Blocking and abuse

    1. Proton Account
    2. Get help
    3. Blocking and abuse

    Temporarily cannot log in to Proton products

    To protect against malicious actors, we occasionally deny access to accounts that have shown suspicious activity. We explain what to do if this happens to you.

    1. Proton Account
    2. Get help
    3. Blocking and abuse

    Proton Mail temporarily locked my account for security reasons

    If we think your account has been compromised, Proton Mail may temporarily lock it as a precaution. Follow these steps to unlock it.

    1. Proton Account
    2. Get help
    3. Blocking and abuse

    What to do if an online company blocks registration with Proton Mail addresses

    We have received reports of some online services blocking users from registering on their websites using a Proton Mail email address. This article describes how to resolve this problem.

    1. Proton Account
    2. Get help
    3. Blocking and abuse

    Account disabled for abuse or fraud

    We use algorithms that scan behavior indicators and anonymized usage data to identify and quickly disable abusive and fraudulent accounts automatically. In very rare instances there are false positives. This article is intended to explain why your account may have been disabled and how you can restore access.

    1. Proton Account
    2. Get help
    3. Blocking and abuse

    Proton Mail sending limits

    Learn about Proton Mail’s sending limits, how you can increase that limit, and what may cause a sending ban on your account.

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