Friday. Encontrarás nuestros planes de correo electrónico cifrado de extremo a extremo al mejor precio."]},"specialoffer:newmetatitle":{"Proton Mail Black Friday sale | Up to 40% off secure email":["Rebajas de Black Friday en Proton Mail | Correo electrónico seguro con hasta un 40 % de descuento"]},"specialoffer:note":{"* Billed at ${ TOTAL_SUM } for the first year":["* A un precio de ${ TOTAL_SUM } durante el primer año"],"*Billed at ${ TOTAL_SUM } for the first 2 years":["*A un precio de ${ TOTAL_SUM } durante los 2 primeros años"],"30-day money-back guarantee":["Garantía de devolución de 30 días"],"Billed at ${ TOTAL_SUM } for the first 2 years":["A un precio de ${ TOTAL_SUM } durante los 2 primeros años"],"Billed at ${ TOTAL_SUM } for the first year":["A un precio de ${ TOTAL_SUM } durante el primer año"],"You save ${ SAVE_SUM }":["Ahorras ${ SAVE_SUM }"]},"specialoffer:off":{"${ DISCOUNT } off":["−${ DISCOUNT }"],"${ PERCENT_OFF } off":["−${ PERCENT_OFF }"]},"specialoffer:testimonial":{"I love my ProtonMail":["Adoro ProtonMail"],"My favorite email service":["Mi servicio de correo electrónico favorito"],"Thanks Proton for keeping us all safe in the complicated internet universe.":["Gracias, Proton, por brindarnos protección en este mundo salvaje de Internet."],"You get what you pay for. In the case of big tech, if you pay nothing, you get used. I quit using Gmail and switched to @ProtonMail":["Dan justo lo que prometen. Si las grandes tecnológicas te ofrecen algo gratis, se aprovechan de ti, por eso dejé de usar Gmail y me pasé a @ProtonMail"]},"specialoffer:time":{"Days":["días"],"Hours":["horas"],"Min":["min"]},"specialoffer:title":{"And much more":["Y mucho más"],"Make your inbox yours":["Personaliza tu bandeja de entrada"],"Safe from trackers":["Evita los rastreadores"],"Stay organized":["Mantenlo todo en orden"],"Black Friday email deals":["Ofertas en correo electrónico del Black Friday"],"Don’t just take our word for it":["Lee testimonios de otras personas"],"Our story":["Nuestra historia"],"Transfer your data from Google in one click":["Transfiere tus datos de Google con un clic"]},"specialoffer:tooltip":{"Access blocked content and browse privately. Includes ${ TOTAL_SERVERS }+ servers in ${ TOTAL_COUNTRIES }+ countries, connect up to 10 devices, access worldwide streaming services, malware and ad-blocker, and more.":["Accede a contenido bloqueado y navega con privacidad. Incluye ${ TOTAL_SERVERS } servidores en más de ${ TOTAL_COUNTRIES } países. Conecta hasta 10 dispositivos, acceder a servicios de streaming de todo el mundo, dispón de la protección de bloqueadores de malware y anuncios, etc."],"Easily share your calendar with your family, friends or colleagues, and view external calendars.":["Comparte tu calendario con familiares, amigos y compañeros fácilmente y consulta calendarios externos."],"Includes support for 1 custom email domain, 10 email addresses, 10 hide-my-email aliases, calendar sharing, and more.":["Incluye compatibilidad con 1 dominio de correo electrónico personalizado, 10 direcciones de correo electrónico, 10 alias de hide-my-email, posibilidad de compartir calendario, etc."],"Includes support for 3 custom email domains, 15 email addresses, unlimited hide-my-email aliases, calendar sharing, and more.":["Incluye compatibilidad con 3 dominios de correo electrónico personalizado, 15 direcciones de correo electrónico, alias ilimitados de hide-my-email, posibilidad de compartir calendario, etc."],"Manage up to 25 calendars, mobile apps, secured with end-to-end encryption, 1-click calendar import from Google, and more.":["Gestiona hasta 25 calendarios protegidos con cifrado de extremo a extremo y con opción, por ejemplo, de importar los de Google con un solo clic."]},"Status Banner":{"At the moment we are experiencing issues with the Proton VPN service":["Hay problemas con el servicio de Proton VPN en estos momentos"],"Learn more":["Más información"]},"Status banner":{"Learn more":["Más información"],"Please note that at the moment we are experiencing issues with the ${ issues[0] } service.":["Ten presente que, en estos momentos, el servicio de ${ issues[0] } está dando problemas de funcionamiento."],"We are experiencing issues with one or more services at the moment.":["Uno o varios servicios están dando problemas de funcionamiento en estos momentos."]