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    Proton support and Zendesk

    To meet the needs of our growing customer base, Proton Mail works with Zendesk to quickly and efficiently answer your support needs.

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    Change your account language setting

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    How to take a screenshot

    When sending a bug report via Proton Mail for web or mobile browser, you can add a screenshot that shows the issue you are experiencing. There are multiple ways to take a screenshot depending on the operating system you are using. These are a few suggestions.

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    How to report a bug using our web app

    If you've found a bug in Proton Mail, you can report it directly to us in the Proton Mail web app. Learn how.

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    3. Blocking and abuse

    Temporarily cannot log in to Proton products

    To protect against malicious actors, we occasionally deny access to accounts that have shown suspicious activity. We explain what to do if this happens to you.

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    3. Blocking and abuse

    Proton Mail temporarily locked my account for security reasons

    If we think your account has been compromised, Proton Mail may temporarily lock it as a precaution. Follow these steps to unlock it.

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    3. Blocking and abuse

    What to do if an online company blocks registration with Proton Mail addresses

    We have received reports of some online services blocking users from registering on their websites using a Proton Mail email address. This article describes how to resolve this problem.

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    3. Blocking and abuse

    Account disabled for abuse or fraud

    We use algorithms that scan behavior indicators and anonymized usage data to identify and quickly disable abusive and fraudulent accounts automatically. In very rare instances there are false positives. This article is intended to explain why your account may have been disabled and how you can restore access.

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    3. Blocking and abuse

    Proton Mail sending limits

    Learn about Proton Mail’s sending limits, how you can increase that limit, and what may cause a sending ban on your account.

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    3. Sign up and login issues

    How to use multiple Proton Accounts in different browser tabs

    If you have more than one Proton Account, it's easy to open multiple Proton Accounts in different browser tabs. Learn how.

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    3. Sign up and login issues

    Common signup problems and solutions

    Creating an account with Proton Mail usually takes less than 30 seconds. Learn how to successfully create a Proton Mail account

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    3. Sign up and login issues

    Common login problems with your Proton Account

    If you're having problems loggin in to your Proton Account, learn more about common issues and how to fix them.

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