},"suggestions":{"Suggestions":["Sugerencias"]},"Support":{"Sub category":["Subcategoría","Subcategorías"]},"Support article":{"${ readingTime } min":["${ readingTime } min","${ readingTime } min"],"Category":["Categoría","Categorías"],"Didn’t find what you were looking for?":["¿No has encontrado lo que buscabas?"],"General contact":["Contacto para consultas generales"],"Get help":["Obtener ayuda"],"Legal contact":["Contacto para cuestiones legales"],"Media contact":["Contacto para prensa y medios de comunicación"],"Partnerships contact":["Contacto para colaboraciones"],"Reading":["Lectura"]},"Support categories":{"Browse Proton product support":["Consulta la página de asistencia para productos de Proton"]},"Support category":{"There is no article in this category yet.":["No hay ningún artículo aún en esta categoría."]},"Support troubleshooting":{"--- Select ---":["--- Selecciona ---"],"App version":["Versión de la aplicación"],"Browser":["Navegador"],"Check if this helps":["Comprueba a ver si te sirve"],"Choose a category for your question":["Elige la categoría de tu consulta"],"Choose a product":["Elegir producto"],"Did this solve your issue ?":["¿Te ha resultado útil para resolver el problema?"],"Faster assistance is just a few clicks away — please make your selections":["Haz unos cuantos clics para obtener ayuda más rápidamente. Haz tu selección."],"No, contact support":["No, contactar con el equipo de asistencia"],"Proton account":["Cuenta de Proton"],"Proton Bridge":["Proton Bridge"],"Proton Calendar":["Proton Calendar"],"Proton Drive":["Proton Drive"],"Proton for Business":["Proton for Business"],"Proton Mail":["Proton Mail"],"Proton Pass":["Proton Pass"],"Proton VPN":["Proton VPN"],"Thank you for your feedback":["Gracias por tus comentarios"],"Troubleshooting":["Solución de problemas"],"What can we help with ?":["¿Cómo podemos ayudarte?"],"Yes":["Sí"]},"support_modal_search_query":{"Search query":["Consulta de búsqueda"]},"support_search_button":{"Search":["Buscar"]},"support_search_i_am_looking_for":{"I'm looking for":["Busco"]},"SupportForm":{"For a faster resolution, please report the issue from the Bridge app: Help > Report a problem.":["Para una resolución más rápida, informa del problema desde la aplicación Bridge: Ayuda > Notificar un problema."],"Information":["Información"]},"SupportForm:option":{"Account Security":["Seguridad de la cuenta"],"Contacts":["Contactos"],"Custom email domain":["Dominio de correo electrónico personalizado"],"Email delivery and Spam":["Envío de correos electrónico y spam"],"Encryption":["Cifrado"],"Login and password":["Inicio de sesión y contraseña"],"Merge aliases and accounts":["Fusionar seudónimos y cuentas"],"Migrate to Proton":["Migrar a Proton"],"Notifications":["Notificaciones"],"Other":["Otro"],"Plans and billing":["Planes y facturación"],"Proton for Business":["Proton for Business"],"Sign up":["Regístrate"],"Storage":["Almacenamiento"],"Users, addresses, and identities":["Usuarios, direcciones e identidades"]},"SupportForm:optionIntro":{"Select a topic":["Selecciona un tema"]},"swiss_baseed_feature":{"Swiss based":["Con sede en Suiza"]},"Testimonial":{"Awards":["Premios"],"Customers":["Clientes"],"Featured":["Destacado"],"Go to testimonial source":["Ir a la fuente del testimonio"],"Reviews":["Opiniones"],"Videos":["Vídeos"]},"Text":{"Find the plan that's right for you":["Encuentra el plan más adecuado para tus necesidades"],"If you need help, check out our ${ supportLink }.":["Si necesitas ayuda, consulta nuestra ${ supportLink }."],"The page you’re looking for might have been removed, or it could be an\nold link.":["Es posible que la página que buscas haya sido eliminada o que sea un\nenlace antiguo."]},"Title":{"On this page":["En esta página"],"Related articles":["Artículos relacionados"],"Share ${ thisPage }":["Compartir ${ thisPage }"],"Thank you!":["¡Gracias!"],"this page":["esta página"]},"Tooltip":{"More information":["Más información"]},"tooltip_calendar":{"Create up to 20 custom & shareable encrypted calendars. On top of that, add up to 5 calendars from friends, family, colleagues, and organizations.":["Crea hasta 20 calendarios personalizados y cifrados que puedes compartir con otras personas, y añade además hasta 5 calendarios de amigos, familiares, compañeros y organizaciones."]},"tooltip_vpn":{"Access blocked content and browse privately. Includes ${ TOTAL_SERVERS }+ servers in ${ TOTAL_COUNTRIES }+ countries, highest VPN speed, ${ TOTAL_VPN_CONNECTIONS } VPN connections, worldwide streaming services, malware and ad-blocker, and more.":["Accede a contenido bloqueado y navega en privado. Tendrás a tu disposición más de ${ TOTAL_SERVERS } servidores en más de ${ TOTAL_COUNTRIES } países, VPN de máxima velocidad, ${ TOTAL_VPN_CONNECTIONS } conexiones VPN, servicios de streaming en todo el mundo, bloqueadores de malware y de anuncios, y mucho más."],"Access blocked content and browse privately. Includes ${ TOTAL_SERVERS }+ servers in ${ TOTAL_COUNTRIES }+ countries, highest VPN speed, 10 VPN connections, worldwide streaming services, malware and ad-blocker, and more.":["Accede a contenido bloqueado y navega en privado. Tendrás a tu disposición más de ${ TOTAL_SERVERS } servidores en más de ${ TOTAL_COUNTRIES } países, VPN de máxima velocidad, 10 conexiones VPN, servicios de streaming en todo el mundo, bloqueadores de malware y de anuncios, y mucho más."]},"version_history_label":{"Version history":["Historial de versiones"]},"version_history_tooltip":{"Store up to ${ versionHistoryNumber } versions of each file for up to ${ years } years":["Almacena hasta ${ versionHistoryNumber } versiones de cada archivo durante ${ years } años como máximo"]},"vpn_features_link":{"View VPN plans":["Ver planes de VPN"]},"vpn_features_useCase":{"Access blocked content and browse privately":["Accede a contenido bloqueado y navega con privacidad"]}}},"unleashApi":"https://account.proton.me/api"};
// We need to import data (the framework context) from the server
// This Astro feature with define:vars works well but creates an inline script
// So we can't directly import the initFramework helper, we have to store the context
window.frameworkContext = frameworkContext;
})();
You can add screenshots to the bug reports you submit to Proton Mail(new window). This provides clarity and helps us better understand the issue you are experiencing.
Attaching screenshots to your bug report
1. To attach a screenshot to your bug report, click on your account name and go to Get help → Report a problem.
2. Select Add screenshot(s) and click Submit once you have attached the screenshots.
Taking screenshots
Windows
If you are using Windows, there are several ways to take a screenshot:
Print Screen
Press the Print Screen button (sometimes labeled as PrtScn). Your screenshot will now be saved to your clipboard. You will need to open an image editor (such as Microsoft Paint), paste the screenshot in the editor, and save the image.
Windows key + Print Screen
To capture your screen and automatically save your screenshot, press the Windows key and Print Screen button simultaneously. Your screenshot will be saved under Pictures → Screenshots.
Snipping Tool
The snipping tool allows you to select and capture an area of your screen. To open the Snipping Tool, press Start, type Snipping Tool in the search bar, and hit Enter. You can choose between different crop options, such as rectangle, free-form, and full-screen snip.
Alt + Print Screen
To take a quick screenshot of your active window, press Alt + Print Screen. The screenshot is now saved to your clipboard. You will need to paste the screenshot in an image editor, such as Microsoft Paint before saving it.
macOS
If you are using a device running on macOS, all screenshots are automatically saved to your desktop.
To take a screenshot of your entire screen, press Shift + Command (⌘) + 3.
To take a screenshot of a portion of your screen, press Shift + Command (⌘) + 4. Your cursor will now be turned into a crosshair. Click and drag the crosshair across your screen to take a screenshot. Holding down the Shift, Option or Spacebar button while dragging will change how your selection moves. Pressing the Esc button cancels the screenshot.
To take a screenshot of a window, press Shift + Command (⌘) + 4 and hit the Spacebar. Your cursor is now turned into a camera. Click on the window to capture the screenshot. To cancel the screenshot, press the Esc button.
Linux (Ubuntu)
The easiest way to take a screenshot in Linux (Ubuntu) is through keyboard shortcuts.
To take a screenshot of a window, press Alt+Print Screen.
To take a screenshot of a portion of your screen, press Shift +Print Screen to turn your cursor into a crosshair. Click and drag the crosshair to size your screenshot and release the keys to capture it.
Screenshots are saved automatically in Home → Pictures. If you don’t have a Pictures folder, they will be saved in your Home folder.
iOS
For iPhone 8 or earlier, iPad, or iPod touch:
Press the Home button and the Top or Side button at the same time. Quickly release them to take a screenshot.
If you are using iOS 11, a thumbnail of your screenshot should appear at the bottom left of your screen. Tap on it to edit. Your screenshots are automatically saved in Photos → Albums → Screenshots.
For iPhone X and later:
Press the Side button and the Volume Up button at the same time. Quickly release both buttons to take a screenshot. A thumbnail of the screenshot should appear at the bottom left of your screen. Tap on it to edit. Your screenshots are automatically saved in Photos → Albums → Screenshots.
Android
Taking screenshots on an Android device varies from phone to phone. For the vast majority of Android phones, you can take a screenshot by pressing the Power button and the Volume Down button at the same time. Release the buttons to take a screenshot.